Salesforce Technical Architect || Plano, TX (Onsite)

[Sourabh Diwakar]

Job Title: Salesforce Technical Architect (Service Cloud, Sales Cloud & Service Cloud Voice)

Location: 6565 Headquarters Drive, Plano, Texas 75024 (100% Onsite)
Employment Type: Contract / C2C

Note: This is a 100% onsite role. Candidates must be local to the Plano, TX area and available for in-person interviews.

 

Position Overview

We are seeking a highly experienced Salesforce Technical Architect to lead the architecture, design, and implementation of enterprise Salesforce solutions with a strong focus on Sales Cloud, Service Cloud, and Service Cloud Voice (SCV). The ideal candidate will possess deep technical expertise in Salesforce architecture, enterprise integrations, data architecture, and cloud-native CRM solutions.

The successful candidate will provide architectural leadership, guide development teams, collaborate with executive stakeholders, and ensure scalable, secure, and high-performing Salesforce implementations aligned with business objectives.

 

Key Responsibilities

Salesforce Solution Architecture

• Design scalable, secure, and maintainable Salesforce solutions that align with enterprise business objectives.
• Define end-to-end Salesforce solution architecture for Sales Cloud, Service Cloud, and Service Cloud Voice (SCV).
• Establish architectural standards, design patterns, and development best practices.
• Evaluate business requirements and translate them into technical solutions.

Salesforce Platform Development

• Lead the design and development of Salesforce applications using:
• Apex Classes
• Apex Triggers
• Lightning Components (LWC)
• Visualforce
• Salesforce APIs
• Guide configuration and customization of Salesforce environments.
• Support greenfield Salesforce implementations and enterprise enhancements.

Integration Architecture

• Design and implement enterprise integration solutions between Salesforce and external applications.
• Build scalable Service-Oriented Architecture (SOA) solutions.
• Develop API-based integrations using REST and SOAP web services.
• Work with middleware and integration platforms to support enterprise connectivity.

Data Architecture & Governance

• Design Salesforce data models and enterprise data architecture.
• Lead data migration, cleansing, validation, and governance initiatives.
• Develop backup and disaster recovery strategies.
• Ensure compliance with enterprise data governance and security policies.

Salesforce Org Consolidation & Migration

• Lead Salesforce Org Merge and Org Consolidation initiatives.
• Design migration strategies for enterprise Salesforce environments.
• Optimize data quality and eliminate duplicate records.
• Support large-scale Salesforce transformation projects.

Performance Optimization

• Analyze system performance and identify optimization opportunities.
• Improve application scalability, reliability, and response times.
• Review platform usage and recommend architecture improvements.

Technical Leadership

• Mentor Salesforce Developers, Technical Leads, and Junior Architects.
• Conduct architecture reviews and code quality assessments.
• Establish Salesforce development standards and governance processes.
• Promote reusable components and enterprise design patterns.

Stakeholder Management

• Collaborate with business stakeholders, Product Owners, Business Analysts, and delivery teams.
• Conduct architecture workshops and technical design sessions.
• Present solution designs to executive leadership.
• Provide technical guidance throughout the project lifecycle.

Documentation & Governance

• Create architecture diagrams, technical specifications, integration documents, and implementation playbooks.
• Maintain enterprise architecture documentation.
• Support governance reviews and architecture approval processes.

Production Support

• Guide development teams in troubleshooting complex production issues.
• Perform root cause analysis and recommend long-term solutions.
• Drive continuous improvement initiatives across Salesforce platforms.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of Salesforce implementation and architecture experience.
• Proven experience designing enterprise Salesforce solutions.
• Excellent communication and executive presentation skills.
• Strong leadership and stakeholder management experience.
• Experience leading enterprise CRM transformation initiatives.

Required Technical Skills

Salesforce Platform

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Service Cloud Voice (SCV)
• Salesforce Platform
• Salesforce Architecture

Salesforce Development

• Apex
• Apex Triggers
• Apex Web Services
• Lightning Web Components (LWC)
• Visualforce
• Force.com
• SOQL
• SOSL

Integration

• REST APIs
• SOAP Web Services
• Salesforce APIs
• Service-Oriented Architecture (SOA)
• Enterprise Integrations
• Middleware Integration

Programming Languages

• Java
• JavaScript
• HTML
• XML
• SQL
• J2EE

Data Management

• Data Modeling
• Data Migration
• Data Governance
• Data Quality
• Backup & Recovery

Salesforce Administration

• Workflow Rules
• Process Builder
• Approval Processes
• Validation Rules
• AppExchange
• Salesforce Security Model

Cloud & DevOps

• AWS (Working Knowledge)
• CI/CD
• DevOps
• Git
• Deployment Management

Required Certifications

Mandatory Salesforce Architect Certifications, such as:

• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Technical Architect (CTA) (Highly Preferred)

Preferred Qualifications

• Experience implementing Salesforce Service Cloud Voice (SCV).
• Experience with Salesforce Financial Services Cloud (FSC) is a plus.
• Experience leading Salesforce Org Merge and large-scale migration projects.
• Strong knowledge of enterprise architecture frameworks.
• Experience with Agile/Scrum delivery methodologies.
• AWS Cloud exposure.

Feel free to let me know if you have any questions.