Career Services
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Please send your résumé to the career team at careers...@uplifteducation.org before applying.
Education and Experience:
A high school diploma, or equivalent, is required for this role. A Bachelor's degree is preferred.
Two (2) years of professional work experience providing customer service is required.
Any applicable facilities certifications are desirable.
Job Summary:Responsible for troubleshooting and triaging facilities calls and work request issues. Taking calls, processing work requests, following up with campus partners to obtain all critical information related to their work request, triaging issues that are routed to the Support Center and routing successfully vetted requests to the appropriate department for completion. Responding to facilities questions and problems encountered via support center channels. Participation in career development activities to expand knowledge through technical and professional training. Providing this support with good customer service delivery.