The tourism and hospitality (T&H) industry has a significant and widely known multiplier effect on employment. But as it is difficult to find structured careers opportunities in which individuals are given genuine prospects of career development and growth, one of the major challenges for the industry is to retain highly educated and skilled employees (Kusluvan, 2003; Ladkin and Kichuk, 2017). Despite its reputation of precarious working conditions and high turnover rates, the T&H industry has become a ...
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