Tintin 4

[Karon Howey]

Aswell as the delivery times quoted by our delivery partners, you should count between 1 and 2 working days for the preparation and packing of your order, from the moment you receive order confirmation from us.

After this time your package will be registered as not having been picked up, and it will be returned to us automatically. Please note that in this case only the cost of your order will be reimbursed; the cost of delivery and of the return transport will be paid by you.

You must verify the condition of your package and of its contents at the moment when delivery is made. All refund requests must be made within 48 hours of delivery, otherwise the request may be refused.

All refund requests must be made by e-mail to custome...@boutique.tintin.com and must include the order number, reference to the product, a clear explanation of the problem and a photograph of the product to illustrate the problem.

It is rare for an order not to be fulfilled and delivered within the delivery times specified, but if you have not received your order within a month following order confirmation, please inform us by e-mail: custome...@boutique.tintin.com.

As well as the security systems put in place by Ingenico, the Boutique team reserves the right to refuse any transaction that may be linked directly or indirectly with a suspicion of fraud. The Boutique is not required to justify any such decision.

Why is there a problem with my co-branded credit card?

All co-branded cards work on our webshop except for the following co-branded card: "VISA/BANCONTACT".

If you have this type of card, you can use it, but you have to choose the VISA payment method and not BANCONTACT when paying for your order.

Why is my credit card not accepted?

If you want to pay with a foreign credit card or from abroad, you may have an error message and your transaction may be refused. We invite you to use another payment method and to contact your bank or credit card company if the problem persists. Depending on the problem, they will be able to

find a solution (authorisation of the card for the geographical area, activation of the card, etc.).

Other possible problems with your credit card:

Your credit card is not accepted in our webshop. We only accept: Visa, American Express and

MasterCard.

The credit card has expired. Please check the expiry date on your card.

There is not enough money on your credit card.

In accordance with Article 47(1) of the Act on Market Practices and Consumer Protection, you have the right to notify the boutique.tintin.com that you wish a refund for your order without penalties and without giving any reason within 14 (fourteen) calendar days starting from the day after the item was delivered.

Goods must be returned at your expense within that period in their original packaging, undamaged, accompanied by all their accessories, the user manual as well as a (copy) of the invoice/packing note to:

Once a return request has been accepted by us, products must be returned at your cost in original packaging with no damage (save any damage indicated as the reason for return), accompanied by all accessories, certificates and manuals, and with a copy of the invoice/delivery note, to:

As soon as your package has been received we will process your refund. Only the cost of the product(s) will be refunded. The cost of return delivery is to be paid by you except in the case of a proven fault with the product that is our responsibility. For a return/exchange request being made due to a damaged/faulty product, at least one photograph illustrating the problem must also be sent.

We do not sell certain very fragile products that you may find in shops. It is too risky to deliver these products as they break easily. If you are looking for a certain fragile product that we do not sell online then please check our list of resellers [link] and make contact with one of them if it is convenient.

In accordance with article 47 1 of the Market Practices and Consumer Protection Act, the Buyer has the right to notify the Shop that he/she renounces the purchase, without penalty and without giving any reason, within 14 (fourteen) calendar days from the day after the delivery of the goods.

The goods must be returned at the Buyer's expense within the same period of time, in their original packaging, undamaged, accompanied by all their accessories, the user's manual and a (copy of) the invoice/delivery note to Entrept Tintinimaginatio - Service des Rourses - Budasteenweg, 7 - 1830 Machelen - BELGIUM.

Have you forgotten your password? If this is the case then you can request a new one. Click the "Login" link in the blue header at the top of the page, and then click the "Forgotten your password?" link.

Do you think that your problem relates to a technical issue? If so then please contact our customer service either by email (custome...@boutique.tintin.com) or by telephone +32 2 255 01 20 from Monday to Friday between 9 am and 4 pm.

The essential characteristics of each item are described on the relevant pages of the website. Offers are valid at the time they appear on and while stocks last, unless otherwise specified. Such offers are free of obligation and subject to purchase.

The sale is not concluded until it has been confirmed by Boutique Tintin. Boutique Tintin reserves the right not to confirm an order for whatever reason, in particular on the basis of supplies of products, a problem regarding the order (e.g. abnormally large quantities or sums of money) or a foreseeable problem regarding delivery. In such an eventuality Boutique Tintin will inform the Customer by e-mail. New orders will not be fulfilled until the Customer has paid any amounts due for previous orders.

Any order accepted and confirmed by the Customer is irrevocable without prejudice to (i) his right of withdrawal stipulated in Article 8 and (ii) the right of Boutique Tintin (a) not to accept orders made from or intended for a geographical area not covered by its shipping service, or (b) to offer a similar item, which the Customer is entitled to refuse without being liable for any costs, in the event of stock not being available. In the latter two cases the Customer will be informed by e-mail.

Prices are stated in Euros, Pounds Sterling or US Dollars inclusive of all taxes and are only valid on the date the order is placed. Prices of items may be amended at any time by Boutique Tintin. Only the prices stated on are valid between the parties.

Prices are stated in Pounds Sterling and Dollars for information purposes only and may vary considerably depending on exchange rates. All orders are payable in Euros regardless of the currency displayed on the website at the time of order.

Online payment allows Customers to pay via a bank server in a secure environment (https protocol and encryption ? Ingenico). An order placed by a Customer will only be deemed to be fully complete after the bank payment centre has validated the transaction.

Boutique Tintin reserves the right to cancel or suspend any orders or deliveries, in particular in case of suspicion of fraud, IT problems, if the Customer's banking institution refuses to authorise the card payment or in the event of existing litigation with the Customer.

Shipping costs are stated when a Customer finalises an order. These costs may vary depending on the weight/volume of the packaged order, the delivery method chosen by the Customer and on the geographical location for delivery of the order. Customers may not dispute these costs as they are made clear before payment is made for each order.

Items not in stock and/or sent outside Belgium may take longer to be delivered than stated when the order is finalised. For all internationally shipped orders, any taxes or additional costs are to be paid by Customers when collecting their orders.

In the unlikely event that a Customer does not receive the goods within one month following the order, the Customer is required to inform Boutique Tintin by e-mail (custome...@boutique.tintin.com).

If a package is not claimed by the Customer after attempts at delivery have been made or after delivery has been made to a pick-up point, then the cost of returning the package will be paid by the Customer. In this case only the cost of the goods will be reimbursed; the cost of delivery and of return transport will be paid by the Customer.

In accordance with Article 47(1) of the Act on Market Practices and Consumer Protection, the Customer has the right to notify Boutique Tintin of their wish to cancel an order without penalties and without giving reasons within 14 (fourteen) calendar days starting from the day after the item was delivered.

Goods must be returned at the Customer's expense within that period in their original packaging, undamaged, accompanied by all their accessories, the user manual as well as a (copy) of the invoice/packing note to:

Tintinimaginatio SA is the exclusive worldwide holder of the rights to use the Work of Herg (except the publishing rights to the albums, held by Casterman) and associated trademarks. Tintinimaginatio SA is the sole holder of the right to use the Work of Herg on the Internet and the right to combine elements from this Work with other content such as music, sound, dubbing, titles or subtitles, drawings, photographs, etc. Tintinimaginatio SA has complete control regarding the presentation of the Work and/or of elements from this Work, on the Internet (including banners and hypertext links). Subject to the exceptions listed by the Act of 30 June 1994 on Copyright and related Rights, any public reproduction, adaptation or publication of texts, pictures or any other material disseminated on website is strictly forbidden without the prior written authorisation of Tintinimaginatio SA.

By application of Article 4 of the Act of 31 August 1998, which transposed the European Directive of 11 March 1996 on the legal protection of databases into Belgian law, any extraction of a qualitative or quantitative part of the content of the catalogue of is strictly prohibited.

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