registration on ippi.com failed -- "no relaying"

[J G Miller]

I am using Linphone 3.5.2 on Linux Mint Nadia 14 and have
registered a number of accounts with iptel, linphone, voipdiscount
and have no problem with Linphone succesfuly registering with the
sip service for each of these --

"Registration on sip: <site_name> successful"

I recently came across Ippi and decided to apply for an account
and give it a try.

I have a userid, password, and a validated e-mail address, but
when I put in the account details in Linphone, in the same manner to
that of the other accounts, registering fails with

"Registration on sip:ippi.com failed: No relaying"

Even removing the .liphonerc file and trying with just the Ippi account
results in the same error.

I have also tried this on a remote machine (different location,
different router etc) and get exactly the same result.

Any advice and suggestions please?

[Graham.]

On Sun, 24 Mar 2013 19:33:41 +0000 (UTC), J G Miller <mil...@yoyo.ORG>
wrote:

Hello there, remember me? Nice to see you here.

I'm always game to get a test account with a VoIP provider that I
haven't seen before so that's what I did.

Initially I got the same problem, my device would not show a
registered state.

I thought I should maybe have used the SIP number instead of my
username in the login credentials, but that didn't register either.

At this stage I had responded to the confirmation email and in their
words:
"You receive this e-mail to confirm your registration to the ippi
service. You can now call and use services. Your number (DID or SIP)
is immediately reachable"

However the next time I logged onto the web portal I was confronted
with a form that asked everything but my shoe size ;-)
mobile & land line numbers
ISP
Occupation etc.

Only after I satisfied that did my device show "registered" and I can
call it on user...@ippi.fr

Does that help at all?

--
Graham.

%Profound_observation%

[J G Miller]

On Sunday, March 24th, 2013, at 21:41:36h +0000, Graham. wrote:

> Hello there, remember me? Nice to see you here.

Indeed I do and thank you for taking the time to reply to
my message.

> I'm always game to get a test account with a VoIP provider that I
> haven't seen before so that's what I did.

Well Ippi sort of claims to be more than just a VoIP provider but
also a gateway for different SIP providers. And for the basic
gatewaying service there is no charge unlike the USD 35 per year
that SipSorcery are demanding for their service.

> Initially I got the same problem, my device would not show a
> registered state.

It is encouraging that somebody else is suffering as well ;)

> I thought I should maybe have used the SIP number instead of my
> username in the login credentials, but that didn't register either.

This is what I have been trying as well.

> However the next time I logged onto the web portal I was confronted
> with a form that asked everything but my shoe size ;-)
> mobile & land line numbers
> ISP
> Occupation etc.

In fact I filled out all of that before I got the e-mail verification
and clicked on the "authenticate with this link".

Now just in case you think I did things in the wrong order,
I did get an e-mail message prior to the "authenticate with this link"
saying

QUOTE

You receive this e-mail to confirm your registration to the ippi
service. You can now call and use services. Your number (DID or SIP)

is immediately reachable.

Your ippi login : jgmiller
...

UNQUOTE

> Only after I satisfied that did my device show "registered"

Well after the failure with linphone, I have also tried with
a PAP2T and that just complains with

"Registration State: Can't connect to login server"

which I think is probably just a generic failure message
and could be suffering from the same issue as with Linphone.

I have been trying using both ippi.com and ippi.fr and
neither make any difference, which is not surprising since
they are both at the same IP

PING ippi.com (213.215.45.230)

PING ippi.fr (213.215.45.230)

I am quite frustrated and surprised by all this since
getting a successful initial registration on voipdiscount,
sip.linphone, iptel.org etc has never been a problem.

[Graham.]

Calling jgmi...@ippi.fr gives me Allison Smith telling me the person
is unavailable and inviting me to leave a message which you should now
have in your email.

My device is Line 2 of a PAP2, currently the display name, user ID,
and Auth ID are all set to my username which is (ramboippi)
proxy = ippi.fr
register=yes
other settings are at their defaults. AFAICT

I will investigate the features of the service.
I ran a local Asterisk box here for a year or so but I like to use
free cloud based services now when I can.

I should like to commend ukddi.com and pbxes.org to you.

--
Graham.

%Profound_observation%

[J G Miller]

On Sunday, March 24th, 2013, at 23:46:08h +0000, Graham. wrote:

> Calling jgmi...@ippi.fr gives me Allison Smith telling me the person
> is unavailable and inviting me to leave a message which you should now
> have in your email.

Thank you for doing the test and I did indeed receive your greetings
in a wav file in my email inbox.

After doing further testing things have become very weird indeed.

After I had registered my account, I also registered an account for
my father. When I used his details on his PAP-2T it worked.

When I used his account details on the PAP-2T here it worked.

So the problem was not the sip configuration but with my account.

On linphone after further tests, I was no longer getting "no relaying"
but cannot authenticate account, but on going to the Ippi web site,
I was able to login to my account.

So the password was good, but somehow the account was not in a
"good" state.

So I decided to reset the password using the forgotten password
e-mail back a link feature. This worked and I was able to login to my
account with the new password. I then tried my account details
on the PAP-2T with the new password and lo and behold it worked.

So now it is time to do some configuration.

I added my father's account to the phonebook feature with speed
dial on the Ippi web site, then logged out and then logged in as him,
and added me to his phonebook.

I then tried the speed dial feature and it rang once and immediately
got diverted to voicemail recording saying "extension not available".

I then checked on the remote PAP-2T and now for his account
which was working fine, it says "can't connect to login server".

So I am wondering if perchance because I have accessed two
accounts from the same web browser/same IP address that
somehow it is tracking accounts with IP addresses and
has disabled an account?

There was a similar issue believe it or not with Yahoo (and instan
messenging authentication).

I was able to login with my father's id and password to his Yahoo
account and with Pidgin despite him just getting Pidgin can't connect
messages. It was only after I got him to login to Yahoo at
his IP address and go through the authentication procedure that
he was able to start using Pidgin again.

I am going to have to get my father to go to the Ippi web site, do
a password reset, and see if him resetting it from his IP address
solves the problem.