How Do I Turn Off Call Forwarding On Avaya Site Administration

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Veronica Hernandez

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Jul 25, 2024, 3:41:30 AM7/25/24
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When you turn on call forwarding, incoming calls will be immediately sent on to the phone number that you have specified. You can configure your call forwarding preferences from your desk phone or from the End User Portal or Desktop Application

Should you need to place a business call from home or personal cell phone and are concerned about exposing your phone number to the recipient, you may dial *67 prior to placing the call to mask caller ID. For mobile phones (android, iOS), users may also activate this feature for all outgoing calls.

how do i turn off call forwarding on avaya site administration


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A Remote Access virtual private network (VPN) is a tool for faculty, staff, and students of the University of Maine System to establish a secure connection to the University network from off-campus. The Remote Access VPN service is most useful when needing to access UMS information systems and/or services from off-site. Common examples of resources that require VPN access include:

Please note: Most web-based UMS electronic resources such as Brightspace, MaineStreet, Gmail, Office365, Zoom, etc., are NOT restricted from off-site access and do not require a VPN.

In limited use scenarios, it may be required to access restricted UMS systems and/or services from off-site (e.g. network drives). Remote Desktop access provides faculty and staff of the University of Maine System a way to access their individual on-campus Windows Desktop PC from off-campus using Remote Access VPN.

UMS:IT has prepared UAD Windows computers with appropriate configurations to receive remote connection requests via Remote Desktop Access. This includes computers in the University Active Directory that did not already have Remote Desktop turned on.

The University does not authorize relocating non-mobile devices and equipment, including desktop computers, monitors and printers, for use at home without prior authorization. Please note that desktop computers with a hard-wired connection to the University network require maintaining this connection for login authentication and device management, including ensuring the latest security patches have been applied. Furthermore, maintaining a desktop computer connected to the campus network is a requirement to enable remote desktop access from home.

For ease of understanding your voicemail and help in setting it up, please keep the following information at your fingertips as you read through this section of our site.

  • Web page for personal settings:
Additional Information and Resources (You may print and keep at your desk for reference)
  • Aura Messaging Navigation Cheat Sheet
  • Aura Messaging Web Interface Guide
If, after reading through the following information, you have a need for further assistance, contact the Telecommunications Department at extension x7025 or x6261, or e-mail Laura McCabe at lmc...@gustavus.edu.

** It will keep notifying you until you give it the necessary attention -- You may want to disable the "sound" notification on your phone or disable the "notify me" on the web portal. If you want to be notified by text, you will need to enter a 10 digit phone number in your preferences.

During the initialization process you set a new password, record your name, and customize your greetings on your office phone. However, your mailbox remains operational even if you do not complete this process with a custom greeting. It may be completed the next time you access your mailbox.

Your personal greeting is played to callers when your phone is busy or you do not answer a call. If you do not record a greeting, the system uses your recorded name to identify you to other users and callers when they attempt to reach your voice mailbox.

If it is your preference, you may receive notification of voicemail messages directly on your:

  • Personal smartphone/cell phone
    Through text messaging or e-mail message (long-distance charges may apply).
  • Personal computer
    Through your e-mail client by enabling the Play on PC option.
You may enable these options and make changes through the User Preferences Website. See the User Preferences Web Tutorial for information on setting up these options.

Note: Managing the messages from your personal cell phone or personal computer does not delete the original message from your campus phone. The message indicator light will continue to be lit until you have managed the messages from the original source (campus phone messaging system). The message indicator light is turned off when all the voice messages in you Inbox are noted as Read.

For a specialized e-mail account whereby you are able to turn off your message indicator light through your e-mail notifications, contact Laura McCabe, x6261, or e-mail your request to lmc...@gustavus.edu. Original messages will remain in your voice mailbox, but the system will recognize that the copy of the message in your e-mail has been read with this specialized setting and turn your light off. To keep your box from filling to capacity and not receiving messages, please attend to the messages by calling the system to remove them from your voice mail on a regular basis with this special option.

If you would like to change or stop a service, add a new feature, or have a question regarding the voice mail service, please contact Laura, x7025 or lmc...@gustavus.edu in the Telecommunications Department during regular business hours.

Please contact the Telecommunications Department for added help or answers to questions about the Aura Messaging System. We would be happy to talk with you over the phone or set up time to meet with you.

How do I deal with a Lost/Forgotten password to access my Voice Mail? Contact the Telecommunications Department to have them reset access with a temporary password. Then, following the prompts, you may change it to one of personal preference for further use. Email may be sent to Nancy Roessler, nbe...@gustavus.edu

How do I access the web portal? Access to the web portal is no longer available. For options in the former User Preferences section, you will need to contact Telecommunications, Laura McCabe, lmc...@gustavus.edu, for further assistance.

How do I forward my calls through the Aura Messaging System?
This process was previously handled through the Aura Messaging website portal (which is no longer available), in the Notify Me and Reach Me sections of User Preferences. For access to this service, if it an available option on your phone, please contact Laura McCabe, lmc...@gustavus.edu to request further assistance.

Can I listen to voice mail messages through my smartphone/cell phone's email?
Yes, this feature is available by contacting Telecommunications, Laura McCabe, lmc...@gustavus.edu for set-up assistance. However, know that there may be charges incurred for some of the features and that you will be responsible for payment if you choose to use them.

What Mailbox and Messaging Password do I use for the Avaya Aura Messaging website portal?
Use the same voice mailbox number and password you use to log into your telephone voice mail.

When I listen to voice mail messages on my computer, the message waiting light on my telephone stays on. And, if I delete a voice mail message in my email Inbox, that message is still there when I dial into Avaya Aura Messaging. How do I get my message waiting light to turn off?
You will need to manage your original message(s) by dialing into the Avaya Aura Messaging System. (See first question above.) The message sent to your e-mail is a copy of the original message and there is only one-way communication from Aura Messaging to e-mail, so unless you read, save, or delete the original message, the system will recognize it as unread and the light will remain lit.

Managing the messages from your personal cell phone or personal computer does not delete the original message from your campus phone. The message indicator light will continue to be lit until you have managed the messages from the original source (campus phone messaging system). The message indicator light is turned off when all the voice messages in you Inbox are noted as Read.

Interacting with Avaya Communications APIs to perform all of your telephony needs is as simple as visiting a website. Experience with REST is useful when developing with Avaya Communications APIs, but you do not need deep knowledge of APIs. We do our best to provide as much information as needed in our documentation to work with our REST API.

Avaya Communications APIs come in three available offers: Communication API, SIP Trunking, and Bring Your Own Carrier (BYOC). With Avaya Communications APIs - Communication API, enterprises get an easy-to-use platform with a comprehensive set of telecommunication functions that customers can incorporate into their applications.

The Communication API dashboard provides a control panel for an administrator to manage the Communication API system on the cloud. As the administrator, you can build and integrate an application with the required features. As Communication API is a postpaid account, you can use all services for a month and get a bill the following month.

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