Gazelle Innergy Service Software Download ((NEW))
Venessa Serr
The Gazelle bike itself is well made and runs quite comfortably so it is really a pity that its positive properties were overshadowed by the failure of some electric parts. Interesting, many of these early bikes are now for sale on EBay for very reasonable prices and with some knowledge and effort these bikes can easily be modified with readily available pars to become reliable and simple to service e-Bikes. Furthermore you will then be fully independent from the dealers, which is a great plus if you live abroad where no Gazelle dealers are around... Again one asks him or herself why Gazelle made the error to rely too much on dealers which for the majority not only proved incapable of solving the problems but, in particular outside of the Netherlands, are not available in sufficient numbers: an amazing short-sighted attitude for this otherwise renowned company.
Bike is fully serviced, comes with three months reasonable warranty (first service is for free). High quality, fully equipped, very low maintenance, city hybrid electric bike. Comes with integrated frame lock, integrated lights, suspension seat post and front suspension fork, good quality puncture resistant tyres, front chain guard, Shimano Nexus 8 speed hub gear, Shimano roller brakes, mudguards, luggage rack, kickstand and adjustable handlebar stem. Lithium-Ion battery 36V/7Ah/252Wh. All our e-bikes come with min 80-100% battery capacity.
But I'd had the bike for three years and done over 4,000 miles on it (twenty miles a week commuting, plus other trips and a few thirty mile rides out of town), so I thought about getting the hub serviced. At Reg Taylor, the bike shop near home I use for most things, I was advised not to - the modern hubs didn't need it and might never be as smooth again if serviced. But at BikeZone in town, where I get work done when it's convenient to have somewhere near work, they recommended a service.
So in the end I had the people at BikeZone service the hub. This is not a full disassembly, but involves taking the cassette out of the outer casing, cleaning it out with oil, and then regreasing it (writeup with photos).
And, lo and behold, just as I had been warned, the hub was suddenly noisy: a slight noise whenever being driven, a bit like chain noise, but also a much more perturbing noise like gravel, or perhaps like a continuous chain change on a derailleur, when in 5th or higher gear. I wasn't terribly happy about this, and then the hub actually locked up on me - I pushed off one morning and my feet just stopped half way down. A bit of fiddling with gears and it was ok, and when I took it back they checked the indexing and took it on a test ride said it seemed ok. But then it locked up again, this time while I was at a gentle cruise. They reserviced it, and I used it for two weeks without any more lockups, but it still made the same noises and at this point I just didn't trust the damn thing.
I have 3 years old bike with Nexus 8 hub. Works perfect, hub never was serviced and never gonna be serviced. Paying $100-150 to service it is ridiculous. I can buy new one for 200 and then pay $50 to rebuild a wheel. It is more expensive but I rather buy new one after 5 years then pay every year for service. I ride daily in New York as long as temperature in above 0C. Usually do 50-100 miles a week on the bike. Changing a tire takes a bit longer then on regular bike but not a problem at all.
I have zero complains about hub performance on other hand BB i had to change after a year. Guess jumping on commuter bike was not a good idea. I own 3 bikes road, MTB both are very expensive and my commuter BMC AC01. Honestly had more issues with GX sram and Ultegra then with Nexus. I do almost all work on bikes myself besides some very difficult things where expertise and experience required as well as some rare and expensive tools.