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@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.
I can log into Netflix and view previews. But, when I attempt to play individual episodes it loads up to 25% and never plays the episode. I have restated my Roku, deleted the Netflix channel, signed in and out and restarted my modem and router to no avail. Not sure if this is a Netflix or Roku issue.
You mentioned that you already tried removing the app. Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.
Thanks for your reply. The issue is only occurring for Netflix. I tried the suggested order of removing the app, restarting the Roku and re-installing, but that did not work either. I have done the system restart from the settings many multiple times as well. I'm not sure what the issue is here.
When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.
Remove/reinstall procedure:
Since you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
So all of a sudden yesterday evening the Netflix app on my roku stopped working. I did the router reset, checked for software updates, reset the roku, and deleted and reinstalled the Netflix app. It takes 7-9 minutes I open Netflix to the accounts option. Then 2-4 minutes to load Netflix and then forever to load a show to play, then after a few minutes it stops and loads again for a very long time. When reinstalling the app it took almost 25 minutes to add the channel.
please help!!
Just finished installing a new Express, everything seems to be good except NetFlix. It tries to start the NetFlix app and crashes, returns back to home screen. I have a Roku Ultra on a different tv, it loaded the Netflix app, required me to do a sign in but the worked normally. Idid remove the app and reinstalled with no change. Not sure what to try now.
If this issue is not resolved, please help us with additional information provided below that would be helpful for our team to look into this problem.
-What Roku model device are you using?
-What troubleshooting steps have you taken so far to try to resolve the issue?
-What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
My Sharp Roku TV (Roku TV 7201X- Model LC-43LBU591U) was working fine until Friday. When opening certain apps like Amazon it would not load. As the weekend went on things got worse and other apps were affected. I did System Updates, unplugged the TV, and tonite (Sunday) nothing would load at all so I did a Factory Reset. The Software version is 10.5.0- build 4198-38. Certain apps like YouTube and Netflix are working but taking forever to load, while HBOMax loads but won't let me watch anything, and VUDU and Amazon Prime give me "cannot load" messages. I've been reading there are recent update issues/bugs...is this my problem and I just need to wait it out? Any help would be appreciated! Thank you!!
I've done all that. Signal strength is good, and have even left the router off for an hour thinking the problem was there...but no problems with my computers and phones. And as I said, tonite I even did a factory reset and reloaded all the apps I use and only Netflix, YouTube, and Spotify work, tho' they take awhile to load. Even went and deleted a few, updated, unplugged, and reloaded to no avail.
Also, since things have changed (like the way the sleep timer now sets) I've noticed a change in the TV's sound...things are louder in some cases, where I used to listen to Spotify on volume 8 and now I need to turn it down to 4.
Same here, I thought it was my internet too, but I have great gigabit internet and a Ubiquiti router, I was reading that Roku is being hit with an infringement ban for their devices, and is causing all kinds of issues with their updates they are sending out. Unfortunately the article does not go into detail about what exactly the infringement is, but apparently is now causing their devices to freak out. I can say with almost 100% certainty it's not my internet connection, every time I test on the tv i'm getting at least 177Mbps or better. When I have an problem with a channel loading I have to back out, load a different one, and then go back to the original one, then it will load. After that, not a single issue, no buffering, no skipping, Nada!
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
hi, we are having a similar issue. we have 2 TCL roku tv's, a smaller one and a 65" series 5 4k model. the larger one is the one we are having problems with. everything was working fine until Tuesday evening. when we turned the tv on it would not connect to the wifi. everything else connected to the wifi properly but we did unplug the router for a minute. that didn't work, so we unplugged the tv. that worked to get us connected but now when we go to watch a program on any app it takes a long time to load and sometimes it stalls at 33% or tells us the subscription has ended or something having to do with a "balloon failed". but if we exit and go back in it seems to load and eventually play the episode, but still takes a long time to load. once the episode plays it seems to play without issue.
We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experience some buffering. Not surprising, since the highest speed we could get with AT&T was 5MBps. So, we went with Hughesnet, figuring that 25MBps would be fine. Well, it hasn't worked right since we changed. We've only had Hughes for two weeks and have determined that something is just not right with the Hughesnet service. Sometimes we can stream, other times we cannot. Yesterday is a perfect example: For the entire day and night, our Roku said that we had a great wirless signal, but the router did not have a connection to the internet. Our router did have an internet connection because I could connect with my computer. But, I'm assuming the speed was not good enough for TV streaming. We could not even sign into our Hulu account. We called Hulu and they ran several checks and told us that our latency was too high. This morning, we are able to stream, but that may not last for long. We have rebooted everything, we have replaced the Roku stick, basically done everything we can think of. I have ran the "testmy.net" test several times. It usually shows that my download speed is pretty good but my latency averages well over 600ms, and sometimes up to 700ms. Last night, I ran several tests using "speedtest.net" (I know you all don't use that) on a computer that is wired-in with LAN cable, so not using wi-fi. My ping rate averaged better than 700ms. My download speed was usually pretty good, but my upload speed was zero. Once, the test wouldn't run and said "Latency Test Error" and several times it wouldn't run and displayed "Socket Error." I am not a computer/networking expert. But, I do know that my 5MBps AT&T service worked MUCH better than what I have been experiencing the past two weeks with the much faster Hughesnet. I'm trying to share the testmy.net test here that I just ran, but not sure if I'm doing it right (I have much more testmy.net history): davidandjudy's Speed Test Results
Well, my Hughesnet service has been working much, much better for the past 48 hours or so. I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.
If I fixed the problem, it is because I completely stumbled into it. Not sure anyone else in a hundred years would have this issue, but here goes: I am a photographer. I have a desktop computer that I use only for editing and storing photos. I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it. I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc.. Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.
The Hughesnet router sits within about 3' of that desktop computer. While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk. No, I did not throw it, although I wanted to! Well, my wife was trying to watch Hulu with little success at this same time. A couple of minutes later, I heard her yell, "Whatever you did fixed it! I can watch TV now (previously the screen was showing "network error")! I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss. Fully expecting to lose the TV signal again any minute, I didn't think much of it. To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days.
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