Canon Scan Tool
Trish Blaschke
If you have a Mac, instructions to obtain the IJ Scan Utility can be found here. Please note that depending on your product, the IJ Scan Utility may be bundled with the scanner driver.
I was just disheartened to hear from Canon tech support that the Canon IJ Scan Utility Lite tool is not compatible with MacOS Ventura. I was sad to learn that my 10-year-old Pixma MG3520 was no longer compatible with newer versions of MacOS, but I'd had a good run, and figured I would happily buy a new Canon inkjet hoping for another long run. Unfortunately, while Canon claims several of their new models are compatible with MacOS 13/Ventura (and the basic printing and scanning functions work fine from the computer), their Canon IJ Scan Utility Lite software (needed to set up the scan-to-computer button function on the printer) could not see my brand new Canon inkjet. After a bit of time with two different tech support people, I was summarily told that the Scan Utility Lite is not compatible with MacOS Ventura, and Canon sees this as Apple's problem rather than their own.
It's possibly a small thing not to be able to use the scan button feature, but for all the time, energy, and dollars wasted to try to get this to work, I have to say I'm quite disappointed in Canon for not at least being clearer in their marketing materials.
I have an MG5320. I just installed the drivers on a new laptop runnning windows 10 64bit. I went to canon and downloaded the proper drivers making sure that my operating system was detected. After installation completed I saw that the IJ Scan Utility (which I absolutely need and use a lot) was not installed. What do I do? Please Help!
Thanks. This was the solution I needed. It would be nice if Canon would inform us when they are going to rename a tool or do away with one and replace it with another. The MP Navigator does do the same thing as the IJ scan tool, but I think I liked the IJ scan tool better.
My MX922 is Wifi set up with my older iMac OS 10.11.6. Canon IJ Scan Utility Version 1.1.1, Canon IJ Network Tool (Driver) Version 4.7.2. When I use the Canon IJ Scan Utility, it completes the scan and prompts me to "Exit" or continue to "Scan". Neither button works and I have to force quit the Utility, losing the scanned document. The Utility has worked well until now, for many years. For example, the "Exit" button after several minutes will eventually flash blue but does nothing. The dialogue window goes gray, and returns to normal view. Still no response. The Scan button will eventuallhy do the same.
Thank you Patrick. I followed all directions. The Utility did a scan using the Document (pdf) option on the platen. When the Scan Complete window opened, I clicked Exit and nothing happened as before. I waited. I could not quit the app - it seemed frozen. While preparing this response, my documents folder suddenly opened several minutes later and the scanned image appeared there. I thought - IT WORKED! I did a second test scan using the platen but this time using the Photo option. It scanned and without clicking anything in the Scan Complete window, my Documents folder opened and the .jpg image appeared. I thought - IT WORKED. One more test using the Simplex feed with the Document option, the scan was completed and the Scan Complete window opened - neither Exit or Scan buttons work, the app is frozen and I have to force quit - losing the scanned image. Final test going back to the platen and Document option - same result - no response from Exit or Scan and the app is frozen. I have to Force Quit. This is a puzzler for sure. It worked twice with some irregularity and then failed totally. Should I repeat the entire process you provided or is there something else that comes to mind? Againk thanks! Rod
Patrick - additional information: I repeated the instructions and had the same result. I repeated them again but this time I rebooted my iMac after deleting the Library file (only one Canon file now) and reinstalled the Utility. The Utility scanned and the Scan Complete window opened. Same result. Only exit is by Forced Quit. Hmmmm . . . any other ideas? Rod
Thank you Patrick - we are making progress. I completed the first try successfully. The scan completed and the file was saved in the Scan folder but the Exit and Scan buttons in the Scan Complete dialogue window still do not respond. I have to force quite the Utility to exit. So I completed try #2. Same, the scanned filed save; however there were two versions of the file, a tgif and .jpg so it appears our preference settings for both tries works and are saving files. Interesting . . . Bottom line, I can scan using my iMac and the old OS (El Capitan), the files are saved but the interaction with the Utility app is still broken. That's not critical and we have almost arrived at a solution. If you'd like to chase the rabbit down the hole further, I'm game! Regards, Rod
Hi Patrick . . . I walked through all the instructions you gave with a fresh mind this morning and all are correctly executed. Using the Document option in the IJ Scan Utility, two documents are saved to the Scans folder we created (.tif and .jpg). When the scan is complete, the Utility diagloge window opens but the Exit and Scan buttons don't respond. I have to Force Quit to exit the Utility. I did a scan using the Auto option. Two documents are saved to the Scans folder, both are .pdf files. With this operation, the Scans folder opens on the desktop with the files displayed. The dialogue window to Exit or Scan does not appear and I am able to select another scan function. I am able to quit the Utility without Force Quit. When selecting Photo, ONE file is saved in Scans (I changed this location to be consistent) as a .jpg file. The Utility dialogue window does not open. The Scans folder opens on the desktop. I'm able to quit the application. So, there appears to be some issues with the Document settings. At least I'm able to scan so thank you for helping. I'd be curious is there is another fix to resolve the issues. Also, how do stop getting two saved scans when using Document or Auto? Thanks again Patrick for your help! Rod
As you know, there are frequent OS updates for Apple products but not for older systems such as El Capitan, the latest OS compatible with my iMac. The last OS updat was July, 2018 and the Utiliy worked fine until just recently. It's not the printer or scanner. I can scan a document manually using the printer keypad, just not the Utility.
(a) On-line troubleshooting via a searchable Knowledgebase, answers to frequently asked questions and the latest driver and firmware downloads available at www.cusa.canon.com/support. (b) Toll free telephone support at 1-800-OK-CANON (652-2666), Monday through Friday (excluding holidays).
Fortunately there is another way! We created our software, VueScan, to be a solution to that problem. Instead of needing to download a driver from the manufacturer and a software to run the scanner you can download one small file from us, install it on your computer, and within 60 seconds you should be able to press the Scan button within VueScan and be up and running again.
The LiDE scanner series began with scanners based on the National Semiconductor LM98XX chipsets, and were widely sold between 1998 and 2001. These included the N650U, N670U, N1220U, LiDE 20, LiDE 25 and LiDE 30. These were USB 1.1 scanners powered by the USB cable, and while they were portable, they were also fairly slow.
Canon began releasing their CanoScan series in 2004 with the 8000F and in subsequent years the 9900F, 5000F, 3200F, 5200F, 8200F and 9950F. These are all flatbed scanners with a lamp in the scanner lid for scanning film. These all use proprietary, undocumented chipsets and generally only work with VueScan on Windows using a plugin library installed with the drivers from Canon.
Starting in 2007, Canon released four CanoScan scanners based on the same Genesys Logic chipsets as their LiDE scanners. These were the CanoScan 4400F, CanoScan 8400F, CanoScan 8600F and CanoScan 5600F. VueScan supports all these CanoScan scanners on all platforms, without using any Canon plugin libraries.
Starting in 2009, Canon releaased three CanoScan scanners using the same proprietary chipsets as they used in their printer/scanner/copiers. These were the CanoScan 8800F, CanoScan 9000F and CanoScan 9000F Mark II. VueScan supports all these CanoScan scanners on all platforms, without using any Canon plugin libraries. The CanoScan 8800F is especially popular for VueScan users, since it was widely sold and is still a very good scanner.
Canon began releasing their Pixma printer/scanner/copiers in about 2003, and in the subsequent 18 years have released more than 200 models of printer/scanner/copiers, all of which use a similar command set to the CanoScan 8800F.
I wish to install the drivers for my Canon Pixma MX494 so that I can use IJ Scan Utility. Nevertheless, I don't know if I can scan a document with the said printer in Ubuntu 16.04 without necessarily installing these drivers.
With a scanner that has an automatic document feeder, you can scan several pages at once. The same settings are used for all the pages in the feeder. If pages need different settings (for example, some are grayscale and some are color), scan them in different groups.
Choose the type of image being scanned: From the Kind pop-up menu, choose Text for black-and-white images with high contrast, such as a document; Black & White for grayscale images; or Color for color images.
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