ServiceNow Platform Administrator in Downtown Dayton , OH

[anushtha prasad]

Position  : ServiceNow Platform Administrator

Location :  Downtown Dayton , OH

Duration: 6 Months,

Process: Local candidates/phone/in-person and open to Skype/WebEx

Visa: GC or USC

 

Job Description 

·         Client has an immediate need for (2) ServiceNow Platform Administrators for a six-month contract with our client in downtown Dayton. 

·         This individual will provide subject matter expertise for technical guidance, training and direction with a team of development professionals. 

 

Skills and Experience Required: 

Automation scripting and/or integration of development/test tools with ServiceNow for change automation
Support, deploy, and integrate ServiceNow platform
 

• ServiceNow Administrator Certification
• ServiceNow Dev/Admin
• SOAP/REST Service experience
• ITIL or IT Service Management experience

 
Job Responsibilities:

·         ServiceNow platform analysis, administration and lifecycle management including configuration and management of user profiles, automated reporting and workspace hierarchy

·         Understand and  maintain ServiceNow module and license counts for compliance and financial forecast

·         Create and maintain knowledge base and libraries

·         Lead Help-desk ticket processing for PPM tool

·         Resolve incident tickets per service level agreements (SLA) and company policy

·         Analyze incidents and problems to identify and understand trends that can be reported back to the vendor

·         Track ServiceNow defects and communicate to vendor for resolution

·         Oversee the creation and maintenance of ServiceNow policies, procedures and training materials

·         Train and coach users on the capabilities of ServiceNow

·         Provide guidance on ServiceNow best practices

·         Collaborate with cross functional teams regarding ServiceNow configuration

·         Provide input to ServiceNow test plans

·         Define and implement backup and disaster recovery plan for ServiceNow

·         Performs installation and testing of ServiceNow updates and new releases

·         Develop systems integrations and process automation

·         Monitor health, usage, and overall compliance of ServiceNow and its applications

·         Develop, maintain, and operate a delivery pipeline for new functionality across multiple development teams

 

 

 

 

 

Regards ,

Anushtha |  KPG99,INC

3240 E State, St Ext |  Hamilton, NJ 08619
732-515-3900 II anus...@kpgtech.com