Telephony Product Owner - Frederick, MD

[Rohit pal]

Hi  Vendors,

My Client is looking for a consultant for Telephony Product Owner position for a Long Term Contract position in Frederick, MD.

Position - Telephony Product Owner
Location - Frederick, MD
Type – Contract

 

Role Overview

The Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product

capabilities| including voice platforms| contact center solutions| and

unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders.

 

Key Responsibilities

·         Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions)Define product vision| roadmap| and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteria

·         Collaborate with engineering| network| and operations teams to deliver scalable telephony solutions Act as the primary liaison between stakeholders (business| IT| vendors| leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutionsPrioritize features based on business value| customer

·         impact| and technical feasibilityEnsure seamless integration with

·         impact| enterprise

·         systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives)Monitor product performance and KPIs| e

 

 

•Top 3 Required Skills:

·         Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS,

·         Contact Center platforms such as IVR, ACD, call routing)

·         Product Ownership & Agile Delivery (backlog management, user stories,

·         sprint planning, stakeholder alignment using Jira/Azure DevOps)

·         Stakeholder & Business-Technical Translation (ability to convert business

·         requirements into technical solutions and drive execution across teams) • Top 3 Preferred Skills:

·         Experience with platforms like Microsoft Teams Calling, Cisco, Avaya,

·         Genesys, NICE, Zoom Phone

·         Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)

·         Understanding of telecom compliance, security, and enterprise

·         integrations/APIs