Certain event promoters may independently make additional requirements which could include, without limitation, mandatory facemask requirements at all times. We will advise primary ticket purchasers for each event of the health and safety protocols ultimately applicable to such event when determined, which shall, as applicable, be informed by CDC, State, City, event promoter, and/or sport governing body COVID-19 health and safety guidance and protocols. In addition to this, government mandates, venue protocols and event requirements are subject to change and changes in protocol are not grounds for a refund. Therefore, we encourage guests to check our website and official ticketing pages on Ticketmaster.com prior to purchasing tickets and leading up to event day. Guests may also email or call our box office with questions regarding specific event policies at boxo...@asmrockford.comand 815-968-5222.