Mytv Problem

[Yi Pressimone]

Ilove the MyTv Online 2 viewer going to be fixed ? I mean the constant random dropping out from my IPTV provider URL connection! I've checked with my provider and he is right up on what's going on within the world of IPTV. Apparently this is a known problem with MyTv Online. In fact so common that no one can understand why this problem has not been addressed! In my experience it has to do with the use of the back button OR when going to a channel that is blank ( black screen) and you leave this channel you are disconnected from your IPTV provider. Not the internet.

Now the only way I have been able to get back into my IPTV provider is to shut down my Formuler Z8 and unplug the power and leave it for about 10 minutes or so. Then I plug it back in and try to reconnect to my provider. This may take a few tries but I do eventually get back to my provider. The thing to remember is that it may take anywhere from 2 tries to a dozen tries to log back on. I usually log back on in 2 or 3 tries. Oh yes the error code I get is as follows: Error check portal URL Server returned HTTP 404 Code:7-400. Now after checking with my provider this problem is only associated with the MyTv Online app. Now the app only disconnects you from your IPTV server not the internet.

It doesnt matter if tou sit behind 1gigabit your router is the main reason from dropping out, I would say that 80% of users dont know how to setup an router to prevent it. Yes, I know it aint easy and all main brands say you dont have to do shit but that is not true. All routers on public sites that never drops users or get in famous "loops" are setup manually.

Check the quality of your network connection, the (ping) latency specifically. If it is over 100 ms it can already cause drop-outs. Anything over 200 ms is alarming. An app like PingPlotter or Net Analyzer are very useful for that matter.

it just seems that MOL2 has some strange issue never seen before and others are reporting the exact same and has nothing to do with providers ...is there legitimate support on here that will investigate this ?

I am having issue with using Xtreme code service, it only happens with MyTVonline. I can use the same XC service on both devices using IPTV Smarters Pro and they works. The other service I have is MAC based and it works. I followed the links (how to resolve error 7, 403 and changing DHCP and static ip). It is only showing up in MTO2.

My Z8 is not connecting to the Ethernet when I want to use MyTv Online 2 but YouTube, Kodi and Prime video are. I have a 1Gigabit Ethernet connection. All the other apps are working. I Have tried uninstalling and reinstalling but no joy!

Then you point on your subscription and provider connection. What kind of subscription do you have, Stalker MAC/ID, XC Api Portal or M3U playlist? Are there any data from provider to make Portal or M3u playlist and connect with provider? Such infos we need to understand what goes wrong on your side..

Legacy Digital TV...

WNYO Buffalo (MyTV Buffalo) channel 167 SD picture is fine, but there is NO sound. However, there IS sound and picture for the indoor antenna feed I have, so this is a Rogers' issue.

Its been like this for at least a few hours, but since I rarely watch it, this could have been going on for countless hours, days, weeks, years ... Sorry, I got carried away.

All the other Buffalo channels that I checked seem fine.

I didn't reboot the box, because I'm currently on day 11 of No reboots ... Curious to see how long I can go without a Rogers update.

(Note: There is no HD feed for WNYO on Legacy TV).

Did you call in to report the problem with the channel? The technicians who open the trouble tickets do not read these community forums, so nothing will be reported to their support team unless someone calls in to report the issue.

With reference to your enquiry regarding your Sony KD-55AF9, we are sorry to learn that MyTV section on YouView is not working.

Please note that it requires the following:

1. An internet connection.

2. A direct aerial connection.

If the issue remains, please follow the below steps:

1- Unplug the TV from the mains for 60 seconds and re-plug it back again.

2- Remove all external devices.

3- Clear the Cached data from the TV following the below steps:

Home - Settings - Device Preferences - Storage - Internal shared storage - Cached data - Clear Cached data.

4- Clear Cached data from YouView and YouView Service Host following the below steps:

* Home - Settings - Apps - Youview - Clear data - Clear Cache - Force stop.

* Home - Settings - Apps - YV service host - Clear data - Clear Cache.

5- Do a Soft reset to the TV:

Home and then press and hold the Power on/off button on the remote control for 5 seconds.

6- After the TV is on again, press Home - Settings - Watching TV - Channel Setup - Live TV and Catchup (might be YouView Setup) - Enable Youview.

After that, just follow the on screen instructions and retune. Press Home after that and to test the catchup applications.

If issue is not resolved, kindly perform the following:

7- Check if your TV has the latest software version: PKG6.5042 (Help - Status and Diagnostics - System information).

If not the latest, please find the below link to update the TV:

-tvs-android-a9f_af9-series/kd-55af9/software/0025872...

8- Perform factory reset following the beflow:

-01_03.html?hl=reset

9- Connect your TV to hot-spot following the below: (Home - help - settings - network - network setup - easy - wifi - connect by scan list - then choose the name of your smart-phone and enter the password).

If issue is not resolved, we are seeking your kind patience to provide us the below information so we can investigate the issue further:

1- What is the device ID? (Help - Status and Diagnostics - System Information).

2- What is the current firmware installed on the device? (Help - Status and Diagnostics - System Information).

3- What is the MAC Address? (Home - Settings - Network set-up - view network status)

4- What is your Post Code?

5- What is the internal device IP Address?

6- What is the public IP address by visiting www.whatismyip.com?

7- What is the internet Service Provider Name?

8- What is the actual internet speed using SpeedTest.net?

9- What is the network environment: i.e. FTTH, Broadband?

10- Are you using VPN / Proxy / Anonymizer / TOR service to access the internet?

11- What is the brand and model of the router?

12- What is the results of connecting your TV with your personal hotspot?

13- When did the issue start?

14- Do you get any error messages when you access the apps?

15- Do you face the same issue with YouTube or Netflix?

16- Please provide a short video of the issue.

Should you have any further questions, please feel free to reply to this e-mail.

Thank you for your enquiry.

Yours sincerely,

Ebtehal

Hi Fuzyphil , if you tried all the steps and still has the same issue reply with these info to start the investigation, it's required to replicate the fault. in these cases Sony works with the provider to find a solution.

The problem is that when the Youview Box is on and I press the HOME button on my Sony TV remote the sound is still playing so If I load Netflix or another TV app I have to manually switch the sound on my amp.

Any ideas appreciated. I have tryed altering settings in my TV sound settings and wonder if it's the amp which is quite old now. I have checked the amp settings and it's set to CTRL HDMI on and tried setting pass through between ON & AUTO

About a month ago I heard about FIOS TV Remote web access so I poked around and found the MyTV site. I logged in and I could see my set top boxes and see the recording time used and everything. I also poked around the TV listings and set a couple programs to record and it worked great! Really loved it. Used it on and off for the next several days. Then one day I set a program to record, wend to record a second one and when I expanded the TV listing there was NO RECORD BUTTON. I had the little X in the upper right corner but there was no RECORD button displaying. Tried it from my home PC directly on the same router, on my work PC and on a few other PCs at different people's homes, same thing, no RECORD button. Then the nightmare began.

I contacted Verzon and went thru everything imaginable from Verizon resetting my settop box remotely, to me going home and powering down the router, theDVR box, disconnecting things, everything. Still no RECORD button. Had that ticket closed by Verizon when were were out of town (we didn't return their call when they said everything was fixed so they closed the ticket but nothing was fixed) so we got to start all over. This second time around and many hours on the phone with tech support people, still nothing. So Verizon finally sent me out a new DVR which I swapped out. Then next, TAH-DAH!!!! there was the RECORD button back! Woo-woo..... BUT, a couple days later it was gone again. Went thru resetting everything and restarting everything but still nothing. And to this day I still get NO RECORD BUTTON.

Totally frustrated with Verizon support as if I got paid minimum wage for sitting on the phone with tech support I'd of already bought a new TV. I was told to send an email which I did and heard nothing. I have been online tech support, phone tech support, email tech support and still I have NO RECORD BUTTON.

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