Job Opening: Technical Lead – Gladly Platform (Retail) || San Ramon, CA (Day 1 Onsite)

0 views
Skip to first unread message

rajat jaiswal

unread,
Aug 10, 2026, 4:35:59 PM (21 hours ago) Aug 10
to
Job Opening: Technical Lead – Gladly Platform (Retail) || San Ramon, CA (Day 1 Onsite)
Role: Technical Lead / Techno-Functional Lead
Experience Required: 7+ Years
Location: San Ramon, CA (Day 1 Onsite) 
Industry: Retail / E-commerce
Primary Platform: Gladly Customer Service Technology Platform
Role Overview
We are looking for a Techno-Functional Technical Lead to own and drive our Gladly customer service platform. You will act as the key onshore bridge between business teams and offshore developers to design, develop, and support retail customer service solutions.
Key Responsibilities
  • Lead Gladly Platform: Manage onshore development, tool configuration, and enhancement activities.
  • Business Bridge: Gather requirements from business users and convert them into technical tasks.
  • End-to-End Delivery: Own solution design, coordinate testing, and manage release readiness.
  • Offshore Coordination: Lead offshore teams for daily builds, defect fixes, and deployment support.
  • Production Support: Handle issue triage, live platform monitoring, and post-release stability.
Must-Have Skills & Qualifications
  • 7+ years of experience in customer service technology delivery.
  • Gladly Expert: Hands-on experience in Gladly platform implementation or development is a must.
  • Retail Domain: Mandatory experience working with retail or e-commerce customer service systems.
  • Techno-Functional Capability: Ability to design solutions and talk business language.
  • Stakeholder Management: Strong communication to handle high-visibility business clients.
  • Modern Tech Exposure: Knowledge of workflow automation or AI-driven customer service tools.

Reply all
Reply to author
Forward
0 new messages