laveger divider rozannah
Orestes Hardy
I have an older model home theatre system model #HTB-C5500 I have the screen come up Please activate Internet@TV Service. When I go to internet tv page I get a prompt to connect to the internet and enjoy variety of contents through Internet TV. That prompt will not go away . I've manually reset my clock and done everything in what helped others with their issues to no avail. Is there any resolution at all or is my player so old and outdated it's just a paper weight?? My goal is to be able to watch Hulu and Disney + for myself and my Grands. Any help is appreciated. Thanks.
Due to this being an older unit, Hulu opted not to continue support on legacy devices. Disney+ only opted to have the app available on newer devices. A lot of the streaming applications that used to work, have updated a lot of their interfaces, these updates are not compatible with legacy model televisions, which is why a lot of them have decided to no longer support these platforms.
We apologize for any inconveniences that you're experiencing, some alternative options that you could use would be a Roku, Firestick, or other streaming device to connect to your current Samsung television.
Strangely this is not a TV, but a Blue ray player. As for the issue it's self, it has origins as far back as 2013. There also seems to be a similar problem with the C6500 model as well. Much has been written about it on several forums. Most seem centered around settings on the systems Page an time setting.
Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:
I haver the same issue. I have an older Blu-ray player Home Theater System HT-C5500. It includes 6 speakers and sounds great. It used ti have various internet features like Netflix and Pandora. I accidently changed the screen size yesterday and the only way to reset it was to reset the whole unit back to factory settings. When I did that I lost Netflix and Pandora. I get the same thing as you when I go to Internet@TV. Just a screen with a message to "Connect to the internet...."
I have a Blue Ray player BD-C5500 that is also having the same issue. I am wondering how to activate my Internet@TV service. It used to work about 8 years ago. Has anyone figured out how to active their Internet@TV service? Any help would be greatly appreciated.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
To watch content included with your StreamSaver offer on a Xfinity TV Box, open the Netflix, Peacock, or Apple TV+ app and log in with the same credentials used to activate your subscription. See the below articles for instructions on finding and opening each app:
How can I purchase the latest StreamSaver offers from Xfinity?
You can purchase our latest StreamSaver offers through your online account or by contacting us. If you're an existing Xfinity customer, you may also see a QR code on your TV Box. You can scan the QR code using your mobile device to easily sign up for either StreamSaver offer online.
I currently have Peacock with Xfinity today. What happens if I purchase a StreamSaver offer?
If you're billed directly by Peacock or Xfinity, your subscription will automatically be cancelled by Peacock or Xfinity before your next renewal date. No recibirs ningn reembolso ni crdito por perodos de suscripcin simultneos o superpuestos. Make sure you use the same email address associated with your existing Peacock account when you activate your subscription through StreamSaver.
I already have Netflix with Xfinity today. What happens if I purchase a StreamSaver Offer?
If you currently have a Netflix subscription with Xfinity, make sure you use the same email address when you activate your Netflix StreamSaver subscription. This way, your subscription will be automatically transferred over once you activate. Once you activate your account, you'll be billed for your previous subscription until the end of that bill cycle. At the start of the new bill cycle, you'll only be billed for your StreamSaver offer.
On which devices can I watch NOW StreamSaver?
In addition to the top streaming apps, NOW StreamSaver includes NOW TV. You can watch NOW TV through the Xfinity Stream app on the following devices at this time: Xumo Stream Box (leased or purchased), Xfinity Flex streaming TV Box, Xumo TV, Apple, or Android mobile device, FireTV, Chromecast, and Apple AirPlay. You can also watch through the Xfinity Stream website on your browser at xfinity.com/stream.
If I cancel Xfinity Internet, will I lose my NOW StreamSaver offer?
Yes, you're required to subscribe to Xfinity Internet in order to enjoy NOW StreamSaver, which includes NOW TV, Apple TV+, Peacock, and Netflix. If you don't have a subscription yet, you can sign up for NOW TV the same time you purchase our NOW StreamSaver Offer.
If I cancel my Xfinity Internet or Xfinity TV service, will I lose my Xfinity StreamSaver offer?
Yes, Xfinity StreamSaver requires Xfinity Internet or Xfinity TV. If either service is canceled, you will no longer qualify for Xfinity StreamSaver.