We are hiring IVR Developer/Admin in St Louis,MO
chari.pros...@gmail.com
We have below Position for the client located in St Louis, MO. If interested to apply share your updated resume to ch...@prospectinfosys.com
Title:1
Job Title: IVR Developer
Location: St Louis, MO
Description:
Position Purpose: Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers.
Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements.
· Meet with business partners to understand business needs.
· Responsible for overall design of the solution.
· Design, build and test applications.
· Conduct root cause analysis and advanced performance tuning for complex business processes and functionality.
Title:2
Location: 7930 Clayton Rd
Top Skill Sets: Avaya, Call Center background Administering Users, Proactive Outreach Manager (POM) Dialer, EMC Chat Administration. Must be able to conduct system Audit.
Description Position Purpose: Provide operational and technical support to ensure the ongoing stability to the server environments. Assist in the IT infrastructure design and implementations. · Assist in the technical support of the Centene server environment and the applications residing on these servers · Mentor System Support Specialist to perform tasks which include but not limited to end-user support, trouble ticket resolution, file-system/disk management, server installation/configuration, and process/procedural updates · Prepare and document standard operating procedures and protocols · Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems · Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts
Qualifications
Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 0-2 years of experience in the field or in a related area. Healthcare experience a plus. Basic understanding of contact center applications (ex. CMS, Call Recording Software, Workforce Management Software, Wallboards). Basic understanding and troubleshooting of call flow design and vectoring. Familiar with basic voice network configurations. Customer interface skills. Knowlege of Avaya, Uptivity, IEX, and Spectrum preferred. Able to independently deliver focused or point solutions, with small number of functionality points and/or low complexity. Avaya ACA or equivalent preferred. Thanks & Regards, Chari Email: ch...@prospectinfosys.com P: 636-536-0505 Ext: 115 || F:314-228-0171 Skype:chari.prospectinfosys Gtalk : chari.prospectinfosys 16020 Swingley Ridge Rd, Suite 150 Chesterfield, MO 63017 |