9now Full House

[Alma Wass]

My Chromecast home screen displays episodes from shows that I've never watched in the Continue Watching section.
It seems to mostly be building shows (and mostly a show called The Block). I only have one Chromecast in my house, there's only two people that use it, and neither of us watch these shows that are displaying in the Continue Watching.

See attached pics with the shows that we never watch highlighted. It seems like Google has mixed up my account with someone else's account.
I've long clicked on them and selected the Hide option, but episodes keep displaying in this section.

I've uninstalled the 9Now app from my Chromecast, rebooted it from the System menu. About a week later, and I'm still getting recommendations in my Continue Watching section for shows on 9Now that I've never watched. Clearly the Chromecast is getting this information on its own from some other source.

Hi @Kimy
Even assuming that a full reset fixes the problem, clearly there is a greater issue here that Google needs to address:
How is it that shows I've never watched, from an app that I hadn't even signed in on or even used on my Chromecast, were appearing in my Continue Watching list?
Clearly the data for these programs was, and still is, even after the app has been UNINSTALLED, being %taken from some other data source, that is related to some other user.
This is VERY concerning and needs to be escalated.
A full factory reset will surely wipe any logs that could be collected,

I signed out of any old devices from my Google account, but there was only one and it's a not related. There was no way to delete them from my account, I worked with Google support and they said old devices are removed automatically. There's no unusual activity. If I check the 9Now app from my phone or laptop, there's only one show (a sports game) in my watched history, and that's from years ago. There's no subscriptions that are related.

Then I factory reset the Chromecast as well, and set it up again. I installed the 9Now app, but didn't open it or login in to it. Even after the factory reset the Continue Watching section is STILL showing programs that I've never watched!

Thanks for your reply. How about the case ID with the Chromecast support team? You may have contacted them (via chat or phone) about the Continue Watching and 9Now concerns. They may have an email communication with you. We need the case ID to check what was done in complete detail. We look forward to your response.

Hi @Kimy
I previously said, "I signed out of any old devices from my Google account, but there was only one and it's a not related. There was no way to delete them from my account, I worked with Google support and they said old devices are removed automatically."

Thank you for your patience with us, @thedriver. We've created a case for you, and this has been escalated to our senior support team. Be on the lookout for an email from us in your inbox soon. Also, feel free to start a new thread for any other questions or concerns in the future.

I appreciate you looking into this, Kimy.

is 9now free to air ??? remember Free to air is Not the same as "watching on the internet" Data costs $$$ free air costs Nothing- & if so why dont those idioxts at Channel9 put this on free to 9now air channel ?? if they had Any common sense ??

I think you have to set up an account to watch 9 streaming even though it's free, like ABC iView and SBS On Demand. Personally I think you should be able to watch ABC & SBS streaming without setting up an account as they are public broadcasters.

We're similar. There are 6 x TVs in this place, and only 3 are connected to antennas. They all have Fetch boxes on them and can stream FTA channels from the other antenna-connected boxes anyway. We're starting the build process of our new home soon, and I doubt we'll include a TV antenna provision at all.

As they are "public" funding for these organisations that comes from the Government is fundamnetal to their continuation. It is important that the organisations can demonstrate usage and their value to the community. Otherwise The Government will say no usage therefore why should you receive funding. Hence registration unfortunately is very important. Please register so that the ABC and SBS continue to be viable.

It is the same for many public cultural institutions. Just look at the fuss that had to made for the National Gallery and National Library etc in Canberra to receive essential funding to just survive. I could say a lot more but I won't

Not quite. When you "live stream" FTA channels, it's supplied over the NBN connection, not via the antenna connected boxes. the term FTA has traditionally referred to TV transmission via RF signals from the transmission towers, to differentiate from cable TV and Sat TV, prior to digital streaming via the NBN. Actually, fetch TV still use the term FTA to differentiate between channels received via your antenna, and digitally supplied signals.

Edit: Actually, that may not be correct for streaming antenna supplied content from a Maxi to a Mini. The brochure says you can. But You can't stream antenna supplied content from a Maxi to another Maxi, which is what I just tried..

I understand what you are saying, but as part of my work I install smart TV's. I can tell you that people over 70 in a lot of cases suffer trauma when upgrading to a smart TV. Having to set up accounts then logging in with usernames and passwords is beyond a lot of old people. I think the system should be a lot easier to use these apps, after all there's no money involved.

Life today is about ratings ratings and more ratings. Even this forum for example that quotes registered membership numbers and how many on line. Any one on this forum must register and then put the details in each time they want to connect. Whilst usernames and passwords may be a nuisance it is now a fact of life. Primarily for our privacy protection. I also understand about the complexity of registering and the potential for anxiety for some. My spreadsheet of pins etc is now nearly 350 lines and age wise I am closer to 80 than 70 unfortunately. Registering the ABC and others it is once only.

It is fundamental that the various Australian cultural institutions need to be able to demonstrate relevance to the funding authorities to ensure their respective on-going survival. Having worked at a senior level in a cultural institution for 35 years I know how things work funding wise. No funding is death. Do you want the likes of a particular media baron to achieve his objective of no ABC. Society would be the ultimate losers. If free to air disappears you will be streaming and paying for it. More complexity!

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