Hi Professionals-
Unisys. Remote EST hours (EST CST only)
What success looks like in this role:
- Design
and develop enterprise-grade
chatbot and voice solutions using Azure Bot Service, Power Virtual Agents
and integrations (e.g. Genesys, Twilio, Microsoft Teams).
- Implement
and optimize LLM
pipelines, ASR/TTS for voice bots, and retrieval-augmented generation
(RAG) for knowledge-driven responses.
- Integrate
conversational
systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and
event-driven architectures.
- Ensure compliance and security,
including PII protection, encryption, and adherence to global standards
(GDPR, accessibility).
- Monitor
and improve performance
through analytics, A/B testing, and continuous optimization of containment
rate, latency, and CSAT.
- Collaborate cross-functionally with
product and engineering teams; mentor junior developers and establish best
practices.
You will be successful in this role if you have:
- 5+
years’ experience in software engineering with 3+ years in conversational
AI (chat and voice).
- Expertise
in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector
DB´s and whisper/voice models and familiarity with WebRTC services
- Strong
backend development skills (Python,C# , REST APIs).
- Knowledge
of cloud platforms (Azure preferred), CI/CD, and security best practices.
- Ability
to work independently and collaboratively in an agile, fast-paced, high-impact
environment.
- Strong
written and verbal communication skills in English
Thanks
and Regard,
Joseph
Adams
|jos...@sonsoftinc.com|
|joseph...@sonsoftinc.com|
|www.sonsoftinc.com|
LinkedIn:
https://www.linkedin.com/in/md-waseemuddin-joseph-adams-9121a22b/
https://www.linkedin.com/in/waseem-uddin-810227344/
|Yahoo
IM: josep...@yahoo.com|
|fax:
678 317 9601|
|Land
O' Lakes, Florida, United States|
"Coming together is a beginning. Keeping together is
progress. Growing together is success...."