bethphil myllin peverel

0 views

Skip to first unread message

Karon Howey

unread,

Aug 2, 2024, 10:46:38 AM8/2/24

to upolwassay

Hey, wondering if someone can help. I recently had an email from Netflix telling me to update my payment info. I asked my boyfriend to do it as he pays for a family account that I have my own log in for, its not actually my bank card on the account. He said no because he read in the news that its a scam email. Sure enough, I found this: -check/netflix-users-update-payment/ and we just kind of forgot about it
I clicked on the email again today by accident then nearly immediately afterwards got a text from a number saying to update my netflix payment info. I found a number site that people commented on saying they got scam texts about netflix too from the same number: -numbers.co.uk/Number/07591986942/ Now I am really freaked out because it almost seemed like they knew to send it to me at that moment because I clicked the email. Is that even possible? My phone number is not linked with my netflix so worried how they even got my number and how they are linking it to my email? AM I just being paranoid or should I be concerned here? I have my mobile number as security verification for a lot of sites.
Thanks
Alice x

The fact that the phishing email is posing as Netflix has nothing to do with whether you have your phone number on the Netflix account. The scammers don't actually have access to the account (yet). They are just guessing you have a Netflix account. They most likely got your email and phone number either from hacking another site or bought it on the dark web from someone else who hacked another site. Or they put the pieces together from your social media posts.

Thanks xray, good suggestions, has put my mind at ease to some degree, as the other woman suggested I am going through and changing passwords. If your right and another of my accounts is hacked hopefully that will help

So i appear to have a similar issue to many others. I recently renewed my bundle and netflix is part of the new bundle. Excellent timing as my parents and I were sharing their netflix (sky) account, and netflix are cracking down on account sharing so this meant we would have our own accounts.

I received the netflix activation email within 24 hrs, but when i clicked on it it told me i already had a netflix account. In hindsight i think it assigned the new netflix subscription to my dad's netflix account (which i would have been logged into on my desktop) which is already linked to sky? In any event my dad's netflix account is still linked to sky, but i am unable to activate my own bundled netflix account through virginmedia now! I have logged out of the other netflix account, cleared all browsing history and cookies etc, but when i click on the activation email now i just get an error message.

I contacted technical support who said the netflix activation email is linked to the virginmedia login email address, which i am sure is nonsense, however we changed the virginmedia registered email address and they said they would send another activation email, but it never arrived.

I opened a complaint (which is still open) explaining everything. I received a reply in poor english advising that I should contact technical support by phone as they needed to "make real time checks". It would appear they never read my email. Trying to go back to technical support again leads to being sent an SMS with all the same advice so I am back to square one.

Thanks for speaking with us today @aurrian on the Virgin Media Community Forums.

I'm glad we have been able to get in touch with the team in regards to this.
As advised - we have sent our back end team the details so they can get you the Netflix activation email sent out.

It will take several days to process, let us know how it goes once it arrives.

Kind regards,
Ilyas.

on myvirginmedia, under entertainment services it looks like netflix is activated, as seen on screenshots, under "manage netflix" i only have the option to upgrade, so i am pretty sure the netflix activation tocken has been attributed to my father's netflix account, however when we log into his netflix account billing - it says the biulling is managed by sky. I am pretty sure i need a new activation email. Technical support seem to be unable to process this despite their promises. I would imagine if netflix was removed from my bundle and re-added it would probably generate a new activation email, but I have no way of getting support or advice as technical support just go through the same script and dont seem to be able to escalate the case to someone who can fix it.

Thanks for speaking with us today @aurrian on the forums.

I'm glad to hear that the issue has been resolved and that you now have access to Netflix!
I shall keep this is mind when coming across future posts of this nature, sometimes there may be a typo which can cause an issue with the email activation, this knowledge may benefit others as well, so many thanks for helping me learn something new with this.

Always feel free to reach out to us should you need any assistance.

Kind regards,
Ilyas.

Hi there. I am having a similar issue. I have standard netflix as part of my package but I've not received an activation email for netflix and unable to connect. There is already a Netflix account associated to my virgin media - no idea where it's come from as I don't recognise the email details - so I'm currently puzzled as to what to do. Is there anyone I need to contact to receive my activation details? I also received an email from virgin media saying I should use my netflix details that I already have to use netflix but I've never had Netflix? Can anyone please assist.

I never got the second activation email as the email address was entered over the phone, but once they reactivated the Netflix access and I logged into my Virgin online, I was able to reactivate Netflix. Once you get the email, or it's activated on the account, you can link the "free" account to any existing or new Netflix account.

Hi Sabs1360

Thanks for providing the screenshot. This email is usually sent if there is already a Netflix account (whether active or inactive) that is associated with the email we have on record for you.

Can you check to see if you can reset the password directly through the Netflix website? If you're still experiencing issues after trying this, please do let us know and we'll be happy to help.

Cheers,

The problem I have is the netflix account currently associated to my virgin media, I don't recognise, so I'm unable to reset it. My email address that I have registered with you guys also does not have any netflix registered to it. The only fix to this issue is the one that was done for aurrian, as mentioned by him above. Can this be done for me too?

Hi Sabs1360

Thanks for coming back. Whilst the fix may have worked for other members, the questions we ask are required to ensure we've covered every basis. I'm going to send you a private message so we can look into this further for you. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

Thanks,

I signed up for a new BT TV package with a good deal on Netflix. I have been told to await a Netflix activation email which will allow me to link my existing Netflix sign on with my BT account. The email has neve arrived and twice now BT have then canceled the order, told me to wait 24 hours for email and twice it has not arrived. I have also been given this link www.bt.com/bttv/netflix but when i press 'get started' i get an error message. Current Bt cust services operator is telling me jusy to cancel and deal with Netflix direct!!! anyone here help?

Hi ssduff1, I am having exactly the same issue as you. I joined signed up for the Netflix deal, and see the same error when i run the link too. Netflix tell me that the problem is with BT. I have also noticed Netflix has taken a payment from my credit card. When I receive my next bill from BT I will phone them again. Very frustrating.