Please share resume on neer...@1pointsys.com
Job: Certified Service now Admin
Duration: 12+ Months
Location: Las Vegas, NV
VISA: USC, GC, GCEAD, H1B Only
Day-1 onsite role.
Summary of Essential Job Functions:
·Provides administrative support to the ServiceNow user base
·Maintains the stability and usability of the platform across production and non-production environments
·Performs application maintenance to include performance monitoring and error identification and remediation
·Manages support for incidents
·Leads upgrade planning and execution
·Manages instance security: user/group access, administration, access control lists, catalogs, portals, etc.
·Provides configuration assistance to developers
Position Requirements:
·2+ years of direct administration experience with ServiceNow
·2+ years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics etc.
·Excellent knowledge of ServiceNow's Customer Service Management suite.
·Working knowledge of the IT Operations Management (ITOM) suite of capabilities, to include MID deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, etc.
·Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
·Experience with creating and managing ServiceNow reporting features
Not Required, but Preferred:
·Experience supporting Customer Service Management in a large enterprise environment
·ServiceNow Certified System Administrator
·Experience with ServiceNow integrations with other enterprise applications
·Excellent interpersonal skills across multiple levels of an organization
·Excellent writing skills for generating clear, concise release notes and documentation
·Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Thanks and Regards
Neeraj Kumar | 1Point System LLC
IT Recruiter
Office:
(415) 492-7849 Fax: 803-832-7973 • neer...@1pointsys.com
115 Stone Village Drive • Suite C • Fort Mill, SC • 29708
An E-Verified company | An Equal Opportunity Employer
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