Genesys consultant required - Remote opportunity

[Radha Venkatraman]

Dear friends,

 

Please respond with suitable profiles with contact details, visa copy, DL, Passport number and LinkedIn for the below urgent requirement.

 

Position: Genesys consultant

Location: remote

Type: long term contract

Rate: open

Position summary:

Requirement 1:

Genesys engage:

Experience developing applications in Genesys Composer
• Experience with Genesys Platform
• Enterprise-scale IVR application development experience
• Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, JAVA/J2EE.
• Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI
• Experience with CI/CD (Git, Jenkins, Maven, etc.)
• Experience with agile and scrum development methodologies.
• Experience with web services integration
• Excellent troubleshooting and analytical skills in a complex, distributed environment

 

Requirement – 2:

Genesys pure cloud

 

SME focused on setting up the ORG/Tenants for Genesys Cloud solutions, assisting with the People & Permissions, Telephony, Integrations, and API Usage.  
•  Work on OMNI Channel to help define the permission roles and group functions within the system.
• Telephony configurations including trunks, dial plans, metrics, etc.
• Guiding the direction on Genesys App Foundry partners and how to navigate and configure services. Examples include Event Bridge, WFM (TTECH), CM Staging, CDS, etc
• Assisting in the workflow processes for API usage and pipelines.
• Knowledge transfer/training of Genesys Cloud Services for OMNI Channel staff.

 

Regards,

Radha Venkatraman

Recruitment Lead
ReqRoute,Inc
Desk: 408-600-2008; Fax: 888-400-2698
Email: ra...@reqroute.com