Hiring: Remote opportunity - Co-Pilot – Brainspark Knowledge AI Deployment & Customization

[sai kumar]

Hi,

Hope you are doing well. My name is Sai Kumar, and I’m reaching out from Engineering Square — an IT consulting and outsourcing company that helps businesses find the right tech talent quickly.

Please take a look at the job description below. If it looks like a good fit for you, just reply with your updated resume and your expected salary.

Job Description: Co-Pilot – Brainspark Knowledge AI Deployment & Customization

Job type: Remote

Objective

The Co-Pilot will partner with the team to deploy and customize BrainSpark, a GenAI-powered virtual assistant platform. The role focuses on enabling faster customer issue/query resolution for TAC support by leveraging a unified knowledge base of A10 proprietary information. This includes past issues, technical publications, setup guides, and data sources such as Jira, Bugzilla, and Salesforce (SFDC).

The Co-Pilot will play a key role in ensuring successful platform deployment, establishing a reusable framework, and laying the foundation for broader adoption across multiple Business Units and knowledge repositories.

Key Responsibilities

  •  Deployment & Customization

  •  Assist in configuring and deploying Incedo BrainSpark for TAC support.

  •  Support integration with multiple data sources (Jira, Bugzilla, SFDC, internal tech pubs, setup guides).

  •  Ensure smooth adoption and usability for support teams.

  •  Knowledge Base Management

  •  Contribute to the creation of a unified knowledge base by consolidating data from proprietary and external sources.

  •  Ensure structured, reusable, and scalable design to support future onboarding of additional Business Units and users.

  •  Platform Enablement

  •  Collaborate with stakeholders to define business requirements for conversational AI-driven knowledge management.

  •  Support the development of a configurable Virtual Assistant (VA) framework for cross-functional usage.

  •  Participate in pilots, testing, and refinement cycles.

  •  Continuous Improvement

  •  Monitor adoption metrics and user feedback to refine and enhance BrainSpark capabilities.

  •  Recommend improvements to knowledge retrieval accuracy, response quality, and overall platform performance.

Qualifications

  •  Familiarity with AI/ML platforms, conversational AI, or knowledge management systems.

  •  Understanding of support processes in enterprise technology organizations (TAC, customer support).

  •  Exposure to tools like Jira, Bugzilla, Salesforce, and documentation repositories.

  •  Strong problem-solving, analytical, and collaboration skills.

  •  Excellent communication and ability to work with cross-functional teams.

Impact of the Role

The Co-Pilot will help establish a scalable, AI-driven knowledge management platform, improving support efficiency and enabling faster resolution for customer issues. This role directly contributes to the long-term goal of leveraging conversational AI across the organization to drive productivity, consistency, and knowledge reuse.

Thanks & Regards,

Sai Kumar

Lead – US IT Recruitment & Business Development || ✉️ saik...@engineeringsquare.us 

🌐 www.engineeringsquare.us || Engineering Square LLC 

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Note: We are Salesforce Consulting and Implementation Partner