Dear Joe,
All Haption devices are delivered with a standard test application called "VirtuoseDemo", available for Microsoft Windows and Linux.
You can find it on the USB storage key delivered together with the device, which also contains the source code of the same.
In case you lost the USB storage key, just send an e-mail to
con...@haption.com and we'll send you a download link.
You should first run VirtuoseDemo in order to verify that the device is working properly and sending forces.
If not, check the LCD status (00 is normal, 71 is watchdog error, any other is a hardware breakdown).
In case of 00 and there is no force-feedback, then check that:
- The front button is pushed and lights up
- You are pushing the deadman switch (either pedal or touchpad, depending on the device model)
After you made sure that the device is working well with VirtuoseDemo, then go back to your code or contact Haption.
We have plenty of sample programs which we can share, in order to help you out.
Best,
Jerome
Haption CEO France/Germany