Help Desk Specialist I - U.S. Bank

[Career Services]

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Please send your résumé to the career team at careers...@uplifteducation.org before applying.

Job Description

U.S. Bank is seeking an enthusiastic Help Desk Specialist with problem resolution and strong customer support experience to contribute toward the success of our technology initiatives. Provides first line of support and problem resolution for technology products or applications. Responds to inquiries and requests for assistance with organization's computer systems or PCs and resolves customer inquiries for one or more products or services. Analyzes simple to moderate issues and determines appropriate technical area or vendor to resolve problems. Maintains written documentation for each call; escalates complex problems to the next level of support as required by documented procedures; communicates efficiently and effectively with customers. Responds to customer calls, e-mail, chat, and other request tools for technical support.

Basic Qualifications

-Associate's degree or equivalent work experience
-ITIL Service Management Foundation certification
-At least 1 year experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
-At least 1 year experience with providing effective and efficient real-time support for a variety of desk-top technology users.

Preferred Skills/Experience:

Basic understanding of...

-Remote computing
-Technical troubleshooting
-Help desk
-Telecommunications
-PC/workstation hardware
-Server hardware
-Server software
-IT environment