How To Replace Serial Number In Panorama

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Nayra Waddles

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Jul 21, 2024, 12:03:10 PM7/21/24
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I am running Panorama with two PA-5020s which belong to one device group. The policy for this group applies to both or either firewalls, depending on zones (basically, this is a non-HA pair on two Internet links). One of the 5020s has gone into castors-up mode and is being RMA'd; a replacement is due tomorrow.

As Panorama seems to refer to devices by serial number, and policy targets are devices by serial number, I would not have thought that connecting Panorama to a replacment device (same name, same IP as previous but different serial number) and importing it would work terribly well. Wouldn't I have to manually add the replacement to every rule where the original was used?

how to replace serial number in panorama


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Another option is to use the new 5.1 feature for quick RMAs. The release notes/Panorama admin guide talks about using the replace command, scp export device-state ..., and then import of the file on the new FW.

As it turned out, search and replace was ideal and caused no problems. Getting the replacement 5020 on-line took rather longer, with the bonus of me forgetting to download updated UTM components and getting commit failures from Panorama, but once I realised why it was borking it didn't take long to go live.

3/ Download and install licences and updates to any subscribed components (UTM, in our case). I'm assuming that the licencing details on the Palo support site have been updated with the new serial number previously.

I can create the panorama and it appears in the sketchup upload manager but when selecting to upload or replace a previous upload, the error message simply says Error During Upload - Panorama could not be uploaded.

Please pardon the delay but do you still experience this? And where are you located in which country? If you still run into this problem make sure to also send us a report with logs to the technical support team directly for further troubleshooting, whenever you experience any issues with Enscape generally.

Thanks a lot for that report - You'll hear back from one of our support members rather soon after analyzing your logs and such. If for any reason you do not get a reply back in the next 1-2 days tops let me know, but you can usually expect a response in under a workday currently.

Tried to login and logout but does'nt work for me.

Strange thing is that when I go to 'uploaded panorama's' by clicking the link at the right bottom I can delete entire map's in my browser. This won't work when I want to delete them through my Enscape popup. So maps that are shown in popup are not updated I quess?

I have some cases where I want to change just the image within a scene but not the scene itself. For instance, a sunrise animation consisting of a series of panos. Why? I only want one thumbnail to be generated for the set. If loading a new pano requires loading a new scene each of those images ends up getting its own thumbnail. I thought loadpano might accomplish this, including only the image element in the XML file specified by loadpano(). Unfortunately, loadpano seems to wipe out the scene element, though curiously not any hotspots, events, styles or actions contained within the scene. I tried including the scene element in the loadpano XML but that results in a black window and does not load the scene element.

All I wanted to do was replace the image element(s) of the scene. The loadxml action will do that, but.... it wipes out any hotspots defined in the scene and the scene tag itself (so you can't access the current scene name, for instance). Curiously, it didn't seem to affect the style, data or action elements. Adding the hotspot elements to the loaded XML returns them, but adding the scene element results in no image at all and, as I recall, wiped out style, events, data and action elements. To show the image I had to use the loadscene action and moved styles, actions, and data outside the scene.

i use a changed vtourskin being able to read a variable number of scenes as options of each other,
only showing the thumbnails, map spot for one (the active) option (scene)
while the next/prev buttons jump over the inactive options (scenes)
works perfect, but it is also a quite complex solution


Thanks for the suggestion. I had high hopes, especially for the IMAGEONLY flag. Indeed, if I only use the image and preview element in the loaded XML and use IMAGEONLY, then hotspots are maintained. However, the scene tag is still destroyed. This is also true if I include MERGE. It still seems the only way to keep a scene element is to include it in the XML loaded and that results in no image until I issue a loadscene command. So, really, right back where I was before.

In the log window you will see "XML Complete. Scene: hauser" trace from the xmlcomplete event when the scene first loads.
Click an arrow to fire the "next_view" action. Traces display the scene name before and after the loadxml action. The first time, before the first loadxml, the the scene name is found, but after that, the scene name is always null. Also, the events element is gone so the trace in the xmlcomplete event doesn't fire.

But this is intended as the current panos is actually not longer the current scene.
Only loadscene or loadpanoscenes are setting xml.scene to the value given by the calls, with loadpano or loadxml it will always become null.


Ah. Might it make sense to think of the pano as the image part of the scene but not the scene itself? I want it to be the same, current "scene" but just change the image within it, keeping everything else as is. An extreme example might be a virtual object scene. It doesn't become a different scene with each change of image. In my example, the "scene" is the statue, essentially a virtual object but using panos instead of flat images as "frames." I believe this is a useful capability and I'm not alone.

Consider this: Have loadxml do just that and nothing more. It would replace the existing same elements or add new ones but not wipe out any existing elements that weren't in the loaded XML. It half way does that now in that it doesn't affect the style, data or action elements within a scene, only scene, hotspot, view, and events.

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Registration: Register your device and create an account online at: Enter the serial number of your Palo Alto Networks firewall and customer account number from your Order Summary. Entitlement will be verified and your Support Portal access will be available for online services. Once your account is created, you can either add additional users from your company or have your users self-register. You will be able to manage your firewalls by:

  • Create a case online (RECOMMENDED) at Include your Palo Alto Networks firewall serial number, problem description, severity, and attach relevant files and screenshots. When you submit your case, you will be offered a selection of articles, which may resolve your issue. If not, your case will be assigned to an engineer who will either contact you by phone or an email generated by comments added to your case. Your email replies will automatically append to the case. You may check the status of your case and provide comments at any time online.
  • Call Support for Severity 1 (Network Down) issues. We recommend creating a case online and referring to the case number when calling. Please refer to Product Support phone numbers.

** This support option is available only for Hardware located within a specified range of a Palo Alto Networks service location. It includes all the benefits of Premium Support or Focused Services (as applicable) plus commercially reasonable best efforts by Palo Alto Networks to deliver replacement Hardware to you within four hours from the issuance of an RMA.

  • Escalate your case online if you require higher priority attention and response time from the assigned engineer.
  • For critical escalations, update the case online and call support and ask to speak to the engineer or a Duty Manager. Please refer to Product Support phone numbers.

The main Panorama campus has designated Pick-Up & Drop-Off zones in three locations. These areas are designated for loading and unloading, only. Pickup/Drop-off areas are 15-minute timed zones.

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