Urgent Requirement :: Application Support Consultant :: New York, NY or Bethlehem, PA or Holmdel, NJ :: Long Term
Amol
Greetings,
Hope you are doing great,
Title : Application Support Consultant
Location : New York, NY or Bethlehem, PA or Holmdel, NJ
Duration : Long Term
Job Description:
The Application Support Consultant is part of a fast paced position providing 24x7 technical support for our enterprise Autonomy Archive and Compliance Suite of applications. The ideal applicant will have a genuine demonstrable interest in archive and compliant technology with a true desire to learn how things work and the ability to think outside the box. In addition, the Autonomy Application Support Consultant is expected to troubleshoot and resolve problems to agreed service levels and quality targets. The ideal candidate must possess excellent verbal and written communication skills (must be able to articulate technical information at the end user level), excellent telephone skills, strong problem solving skills, detail oriented with the ability to work independently.
Key Responsibilities:
• Provide Level I and II support for Autonomy applications
• Incident logging and support requests
• Proactively address client requests with the intent to learn and understand how backend processes correlate to frontend actions
• Create technical documentation that can be referenced by peers as formal processes and procedures to follow while completing daily tasks
• Assist in monitoring and tuning various Autonomy applications through project initiatives, enhancements and integration
• Assist with technical projects working directly with other teams both inside and outside of the Autonomy framework
• Engineer technical solutions based on client requests to ensure COMPANY's quality of service and SLA requirements are met
• Participate in team wide Change Management processes as both implementer and verifier ensuring changes are completed efficiently and correctly
• Perform monthly application and component upgrades
• Install, configure, support and optimize Autonomy Consolidated Archive, IDOL, Supervision and various eDiscovery applications
Qualifications:
• Minimum 3-5 years technical support experience in a help desk environment - Required
• Minimum 1-2 years technical support experience with email archive and compliance technologies - Desired, but not mandatory
• 3-5 years of related Enterprise level support experience
• 3-5 years of experience multi-tasking and prioritizing in a fast paced, 24x7, team oriented environment
• 3-5 years of experience troubleshooting applications that run on Microsoft Windows Operating Systems (Windows 2000, Windows 2003 and Windows 2008)
• Basic query experience with Microsoft SQL Server 2000, SQL Server 2005 or SQL Server 2008
• Understanding of Active Directory, Firewall, Webseal, IIS
• Excellent communication, problem solving and customer service skills with the ability to translate technical detail into non-technical information
• A strong willingness to learn new technologies
Education:
• A+ and N+ certifications preferred
• ITIL certification preferred
• Bachelor's Degree in Computer Science or equivalent related technical experience required
Amol Ranjan
Technical Recruiter