Dear friends,
Please respond with suitable profiles with contact details, visa copy, DL, Passport number and linkedin for the below urgent requirement.
Position: Technology operations analyst (9+yrs exp. Needed)
Location: Phoenix, AZ - Onsite
Type: long term contract
Rate: open
Position summary:
What are the top 3 skills required for this role?
1. Windows 11 OS Migration, including deployment and troubleshooting
2. PowerShell scripting
3. Microsoft Graph API
Job Description/ Responsibilities
We are seeking a dedicated and skilled System Operations Engineer to support our enterprise-wide Windows 11 migration initiative and ongoing IT support operations. This role is critical to maintaining service levels and ensuring the success of key IT projects.
Key Responsibilities:
• - Lead and support the Windows 11 migration project to meet enterprise timelines.
• - Provide daily break/fix and new hire support, addressing high volume service requests.
• - Manage and resolve lifecycle and project orders to reduce backlog and improve service delivery.
• - Mitigate the impact of peer center closures and the loss of key SME employees by maintaining service continuity.
• - Support the Service Desk in handling expedite orders and providing timely order status updates.
• - Ensure adherence to SLA for daily break/fix requests and work to reduce current delays impacting end-user satisfaction.
• - Collaborate with engineering and support teams to triage and resolve tooling and system issues affecting the analyst team.
Required Skills and Qualifications:
• - Proven experience with Windows 11 OS, including deployment and troubleshooting.
• - Proficiency in PowerShell scripting for automation and system management.
• - Experience with Microsoft Graph API for system integration and troubleshooting.
• - Strong problem-solving skills and ability to work under pressure in a high-volume support environment.
• - Excellent communication skills and ability to collaborate with cross-functional teams.
• - Ability to manage multiple priorities and adapt to changing project timelines.
Years of Experience: 9.00 Years of Experience
Regards,
Radha Venkatraman
Recruitment Lead
ReqRoute,Inc
Desk: 408-600-2008; Fax: 888-400-2698
Email: ra...@reqroute.com