Senior Solutions Engineer

[Arjun Tomar]

Hi,

I hope this message finds you well.

I am Arjun from Vyze Inc., currently working on an urgent requirement with one of our esteemed clients. Based on your profile, I believe this opportunity will be best fit for you. If you are available and interested in this contract opportunity, kindly share your updated resume along with your availability for a discussion at your earliest convenience.

Due to the urgent nature of this requirement, we would appreciate a prompt response.

Job Description -

I’m currently working on a Senior Solutions Engineer opportunity

Client: 
Location: 2801 N Central Expy, Dallas, TX 75204 (Onsite)

This is a contract-to-hire position starting with an initial 6-month contract, with strong potential for extension or full-time conversion based on performance and business needs.

Please note:

• Candidates must be eligible for permanent conversion (USC or Green Card holders only).
• Candidates should be local to the Dallas, TX area.
• This role requires onsite work at the office.
• Must have go on-site interview not possible  skype interview must have on-site with solid lienkden 
• need an geniuan visa candidate for this role who can genrate i94

Feel free to send qualified candidates who match the above criteria.

ONSITE

The Senior Restaurant Solutions Engineer (SE) is a key member of the Int’l Technology team serving as technical advisory and solutions provider to our Brand Partners globally. In this role, you will translate business needs into scalable, supportable technical solutions across a broad technology ecosystem. This is a broad solutions engineering role with responsibility across solution design, architecture, implementation, vendor collaboration, and ongoing partner success. You will help shape technical approaches, de-risk implementations, and improve visibility and operational readiness across the platforms and services that support the business. While experience in restaurant technology is helpful, it is not central to the role. We are looking for strong end-to-end solutions engineering capability, including architecture, integration design, observability, cloud-enabled platforms, implementation support, and cross-functional execution. A great SE is a collaborative and energetic relationship-builder with excellent communication skills, sound technical acumen and cultural competence. This person operates core values as a foundation within the team and outwardly cross functionally. Accountability, transparency, and passion for learning and sharing knowledge with the team is always top of mind. The SE will coordinate with the product team and project managers on several aspects of the Brand Partner needs including new restaurant openings (NRO), new market entries (NME), and ongoing Brand Partner success. This role will be based at the Global Support Center in Dallas.

WHAT YOU’LL DO

• Translate business needs into practical, scalable technical solutions.
• Lead solution design across systems, integrations, vendors, and operational workflows.
• Create architecture diagrams, data flow diagrams, integration plans, solution documentation, and related technical artifacts.
• Identify requirement gaps early and align stakeholders before design and implementation begin.
• Lead proof-of-concept efforts to validate technical approaches and reduce delivery risk.
• Evaluate vendor capabilities, technical maturity, and long-term fit.
• Support implementation activities including system configuration, integration planning, testing, deployment, and post-launch support.
• Partner with product, project management, vendors, and business stakeholders to improve delivery and ongoing solution effectiveness.
• Help design and implement observability capabilities across applications, integrations, and cloud-connected services, including monitoring, logging, alerting, dashboards, and tracing.
• Support DevOps and cloud engineering practices that improve deployment reliability, environment readiness, automation, and operational visibility.
• Contribute to incident readiness, root-cause analysis, support models, and performance monitoring standards.
• Participate in peer and architecture reviews. Including knowledge-sharing across the team. DAY IN THE LIFE So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:
• Frequent use of a computer, or other such equipment, essential to the successful completion of your everyday role responsibilities, often in a seated position.
• Routine need to self-govern and shift priorities among simultaneous projects, while upholding quality and sense of urgency.
• Look to bring and “own it” mentality. Empowered to identify problems as well as own the solution thru to completion.
• Frequent expression or exchange of ideas and information with various departments and other external vendors. Mentoring of Jr. engineers or other team members.
• Frequent use of mental energy to serve the guest, brand partner and operations.
• Routine use of a lab enviroment were there may be a need to lift up to 30lbs. Adhere to lab etiquette and strict change control processes.
• This is an international position. Occasional work outside of regular business hours, based on business needs.

WHAT YOU’LL NEED

• 7+ years of experience in solutions engineering, systems engineering, technical consulting, platform engineering, or similar roles.
• Experience designing technical solutions across multiple systems, platforms, vendors, and business workflows.
• Strong understanding of integrations, APIs, data flows, infrastructure, databases, operating systems, and cloud-connected platforms.
• Experience creating technical documentation and presenting technical concepts to both technical and non-technical audiences.
• Strong troubleshooting and problem-solving skills across application, integration, infrastructure, and vendor layers.
• Experience supporting implementations and production environments.
• Working knowledge of observability practices such as monitoring, logging, alerting, dashboards, and tracing.
• Exposure to cloud environments such as AWS, Azure, or GCP.
• Familiarity with DevOps concepts such as CI/CD, automation, deployment support, and operational readiness.
• Strong collaboration, communication, and relationship-building skills.
• Ownership mindset with the ability to move work from concept through completion.
• Experience in restaurant, retail, hospitality, franchise, or other multi-site environments.
• Familiarity with POS, digital ordering, payments, loyalty, CRM, web, or mobile platforms.
• Experience with observability tools such as Datadog, Splunk, Grafana, New Relic, Dynatrace, ELK, or similar.
• Experience with vendor evaluations, proof-of-concept planning, and architecture governance.
• Familiarity with foundational certifications such as CompTIA, Cisco, or AWS CCP.
• Experience with POS platforms such as NCR Aloha or Oracle Symphony, or other Retail POS systems
• NOTES

o    must have:

§  observability platform experience

§  strong communications and cultural awareness

§  cloud engineering experience

§  review board experience

o    nice to have:

§  software engineering experience and the SDLC process

§  leadership experience (leading 1-3+ teams)

o    mindset within the enterprise architecture space

§  platforms, observability, GCP/Azure/AWS (cloud architecture)

§  develop a web and mobile app

§  everything will be hosted in a cloud platform

o    day to day

§  will be primarily building the monitoring and observability platform for the organization for in & above store systems 

§  will be designing the cloud architecture to support this platform

§  working with the infrastructure and security teams

§  open to any/all cloud platform but will look to the person who steps into this role to make the recommendation and work with the cloud platform vendors to get the best 

§  coordinate with all internal stakeholders in IT to capture the right documentation of systems for observability

§  supporting the AMEA regions (asia, middle east, europe)

§  will require some off hours work but will be flexible on when they arrive/leave the office

§  5 days a week in-office

§  determine what monitoring tool is the best use case for their environment (Datadog, grafana, etc.)

§  will manage the RFP process and be the face for wingstop with that vendor

§  must come in to hit the ground running day one

 

 

 

Best Regards

Arjun Tomar

Recruiter |Vyze Inc.

Call :+1 7038842727 |E-Mail: ato...@vyzeinc.com

Hangout: atoma...@gmail.com

24718 Tribe Square #306, Dulles, VA 20166

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