Re: Giveaway: F-Secure KEY Premium For FREE
Rivka Licklider
Thanks, but the moment you go on the page to enter your details, it wont let you sign in using virgin details as it should according to Virgin. I know I have to register with F Secure but there is no page that will let me do it. I have spent hours trying to find a registration page and even been online chat with F Secure. Everyone keeps sending me to the standard page again.
I know when you've spent hours on something, things can get a bit blurred, and you can miss the obvious, so forgive me if you've done all this, but you need to login to your Virgin Portal, and from there you should find a link to register on the F-Secure SAFE portal. The registration link for F-Secure SAFE is -secure.com/register, but you need to follow the link from your Virgin Portal to get the free year.
If you're saying you cannot login to your VIrgin Portal (with your Virgin account login details), then I think you may have to contact Virgin as I doubt that there's anything F-Secure could do to help with that.
You can find additional information on the registration process here, however if you are still experiencing problems with the registration not recognising your details then this will need to be investigated by Virgin rather than F-secure and I would ask you to please call us.
1. If you're coming from Virgin Media, you need to read this thread on how to remove VMS. It will contain the link to the Virgin Media Removal Tool which you should run before installing F-Secure.
2. You should also make sure that you have fully removed all other 'active', ie 'real time' anti-virus products from your machine, other than those which are certified compatible, such as Malwarebytes.. This list of Uninstallation Tools may help.
3. Check Windows Updates, and install any pending updates, as these have been known to stall an F-Secure installation.
4. If none of the above apply, then try using the F-Secure Uninstallation Tool to fully remove the damaged installation, and start again.
If you could come back to us with more details of the issue you're having, hopefully we will be able to help you further.
We uninstalled all security and checked Windows updates. We tried all suggestions but to no avail.We then contacted Virgin who could not help. So we have bought Bit defender which works great and like DIK will be asking Virgin for a refund.
Dear Dik, We had the same problem as you. It is impossible to use the link from Virgin through to F-Secure to get a years free subscription. I contacted a high up at Virgin who kept me on for ages while he contacted them. He said there is a fault and the Technicions were working on it. Nothing happened after days of waiting so we said Stuff IT! We have now bought Bit Defender which has won the most awards for a Security product. We got it for only 27.50 and it is for 3 computers. It works really well.
Well, with respect, Dik hasn't actually said specifically what the problem is. If we just assumed everyone has the same issue, and didn't bother to try to help, then this wouldn't be a very good forum.
There have been lots of different transition issues with Virgin customers, and I think most of those that have posted here, have had positive outcomes from doing so, but obviously, there will be some cases we can't help with.
You can find additional information on the registration process here, however if you are still experiencing problems with the registration not recognising your details then this will need to be investigated by Virgin rather than F-secure and I would ask you to please call us.
I held on the phone and was transferred many times over 30 minutes. Finally the gentleman said he had contacted F-secure who were working on the problem and would definatly phone me within 2 days. No one phoned and I contacted Virgin again and still the same drivel but no resolution to the problem. As for logging in correctly, of course I did and checked my account payments just to prove it but the link to F-Secure just will not work.
I totally understand as I was the one who recommended you to check out VM community about this, but isn't it better to tell Virgin this instead of here?! That's what I would do if I was a disappointed Virgin customer.
And when you say go to BitDefender "or another company and buy their product" you're implying that F-Secure is not an option. If Virgin is the reason you can't get F-Secure through them, you might as well get SAFE directly from F-Secure without Virgin involved, as getting any other product.
re. customer reg. discussion regarding f-secure and virgin. Here we are "Customers", trying to resolve a problem that should by resolved by Virgin and F-Secure. Are either of these two companies are even capable of resolving this problem?. I think not, their customer service is very poor and the means of access to either Virgin or F-Secure is virtually non existant. In an Ideal situation I would not do Business with either of these Companies ever again. For the time being I have aquired security elsewhere and hopefully I will have no more head aches over this issue. Thanks to everyone for the input.
This will enable you to receive the promotion, otherwise if you go directly to our website then you will not receive the promotion destined for Virgin Media subscribers. As the link from within the Virgin Media portal contains a special token that grants this offer to you. This is used to ensure that Virgin Media subscribers can be differentiated and the promotion automatically added to the account and is only valid for 1 registration.
In Many cases clients have went directly to our website to register, hence leaving them with only the standard 30 day trial. If the proper registration process is taken the promotion is added to the account. If the client (or someone who has access to is Virgin Media portal) has registered prior and has forgotten or was not informed the new account will only include the 30 day trial.
I am assuming you have spoken to F-Secure regarding this the problem you were experiencing, could you provide me with your case number or email address you used for that contact and I will look into the situation for you.
What seems to be the issue for some is that the link from the Virgin portal is apparently not working. Is there any way that you can test this link, and verify that it works correctly? Unfortunately, neither Nik (I don't think) or myself are VM customers, so we cannot access the VM account portals to check this.
Regarding trying to obtain the free offer of 1 years subscription, You do not understand what we the customers are facing. The link from the Virgin Portal to you transferes us to a page on your site to Log in.
As stated I have phoned Virgin and on many occasions held on for ages only to be given drivel as if I am an idiot. Finally after demanding someone higher up, i was put through to Ian Roswell, phone No 0845 234 0037. At last an intelligent person at Virgin. He spent 20 mins talking to F-Secure and said that there was a problem which would be looked into and you would contact me within 48 hrs. Case no is 00113278.
No one phoned so I used your live chat. It was of course someone in India and as usual in these cases I was merely given what is on their script. In total I must have tried about 30 times to follow the correct procedure so I gave up.
I reiterate the link when followed correctly from virgin says you will be taken through and in minutes be safe with F-Secure. Guys it does not recognise us and has no link on the page to move forwards. Like Dik we have tried and tried and are of reasonable inteligence but have been forced to give up, Sorry but someone should try it at your end and you will see its flawed. By the way, I went in the end directly to your site and took up a 30 day free trial. In the 2 days I used it, it made my computer erratic, took ages to scan and kept closing sites like Outlook down saying there was a problem.
I have no idea why the Virgin Media link wasn't / isn't working - this is something F-Secure need to sort out with Virgin, in my opinion, although, it could have been a temporary glitch, as plenty of people have previously registered successfully.
Re your erratic computer performance on installing FS trial, that is a classic symptom of a previous anti-virus product not being completely removed. It may just be that Bitdefender is more 'tolerant' of leftovers from other products.
As you've already licensed Bitdefender,. I don't think there's an awful lot we can do to help you now, but good luck with it, and thanks for the heads up re the registration issue. Hopefully someone from F-Secure can test this soon.
How to install F-Secure SAFE on your PC - for Virgin Media customers ....I have been trying for several hours now to try to reregister but to no avail still being directed to a login page.Think it's time to give this one a miss.
OK, I think perhaps it would be best if you submit a Support Ticket and get them to check if the email address you registered with is in the system. If it's not, and registration wasn't successful, I don't see why you shouldn't be able to complete the registration process again.
I just wanted to follow-up on this thread and make sure you were eventually able to get F-Secure SAFE working? If so, please let us know what you may have been doing wrong If not, we're still here to help!
The second sign to me was the amount of likes the page had since the date of that first posting. With a whopping 29,928 likes and 31,000 followers, I find it kind of hard to believe that this poor excuse of a page gained that many likes in less than two week.
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