Role: ServiceNow GRC Technical Consultant /Remote/Must have 9+ years of experience
M RANJITH
Hi,
Greetings for the day!!!
This is #Ranjith . We have an immediate opportunity with one of our clients. Please find the job description below, and if you are interested, please forward your updated resume to # ran...@interaslabs.com
Role: ServiceNow GRC Technical Consultant
Location: Remote
Duration:12+ months
Must have 9+ years of experience
Duties & Responsibilities
- Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process
- Lead workshops with key business stakeholders
· Implement and deliver ServiceNow GRC technology enablement services including Policy and Compliance Management, Vendor Management, Risk Management, Audit Management, Business Continuity, and other risk management processes
· Design solutions to automate client processes into GRC solutions to meet their unique requirements
· Consistently deliver quality client services and manage expectations of client service delivery.
· Drive high-quality work products within expected timeframes and on budget
· Demonstrate deep technical capabilities and professional knowledge
· Establish relationships with client personnel at appropriate levels
· Demonstrate in-depth technical capabilities and professional knowledge, demonstrate ability to assimilate new knowledge
· Remain current on new developments in GRC technology implementation services capabilities and industry knowledge
· Effectively manage and execute high level tasks assigned via "stories"
- Manage personal workload against an often demanding timeline
- Communicates professionally and effectively verbally and in writing with business professionals and clients
- Collaborate with team members to coordinate, plan and deliver ServiceNow GRC projects
- Manage multiple projects concurrently
- Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
- Must be available during business hours for collaboration and other related calls which often require screensharing sessions
- Work within other areas of the platform as required
Qualifications
Education and Experience
- Required: Bachelor's degree or 2+ years related experience as a ServiceNow Consultant
- 2+ years’ experience functioning as a ServiceNow Technical Consultant in the GRC module
- Experience with the most recent ServiceNow version
- Well versed with ITIL concepts and IT Service Management practices (ITIL v4 certified a plus)
- Functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and flow design
- Background in either software development or IT Service Management
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Working Knowledge of the SAFe Methodology
- Emerging knowledge of Performance Analytics, Robotic Process Automation, Database-level integrations/ETL
- Experience in use case, functional, and user acceptance testing a plus
- Experience with JavaScript required
- Experience with web-based programming languages a plus - Angular JS, XML, JSON, HTML, CSS and similar are valuable
- Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)
- Development experience in the areas of ServiceNow Mobile solution is a plus
- Possesses the ability to integrate ServiceNow with other industry leading tools and applications via the use of Integration Hub or APIs
- Responsible for promoting code / development changes from a dev environment into test via the use of update sets in ServiceNow
- Domain separation experience is a plus
Skills Required
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Effective written and verbal communication skills
- Strong attention to detail and problem-solving ability
- Strong team player with ability to build positive and collaborative relationships within the organization
- Willingness to develop professionally and eager to learn
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor