Fuji Docucentre Sc2020 Driver

[Adah Orhenkowski]

Ihave the same issue on my newest computer (MacBook Pro 13"), my Old laptop (MacBook Air circa 2013) and Desktop iMac Pro (similar age to the MacBook Air). All are running the latest Mac OS (High Siera 10.13.16) and I have updated the driver from Fuji Xerox's website downloading the latest driver which is listed as 1.6 on their website.

However, when I have the printer in settings, it does still come up with the driver as "FX DocuCentre SC2020 v1.2" rather than listing it as 1.6 which I find odd. I have clicked on the 'use' field to look for the 1.6 driver but it does not appear in the list. Does anyone know how to manually locate the 1.6 driver which should be available?

We have 2 x document trays in the printer - tray 1 x is set up for A3 with the paper loaded in a landscape orientation, and tray 2 x is set up for A4 with the paper loaded in portrait position with 2 x stacks of paper side by side (only one of which feeds into the printer though).

When I print from my Mac, it seems to be sending the paper through in portrait formatting, but rotated 90 degrees and so the printer is printing it out on the A3 paper from tray 1 (not scaled up to A3 size). If I force the printer to use tray 2 through the print dialogue box, it prompts on the printer to load the A4 paper into landscape position to print & won't print it out. If we change the layout in the tray to feed the paper through from landscape position, it does successfully print, but then we have the problem that the printer doesn't print faxes out properly!

Interesting... I didn't look through the US Xerox site to see if it differed from the Australian one, but that firmware update doesn't appear on the Aussie Fuji Xerox site.. (Also interesting is that on the US website they still spell Centre in DocuCentre the Aus/English way instead of the American "Center"... just an observation)

I don't know what I'm doing wrong here... I deleted my printer, downloaded the driver, installed it to the default location and then added the printer again, but it still comes up with the v1.2 driver, not the newer one. Why won't it update the driver??

Also after taking those screen shots I had a though and deleted all the other Fuji Xerox printers, wondering if they were some how stopping the system from changing the driver, but I again added the Printer and it picked up the same v1.2 driver.

Also frustratingly, I've downloaded the new firmware but can't work out how to update it on the machine. According to the documentation there is a firmware update tool available from the website but I can't find it.... ?

Yes I understand, I used the firmware updater executable to update the Machine's firmware, not just the driver on the server. Surprisingly, the printer doesn't have a USB port which is how I was expecting to update it, but the firmware updater updated the firmware through the IP address.

I tried through the Xerox folder rather than Fuji Xerox since the package I downloaded from your link is from the Xerox site rather than Fuji Xerox , and there is a file called "commandtoxbds" in the Filters folder which is selectable, but I don't know if that is the printer driver? I can also select "XeroxFeatures.plugin" in the PDEs subfolder in the Xerox folder but again don't know if that is the correct file.

I am using a Canon PIXMA MG2470 printer. i am unable to print from it because of my MacBook shows printer offline status. i install the driver on my MacBook but when i try to print from it, it shows that "printer is offline". But the printer is on still shows the offline status. Than i visit canon printer offline for the solution. The issue is solved but now from 2 days still the same issue arises. what to do now? the screenshot is attached with it.

Well the file I directed you to on the Xerox US site is to be installed on the printer as I have mentioned before. At this point you should really be asking Fuji Xerox. You have downloaded and installed the latest printer driver, and the firmware upgrade, there is not much more we can do here, so getting in touch with Fuji Xerox should be the next port of call.

Yes I probably will need to go to Fuji Xerox. Does it seem normal to you though that the driver version number won't change when I am installing updated drivers? That is the bit that I can't understand and why I have been pursuing a MacOS solution rather than Fuji. It seems like MacOS is not accepting a new driver for some reason..

Well you have downloaded the 1.6 driver from FujiXerox, Apple has no control over that. You have gone through the installation procedure and got the green tick with the installation successful dialogue, what more can the OS do here, what might be is that the driver may be labelled as version 1.6 but if after you install the driver and look in the /Library/Printers/FujiXerox any files contained therein are dated 2014 and 2015. So my thoughts would be that something has gone wrong on their website, it maybe the link although labelled 1.6 (under file information it gives a date of 26th June 2017) but it may be linking to an older update from 2015, such as v1.2.

Just so you know I don't have any Fuji Xerox products and therefore had no legacy software for their printers, so when I installed version 1.6 from the Fuji Xerox site download I investigated the creation dates of the files and found them to be from 2014 and 2015.

Oh here is one more thing to try which I have just noticed, double click the FujiXerox dmg which you downloaded it should open with there files/ folder inside. a Read Me ,the installer package and a folder labelled Packages, open that and there are three separate installers with dates from 2017, double-click those to install them and now see if your printer responds.

Hi Enobar - did you manage to sort this? I have 2 x sc2020s and it's driving me nuts. I can't print portrait A4 - it always asks for landscape? Tried everything - reinstalling drivers - different macs - different os 10.10, 10.11 and 10.13. Only way I can print portrait is using the generic pcl driver - but that only prints black and white..

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