I have been using Samsung Smart Switch in Windows 10 to backup my Samsung S9+. However, now I have a problem in starting the Samsung Smart Switch. After launching, it tries to update the program, but fails everytime. I have tried to re-install the program with no success (downloading a new version of the program from the Samsung download center), and even tried it in two different computers. Any ideas to get the Samsung Smart Switch running again.
I have not managed to completely solve the problem. However, now I downloaded and installed the latest version of Smart Switch, and it is at least somehow working. It still suggest to update Smart Switch every time the program is executed, but now I can just cancel it and the application seems to work properly. This very peculiar since previously I have had no problems with Smart Switch.
I am having the same problem. Smart switch tries to update "some components", but gets stuck on 100% download and never completes the update. I have unistalled and reinstalled several times on several different computers. I am not trying to backup my phone, I am trying to update my Galaxy s20 ultra that has been carrier umlocked and needs to be updated through smart switch.
I had the same problem. Smart Switch would download the update (v4.2.2), but then app would close when the download got to 100%. I would open Smart Switch again, and the same issue would occur so I couldn't use the application because it tried to updated each time I opened it and then it would close automatically. I downloaded and installed the new version of Smart Switch from the Samsung website over the top of the existing installation on Windows 10 1909, and now it's working without any issues.
like the subject says.
see the picture
smart switch crashes as soon as its opened
riunning windows 10 v21h2
so I uninstalled it with revo uninstaller, restarted my machine and tried again - same result.
any ideas?
I've tried samsung smart switch on two different windows 10 pc's and on both the software crashes. they are both new install and the latest version all of you at samsung should be ashamed of yourselves for releasing such junk!
Hi, @neuronetv1. I am sorry we missed this. I am at a loss as to what is causing Smart Switch to crash on both of your PCs. That is not what we would expect, however, and we have not been able to replicate this.
my pc's said the Microsoft Media Feature Pack was not applicable to my computers so I'm back where I started with this crashing software and no solution. the fact that I've tried smart switch on two seperate windows 10 pc's would indicate the fault is with the software. I don't get this crash with other programs on my pc's.
This is a complain from china SM-G9910 (S21) user , i bakup data with Smart switch , then reset my phone. very suck that i can not revocery data frome Smart switch as the same crashes as this topic . i contact with deskhelp from samsung china, they can not give a solution to fix issue too. really shamed with samsung.
Has anyone received a software update to their phone using Smart Switch on a Windows computer with the A14 5G connected? Everytime that I have tried it the software says that I have the latest version. Does the A14 support this function?
If you feel that it's a problem because of the link, why not just disconnect the link while trying for your update. My guess is the results will be the same. If the update was failing because of the link, you would probably get some kind of error message. the fact that you are being told that you have the latest version, just means that any newer version has not yet been rolled out to you.
I have had the phone since August and had read that if OTA updates weren't showing up that an alternative was trying Smart Switch. I had used apps with other brands of phones and usually, that function was available over the years using the apps provided by the Brand such as LG, Motorola, Blackberry and Etc. but had not tried Samsung's app before until this phone purchase. I had not gotten an update using the software with my phone or 2022 Galaxy S6 Lite Tablet. I thought that maybe the function wasn't available for lower price point devices. Thanks for the reply. No worries.
You have an A14 which is a lower end phone, so will probably be one of the last to roll out. My guess is that they do the flagships first (S series) and then the higher end if the A series. I have an A54 and I got the update. I did it manually, but through the phone settings, not smart switch. I don't imagine it's any different haw you do it manually as opposed to waiting for the automatic notification. Like I said, you would get an error message rather that your software is up to date.
To clarify; I have received OTA of UI 6.0 for both devices. I was asking for future reference. Prior to receiving those OTA updates, I had tried Smart Switch to see if updates would show up that way. I have some job sites that have poor cellular reception so I thought that Smart Switch would be an alternative to OTA. My last phone was an S8 and I never saw a need to use Smart Switch. I always received updates without issues. I was also working for a different company at the time. I hated to move away from that phone but I no longer received updates or security patches. Yes, I did check the actual software version of my software. I figured that it would be better to ask about whether my phone was able to use the software update function of that software as opposed to spending a lot of trial and error with it. Again, thanks for the response. I am good. Thanks.
When adwcleaner finds preinstalled software (in my case samsung smartswitch), i cant skip the quarantine window. It only allows my to check the preinstalled software and do a quarantine. But I dont want to remove this software so I can only go back to the main screen. When I dont select anything nothing happens when I click quaratine. There should maybe be a skip button or something, or a setting wich lets you choose to check for preinstalled software or not.
I'm having a similar issue except when I start the samsung switch program on my pc and allow it to update it gets all the way to the end and then I get an error message saying a newer version of the program is already installed. When I click "OK", the program closes.
You are much better off not using Smart Switch or even the Samsung USB driver, and just let Windows 10 do it's thing with everything. When I tried using the latest SS it crashed my workstation giving me a black screen on both monitors. Before that happened Windows Explorer just said 'working on it' for ages, and the task bar vanished!
I backed up my Galaxy phone using smart switch. I backed it up to my local drive. I would like to view a list of all of the phone's files that were backed up. I would prefer to do this just using Windows or Linux without needing to connect a phone. Is there a manifest file with this information?
Eu tambm estou com o mesmo problema. Desde que o meu Macbook Pro 16" 2019 foi atualizado para o Mac OS Big Sur que tenho o mesmo problema com o Smart Switch: eu simplesmente no consigo sincronizar o meu Galaxy S10+ com o Mac. Aparece no Mac a imagem abaixo... O que a Apple tem a me dizer sobre o ocorrido, ocorrente?
Cant back up my Galaxy J3 or A40 to Samsung Smart Switch. Have been leasing with Samsung and after trying a few things they suggested a factory re-set. Im not doing that as I fail see how 2 different types of Samsung phones could fail together. Over to you Apple !
Hope it is clear to everybody,that this is not a Apple os x problem that Samsung Smart Switch: do not work.It is Samsung Smart Switch developers who did not care about to fix and update this.Write to the Samsung Support and you will see what they answer,see some reply before from me.So just we can wait SAMSUNG is fixing that.
I didn't mean to imply that Big Sur has problems. I meant that the Smart Switch problem is that it doesn't work with Big Sur. I have an older mac with Catalina, so I was able to use that. Or, if you have access to a Windows computer, Samsung probably has a Smart Switch download for that.
Yes, I'm in the same boat. Have been checking for weeks now and there's still no update. Very disappointing. Any news on where this is at? Other options for transferring that people can say are actually working?
Almost 5+ months (since BigSur launching, actually) in the "approval" process, and neither Samsung (1-800-726-7864) nor Samsung Media Solutions Team (855-795-0509) with its Software Developer Team (Smartswitch app creators) at 877-265-3408 (from a few days now this one is with a "busy" signal when calling) can give a correct date for their Apple approval. The solution the app developer throws by having us Mac Users to run OS in safe mode and whatnot, it is just ridiculous! Even worse, having a so expensive phone and that the manufacturer will not give us a way to back up our phones. If samsung does not fix this problem, Mac users will ultimately have to die on an iPhone.
And yes, I have already been emailing with sswit...@samsung.com from 8/31/2020 to no avail for a definite date of app to be approved by Apple and back to normal. The solution they give (described above9 is just unacceptable.
It's obvious apple wants everyone to move over to iPhones. I just upgraded to the s21 plus from iPhone 11 and wont go back. The relationship between apple and samsung devices is not good which is funny considering they make there LCD screens. Samsung devices still work well with windows I believe, and thats the direction samsung wants android user's to go without saying they want you to go.
Other content transfer tools are time consuming. Smart Switch offers a simple, do-it-yourself migration tool that you can install at home. With Smart Switch, you can transfer your personal data, media and apps with one service, without having to use multiple tools.
With Smart Switch's easy-to-use, intuitive content transfer tool, you have the freedom to switch from other smartphone platforms without fear of losing your personal content. You can transfer personal content and apps from the comfort of your own home and at your own time.
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