STC event on user research and usability

[Amit Pande]

Hi everyone

Sharing the invite for the next STC event on Aug 28. For more information pls contact Arun Martin at arun....@gmail.com

Thanks

-Amit

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The STC India User Research and Usability SIG is pleased to announce three sessions on Saturday, August 28, 2010, at Misys Software Solutions (India) Private Limited, Embassy Golf Links Business Park, Off Intermediate Ring Road, Bangalore. 

1) HCI research methods by Sanjay Tripathi, ABB

2) Usability heuristics for documentation by Anupama Gummaraju

3) Web analytics in technical documentation by Jigesh T.V, Cisco

Agenda

9:30 am   – 10:00 am - Registration

10:00 am – 11:00 am - HCI research methods

11:00 am – 11:15 am - Tea break 

11:15 am – 12:15 pm - Usability heuristics for documentation

12:15 pm – 1: 00 pm  - Web analytics in technical documentation 

Please be present at the venue by 9:45 am to avoid inconvenience.

Presentations

HCI research methods - This session introduces popular HCI research methods including historical evolution and current practices. 

Usability heuristics for documentation - Technical writers place tremendous importance on content reviews, whether it is by peers, technical specialists, editors, managers, or clients. These reviews focus on quality and accuracy of content, but seldom usability. Typically, the reviews cover aspects like completeness of content, formatting, broken links, inconsistencies in content usage, and look and feel. While all of these do contribute to usability, they are not the only contributors. The writers tend to ignore such aspects as findability, ease of navigation from the user's search perspective, match between the users' real world and the help interface/content. This session discusses some of the heuristics used to evaluate usability of an interface and how it can be applied to documentation as well. 

Web analytics in technical documentation - This session deals with the "what" of web analytics and tries to find the "how" of its relevance in technical communication. Jigesh gives an overview of the value that web analytics brings to the field of technical communication and shares his experiences. 

Registration

Registration is mandatory. The last date for registration is August 25, 2010. This session is free for STC and non-STC members. You can register at http://tinyurl.com/36hflfd.  The event is limited to 50 participants. If you have any questions, please send an email to Arun Martin (arun....@gmail.com). 

IMPORTANT - To ensure higher security of all the delegates, Misys mandates that you bring your identity card and the online confirmation letter.

Speakers

Sanjay Tripathi holds a PhD in Human Computer Interaction (HCI) and a Masters in technology and management from Flensburg University, Germany.  He has an overall professional experience of 13 years in the area of research including researches in HCI. Currently he is working as a scientist at the ABB Corporate Research, Bangalore. His main responsibilities at ABB Corporate Research includes defining the strategy for HCI research and KPIs for usability project of industrial software systems. Prior to ABB, he has worked with a large software service provider company in India, and major part of his professional life was spent in Germany at various industry-academia research projects.

Anupama Gummaraju has worked in the area of technical writing and user experience for a cumulative of 11 years, at Infosys Technologies Ltd. She has worked on projects that incorporate usability and design in technical writing. Currently she freelances when possible.

Jigesh T.V holds an engineering degree in Industrial Management and a post-graduate diploma in Instructional Designing. Currently, Jigesh is working as a technical writer with Cisco, Bangalore. In Cisco, Jigesh is part of the voice technology group where he works on the VoIP endpoints and API documentation. Jigesh has been in the field of technical writing for about six years. His latest interests include web analytics and video documents. 

Venue

Misys Software Solutions (India) Pvt.Ltd, 

2nd Floor, Eagle Ridge, Embassy Golf Links Business Park, 

Off Intermediate Ring Road, 

Koramangala,

Bangalore 560071 

(Google Maps - http://tinyurl.com/2wcdqh6)

Contact person: Rajdeep Gupta