Norton / WinWord problem
mlat...@oregon.uoregon.edu
It doesn't look like anyone has yet responded to your question--sorry for
the delay!
I would suggest checking the Symantec Technical Support site at
http://www.symantec.com/techsupp/nav/allservices_nav.html
for the most comprehensive help with your question. My guess is that a .dll
or other system file that Microsoft Office 6.0 is using is the same as one
NAV 5.0 is using and the newer version of it (from NAV 5.0) will not work
with the older, Windows 3.1, 16-bit Microsoft Office program.
I did a quick search through the Symantec Knowledge Base but did not find
anything specific to your problem. The Technical Support site offers an
"Ask a Tech" service--I would probably ask them directly and see what you
get. (Of course one of the first answers you receive will probably be
"Office 6.0 should be upgraded to a true Windows 95 product" which would be
our suggestion as well.) But since you already said you cannot do this you
may want to stick with NAV 4.0 until such time as you can upgrade the
machines or get new ones.
Good luck!
Sincerely,
Matthew Latterell for microhelp@oregon
(When responding please reply to microhelp@oregon and not the original sender)
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At 08:06 AM 9/1/98 -0800, you wrote:
> HELP!!
>
> I recently installed the new Norton AntiVirus (version 5.0) program
> from public domain on a Windows 95 (75 mhz pentium--16 megs ram).
> This was done on 4 machines that are all set up the same. After the
> installation one of the machines would give me an General Protection
> Fault Error Message when i try to run Winword(6.0) from our Novell
> 3.11 server (details say the WinWord.exe file).
>
> I uninstalled Nortons and Office and then reinstalled Office.
> Winword 6.0 would run fine by itself then, but when I again
> reinstalled Nortons AntiVirus, I again got the same error message.
>
> It appears that something in Norton is interfering with the WinWord
> (6.0) program even when im not running Norton AntiVirus is not in the
> Autoprotect mode.
>
> The other 3 machines run fine so far with these two programs. I have
> run defrag and scan disk already also. We cannot unpgrade to Office
> 97 on these machines, because there are other issues.
>
> Thanks
>
> Jerry Reese
> User Support
> Student Health Center
> jre...@oregon.uoregon.edu
> 6-4455
>
>