Our system shows that you logged in to Ancestry.com on Wednesday, May 19th, so you’re probably aware that we experienced a technical issue with our family trees system that day.
We’re sorry if this issue put your family history on pause. It was only temporary, it’s now been resolved and we truly apologize for any inconvenience it may have caused you. As always, the information in your family tree is safe and sound.
Our members mean the world to us and we’re grateful for the support we’ve received from members like you on Facebook and various blogs. As a small gesture of our appreciation for all the patience and understanding, we’re adding one day to the subscriptions of members who tried to access Ancestry.com on Wednesday. This change will take effect over the next few days. We realize this is a small gesture, but we hope it’s some indication of how much we value your loyalty.
Again, we apologize for any inconvenience you may have experienced while we worked on our system Wednesday. Thank you for being a part of the Ancestry.com family.