Logitech Camera Rally
Sebasten Lizarraga
Fast forward a bit to COVID and the demand for these stupid over priced things skyrocketed beyond the normal heavy duty enterprise folk. I literally spent millions of dollars buying these for school systems in 2021, and deployed them throughout most of 2022 and early 2023.
Logitech Rally Plus - Overview, Setup and Demo (youtube.com)
What was 3 years ago a $1500 camera is now selling on ebay for around $200, and they are a hell of alot better than anything you can buy as a webcam, and a hell of alot cheaper than buying a DSLR/capture card.
They are all configured with a Zoom Room licence, and many users use the Teams Direct Guest connect feature. Since we bought the units we've had on and off issues when connecting to Teams meetings, like the microphone not working or the video freezing on one frame or generally terrible quality.
Firmware updates don't seem to help much and it feels as it's got worse since the last update. I've logged tickets with Logitech and just don't seem to get anywhere with them. They ask the usual (factory reset etc. etc.) but nothing really improves it.
I don't really feel that this is the issue, I'm not giving Zoom a pass but when hosting/attending meetings with other meeting services like WebEx, GoToMeeting, or Google Meet; we do not have the issues presented when interfacing with a Teams meeting.
We have a large number of other rooms, outfitted with various manufacturers, cameras, microphones and computers, all running Zoom Rooms with various versions of the Zoom Rooms client and we are experiencing the same issue in those rooms with Teams.
After digging in a bit, the institution that is hosting the Teams meeting has an world-class IT team and is fully entrenched in running their enterprise operation using Microsoft. Bottom-line we suspect that many of the issues (audio/video) are related to how Teams is setup.
This is kind of a no-brainer, but honestly, it comes up a lot more than it should with situation like this. It is not uncommon to have smaller organizations connected to the Internet with a consumer cable modem, which limits the ability to maintain normal Internet connectivity while a Teams meeting is taking place. We have also seen folks trying to run a large meeting while connected to a Wi-Fi network that is heavily congested, or they are VERY far from the WiFi AP and then they wonder why their meeting quality is poor.
I know these aren't "answers" but I figured I'd weigh in with our experiences with the hope that this provides some insight with what you are seeing, maybe other Zoom Community members will find this information valuable as well.
Cheers!
I often find that performing a Teams test where there are only two participants (one being yourself), it tends to not be that bad, but we find that when there are multiple participants, it really struggles.
I'm also sure it's way worse since the last update, which I believe contained a new version of the Teams client. Previous to this version, the Teams client used to have a black background, now it has a white background.
I have an open ticket with Zoom on this. Apparently the issue is with the web client (not sure if this is the same as web browser), which the system uses to connect to Teams meetings using Direct Guest.
We acknowledge the submission of your support ticket.
Currently we do not have an approximate timeframe when this issue will be fixed but our backend team is collaborating with Microsoft to have this solved as soon as possible.
For now, we appreciate your patience.
The huddle room is designed for a small group of team members to concentrate on the specific details of a project without the distractions that often occur in an open office. The space is smaller than a typical meeting room, accommodating just a few people. A minimalistic technology approach is taken within these rooms. These spaces typically include a display for content sharing and a wireless collaboration gateway for connecting personal devices. This system is managed over the network and supports a wide variety of smartphones, tablets, and laptops. An Extron ShareLink wireless collaboration gateway enables secure connection to the display and prevents unauthorized access to the corporate network. When the meeting space is not in use, the display provides digital signage content.
Huddle rooms with video conferencing capability enable internal collaboration with remote team members at different geographical locations. This system utilizes the Logitech Tap System, enabling meeting attendees to use the full range of Microsoft Teams Rooms System conferencing features. This system provides convenient HDMI connectivity at the table. Cable management and AC power provides easy accessibility. A Logitech MeetUp Camera is mounted below the display. AV signals are sent from the Tap through a NUC and Extron HD CTL 100 Workspace Controller to the display, enabling automatic display control.
Meeting rooms accommodate more attendees than huddle rooms. They are designed for content sharing and collaboration with minimal setup and configuration. This system supports connections for one HDMI and one VGA source. The occupancy sensor works with the HC 404 to automatically power up the display when the room is occupied. Each source can be easily selected using the Show Me buttons, and minimal user interaction is required to operate the system. Cable management, AC power and push button source selection and an occupancy sensor for display power control is provided. AV signals are switched to a single flat panel display.
A meeting room with video conferencing offers more functionality and space than typical huddle rooms and enables presenters to share content with remote team members. This system combines Zoom Room System conferencing with intuitive AV system control. The switching system supports HDMI and VGA at the table plus control of the display. A USB speakerphone manages room audio and a Logitech Rally camera is mounted below the display. The speakerphone, camera, and display are connected to the resident PC running the Zoom Conferencing application. The room also features cable management and AC power connectivity at the table, and USB extension for the speakerphone.
Meeting rooms provide a more formal setting for meetings and collaboration. Accommodating up to 8 people, they are larger than typical meeting rooms and are generally equipped for multi-purpose gatherings. This system supports connections for one HDMI and one DisplayPort source at the table. It includes a touch panel for AV device control as well as cable and AC power management. CATx cable is used for signal transmission within the room. The room size requires an audio system for sound reinforcement with Logitech Rally speakers delivering consistent sound levels across the listening area..
Conference rooms provide a more formal setting for meetings and collaboration. Accommodating up to 12 people, they are larger than typical meeting rooms and are generally equipped for multi-purpose gatherings. This system supports one HDMI at the table and BYOD wireless source connections with the ShareLink Pro 1000. It includes a Logitech Tap for AV device control and a Cable Cubby 100 for cable and AC power management. CATx cable is used for signal transmission within the room. Rooms of this size require an audio system for sound reinforcement and the Logitech Rally speakers deliver consistent sound levels across the listening area.
The large conference room accommodates up to 20 people and includes video conferencing capabilities, enabling team members in remote locations to participate in meetings. The room includes advanced control capabilities and can be used for collaboration, presentations, and video conference calls. This system supports connection of three HDMI sources and one DisplayPort source at the table. It includes dual displays, touchpanel control, a resident PC for soft codec video conferencing as well as cable and AC power management. The room size requires an audio system with full-range, ceiling mounted speakers for sound reinforcement.
Huddle rooms with video conferencing capability enable collaboration with team members at remote geographical locations. This system utilizes BYOD or the Logitech Tap System. BYOD allows use of any videoconferencing solution or the Logitech Tap enables use of Microsoft Teams Rooms, Google, or Zoom. The system automatically switches to BYOD when the USB cable is connected to the laptop allowing use of the Logitech MeetUp and display. This system provides convenient HDMI connectivity, cable management, and AC power at the table.
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My company is rolling out Microsoft Teams rooms using a Dell solution that incorporates touchscreen monitors, Dell Optiplex micro desktops and Logitech Rally camera and audio hardware. The Rally solution includes a small tabletop unit called a Tap, and this is the primary interface to the Optiplex. The Optiplex runs a custom Teams image for the Teams Room software.
One of the rooms in my office has two of the touchscreen monitors, but instead of mounting them side-by-side at one end of the room, one is mounted at the end, and the other is mounted on a perpendicular wall. The intent of the screen placement was so that content displayed at the end of the room would be duplicated for the people at the other end of the table. This room is a long rectangle, as is the conference table.
In our testing so far, we can't achieve this duplication. We've turned on dual monitor mode via the Logitech Tap and both screens are able to display content. But each screen displays different content, which I think is by design.
As far as I know, as you mentioned it's expected that turning on dual monitor mode displays different content on each screen. And regarding your requirement to display duplicated content, based on my research, seems like it's currently not possible. Below is a link I found which discusses a similar topic for reference:
Teams Room: Dual Screen
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.).