Need:: Genesys Cloud Consultant - REMOTE ***USC only *** Rate: $60hr c2c MAX...

0 views
Skip to first unread message

Joseph Adams

unread,
Apr 6, 2026, 11:04:19 AMApr 6
to jos...@sonsoftinc.com

Hi Professionals-

 

AT&T. Remote. USC only.  

 

Required Skills:
Core Platform & Certifications

  • Genesys Cloud CX Professional Certification
  • Genesys Cloud AI – Digital Bots & Knowledge Certification
  • Genesys Cloud Developer or Architect Certification
  • Hands-on experience with:

Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)

  • Digital Bots: Development, deployment, testing & optimization
  • Knowledge Workbench, Optimizer, Portal
  • Intent Miner / Intent Management
  • Architect flow integration with bots & AI
  • Genesys Cloud APIs & platform integrations


Agentic AI & Generative AI Skills

  • Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
  • Prompt engineering & system prompt tuning
  • RAG pipelines & vector databases
  • LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
  • AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
  • Familiarity with MCP framework (Genesys agentic roles)
  • Generative AI applications for CX automation


Programming & Full-Stack Development

  • Python (AI/ML scripting & backend)
  • JavaScript / TypeScript (front-end & full-stack)
  • Go (backend services for Genesys Innovation roles)
  • Node.js + React.js
  • RESTful API design & microservices architecture


Cloud, DevOps & Infrastructure

  • AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
  • Kubernetes & Docker (containerization & orchestration)
  • CI/CD pipelines, automated testing, Terraform
  • Cloud-native scalable AI application deployment


CX / Contact-Center Domain Expertise

  • Conversational AI / Natural Language Understanding (NLU)
  • Omnichannel customer journey orchestration
  • Voice AI & multimodal interfaces
  • Bot insights, analytics & performance optimization


Additional Keywords

  • Responsible AI / AI governance & compliance
  • Full-stack AI application development on Genesys Cloud
  • Integration of AI agents with Genesys Copilot & routing
  • Production troubleshooting & optimization of agentic systems


Ideal Candidate Summary:
A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.

 

 

 

Thanks and Regard,

 

Joseph Adams

|jos...@sonsoftinc.com| |joseph...@sonsoftinc.com|

|www.sonsoftinc.com|

LinkedIn: https://www.linkedin.com/in/md-waseemuddin-joseph-adams-9121a22b/

               https://www.linkedin.com/in/waseem-uddin-810227344/

|Yahoo IM: josep...@yahoo.com|

|fax: 678 317 9601|

|Land O' Lakes, Florida, United States|

"Coming together is a beginning. Keeping together is progress. Growing together is success...."

 

 

Reply all
Reply to author
Forward
0 new messages