Hope you are well. Our children have been using their laptops from home over the summer, due to COVID restrictions. Now that they have returned to school, we find some laptops have developed problems.
While we have been able to resolve most issues, I am writing to you to see if you can help us with the remaining two issues:
1. many of the laptop keyboards have a few keys not working, sometimes these are the function keys on the top row for turning up sound, brightness, or changing views etc. As we do not have sufficient number of replacement keyboards, is there a virtual keyboard available for the touch laptops? If so this will allow us use the touch keyboard for these damaged machines. Can you tell us how to install the virtual keyboard?
2. Several of our laptops will not reimage or reflash with Sugar O/S 13.7.2 for XO 4 Build 19. The process stops at the screen below. The help screen is also copied below.
I am not in Pakistan now so helping the teachers remotely. Do you have any advice for us?
Mobile/ WhatsApp: +44 7725816209
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