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Re: sipgate tries to force customer to send passport / driving licence
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David Woolley
Apr 6, 2013, 4:45:24 AM4/6/13
to
å wrote:
> insufficient. I MUST provide them with a digitised passport or driving
> licence. I am not prepared to do this as it may put me at risk of
> identity fraud.
This sounds like an anti-money laundering requirement. Are VoIP
services being used for money laundering these days?
Other possibilities are that it is because they are providing the
service on credit and they don't want to be the victim of identity
fraud, or that they are being put under pressure by governments to be
able to associated traffic flow data with specific individuals.
Your identity was probably grand-fathered in, but as you are changing
the one item that actually allows the authorities or debt collectors, to
trace back to your true identity, they are now in a stricter
environment, and need another way of doing so.
Have you changed from an ISP based email address to a throwaway one, as
that would increase the need to verify your true identity.
> insufficient. I MUST provide them with a digitised passport or driving
> licence. I am not prepared to do this as it may put me at risk of
> identity fraud.
This sounds like an anti-money laundering requirement. Are VoIP
services being used for money laundering these days?
Other possibilities are that it is because they are providing the
service on credit and they don't want to be the victim of identity
fraud, or that they are being put under pressure by governments to be
able to associated traffic flow data with specific individuals.
Your identity was probably grand-fathered in, but as you are changing
the one item that actually allows the authorities or debt collectors, to
trace back to your true identity, they are now in a stricter
environment, and need another way of doing so.
Have you changed from an ISP based email address to a throwaway one, as
that would increase the need to verify your true identity.
Woody
Apr 6, 2013, 6:08:24 AM4/6/13
to
"å" <"=?x-user-defined?Q? Ş @ Ş.Ş ?="> wrote in message
news:gdlvl8p4plv6hgt80...@4ax.com...
I've been a user of sipgate for many years without problem.
Recently
sipgate changed their log-in system. When trying to log-in it
says:
"We have recently changed the security policy on our website.
This
means that you will need to create a new log-in password. You
will
shortly receive an email from us at your sipgate account email
address. "
Unfortunately my email address has changed so clicking the link
doesn't work. I've explained this to sipgate support. Despite my
having correct log in information, sipgate say this is not
sufficient.
They are demanding I send them ID by email including:
1 My full name
2 Full postal address
3 Date of birth
4 Passport or driving licence.
Since I never gave them all this information in the first place I
don't see how it helps them to check my ID. As a matter of
goodwill I
sent them the first 3 pieces of information but they say this is
in
credentials for updating my email address?
Explains why it is better to use a domain address with forwarding
then it matters not what your real address is they will always
get, see, and use the domain alias which gets around the problem.
£15 for two years to my mind is a small price to pay, plus if it
gets spammed or turns up where you don't want it you can change
it very easily.
--
Woody
harrogate three at ntlworld dot com
news:gdlvl8p4plv6hgt80...@4ax.com...
I've been a user of sipgate for many years without problem.
Recently
sipgate changed their log-in system. When trying to log-in it
says:
"We have recently changed the security policy on our website.
This
means that you will need to create a new log-in password. You
will
shortly receive an email from us at your sipgate account email
address. "
Unfortunately my email address has changed so clicking the link
doesn't work. I've explained this to sipgate support. Despite my
having correct log in information, sipgate say this is not
sufficient.
They are demanding I send them ID by email including:
1 My full name
2 Full postal address
3 Date of birth
4 Passport or driving licence.
Since I never gave them all this information in the first place I
don't see how it helps them to check my ID. As a matter of
goodwill I
sent them the first 3 pieces of information but they say this is
insufficient. I MUST provide them with a digitised passport or
driving
licence. I am not prepared to do this as it may put me at risk of
identity fraud.
What is wrong with sipgate when they refuse to accept valid log
driving
licence. I am not prepared to do this as it may put me at risk of
identity fraud.
in
credentials for updating my email address?
Explains why it is better to use a domain address with forwarding
then it matters not what your real address is they will always
get, see, and use the domain alias which gets around the problem.
£15 for two years to my mind is a small price to pay, plus if it
gets spammed or turns up where you don't want it you can change
it very easily.
--
Woody
harrogate three at ntlworld dot com
Bob Eager
Apr 6, 2013, 6:24:57 AM4/6/13
to
On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
> I've been a user of sipgate for many years without problem. Recently
> sipgate changed their log-in system. When trying to log-in it says: "We
> have recently changed the security policy on our website. This means
> that you will need to create a new log-in password. You will shortly
> receive an email from us at your sipgate account email address. "
a.k.a. "Our password database has been compromised"
> I've been a user of sipgate for many years without problem. Recently
> sipgate changed their log-in system. When trying to log-in it says: "We
> have recently changed the security policy on our website. This means
> that you will need to create a new log-in password. You will shortly
> receive an email from us at your sipgate account email address. "
--
Use the BIG mirror service in the UK: http://www.mirrorservice.org
My posts (including this one) are my copyright and if @diy_forums on
Twitter wish to tweet them they can pay me £30 a post
*lightning surge protection* - a w_tom conductor
J G Miller
Apr 6, 2013, 7:18:10 AM4/6/13
to
On Saturday, April 6th, 2013, at 10:24:57h +0000, Bob Eager explained:
> a.k.a. "Our password database has been compromised"
And most ominously at
<https://secure.sipgate.COM/register/unavailable>
QUOTE
Unfortunately, due to issues outside of our control we
are not able to offer our services to new customers anymore.
UNQUOTE
If they cannot take on new customers, the best course of action for
existing customers would be to drop their service as soon as possible.
> a.k.a. "Our password database has been compromised"
<https://secure.sipgate.COM/register/unavailable>
QUOTE
Unfortunately, due to issues outside of our control we
are not able to offer our services to new customers anymore.
UNQUOTE
If they cannot take on new customers, the best course of action for
existing customers would be to drop their service as soon as possible.
Andy Burns
Apr 6, 2013, 7:35:18 AM4/6/13
to
J G Miller wrote:
> <https://secure.sipgate.com/register/unavailable>
https://secure.sipgate.co.uk/user/reg/uk/index.php
> <https://secure.sipgate.com/register/unavailable>
>
> Unfortunately, due to issues outside of our control we
> are not able to offer our services to new customers anymore.
The UK site doesn't say that, only the US one ..
> Unfortunately, due to issues outside of our control we
> are not able to offer our services to new customers anymore.
https://secure.sipgate.co.uk/user/reg/uk/index.php
Trust No One®
Apr 6, 2013, 7:41:41 AM4/6/13
to
"J G Miller" <mil...@yoyo.ORG> wrote in message
news:kjp09i$vls$3...@dont-email.me...
I believe sipgate.com have been closed to new registrations for quite some
time now as they ran out of DIDs.
--
Peter <X-Files fan>
J G Miller
Apr 6, 2013, 10:07:29 AM4/6/13
to
On Saturday, April 6th, 2013, at 12:41:41h +0100, Trust No One® wrote:
> I believe the issue(s) relate to sipgate.co.uk rather than sipgate.com.
>
> I believe sipgate.com have been closed to new registrations for quite some
> time now as they ran out of DIDs.
Thanks to you and Andrew Burns for the explanation.
> I believe the issue(s) relate to sipgate.co.uk rather than sipgate.com.
>
> I believe sipgate.com have been closed to new registrations for quite some
> time now as they ran out of DIDs.
The original posting did not spefically indicate .COM or .co.UK,
hence my confusion.
Looking at the call rates at
<http://www.sipgate.co.uk/user/tarife.php>
they appear to be significantly more expensive than other, just as good,
alternative VOIP providers.
--
"So I speak as British prime minister with a positive vision for
the future of the European Union. A future in which Britain
wants, and should want, to play a committed and active part."
-- UKofGB&NI Prime Minister David Cameron
R. Mark Clayton
Apr 6, 2013, 12:08:30 PM4/6/13
to
"å" <"=?x-user-defined?Q? Ş @ Ş.Ş ?="> wrote in message
news:gdlvl8p4plv6hgt80...@4ax.com...
I've been a user of sipgate for many years without problem. Recently
sipgate changed their log-in system. When trying to log-in it says:
"We have recently changed the security policy on our website. This
means that you will need to create a new log-in password. You will
shortly receive an email from us at your sipgate account email
address. "
sipgate changed their log-in system. When trying to log-in it says:
"We have recently changed the security policy on our website. This
means that you will need to create a new log-in password. You will
shortly receive an email from us at your sipgate account email
address. "
Unfortunately my email address has changed so clicking the link
doesn't work. I've explained this to sipgate support. Despite my
having correct log in information, sipgate say this is not sufficient.
They are demanding I send them ID by email including:
1 My full name
2 Full postal address
3 Date of birth
4 Passport or driving licence.
Since I never gave them all this information in the first place I
don't see how it helps them to check my ID. As a matter of goodwill I
sent them the first 3 pieces of information but they say this is
insufficient. I MUST provide them with a digitised passport or driving
licence. I am not prepared to do this as it may put me at risk of
identity fraud.
What is wrong with sipgate when they refuse to accept valid log in
credentials for updating my email address?
1. ONLY send them a certified copy of your passport / license.
doesn't work. I've explained this to sipgate support. Despite my
having correct log in information, sipgate say this is not sufficient.
They are demanding I send them ID by email including:
1 My full name
2 Full postal address
3 Date of birth
4 Passport or driving licence.
Since I never gave them all this information in the first place I
don't see how it helps them to check my ID. As a matter of goodwill I
sent them the first 3 pieces of information but they say this is
insufficient. I MUST provide them with a digitised passport or driving
licence. I am not prepared to do this as it may put me at risk of
identity fraud.
What is wrong with sipgate when they refuse to accept valid log in
credentials for updating my email address?
or
2. Move to Voipfone
Chris Blunt
Apr 7, 2013, 2:23:42 AM4/7/13
to
On Sat, 06 Apr 2013 09:10:46 +0100, å < Ş @ Ş.Ş > wrote:
>I've been a user of sipgate for many years without problem. Recently
>sipgate changed their log-in system. When trying to log-in it says:
>"We have recently changed the security policy on our website. This
>means that you will need to create a new log-in password. You will
>shortly receive an email from us at your sipgate account email
>address. "
>Unfortunately my email address has changed so clicking the link
>doesn't work. I've explained this to sipgate support. Despite my
>having correct log in information, sipgate say this is not sufficient.
>They are demanding I send them ID by email including:
>1 My full name
>2 Full postal address
>3 Date of birth
>4 Passport or driving licence.
>Since I never gave them all this information in the first place I
>don't see how it helps them to check my ID. As a matter of goodwill I
>sent them the first 3 pieces of information but they say this is
>insufficient. I MUST provide them with a digitised passport or driving
>licence. I am not prepared to do this as it may put me at risk of
>identity fraud.
>
>What is wrong with sipgate when they refuse to accept valid log in
>credentials for updating my email address?
Are you sure they're asking for the actual passport or license itself,
>I've been a user of sipgate for many years without problem. Recently
>sipgate changed their log-in system. When trying to log-in it says:
>"We have recently changed the security policy on our website. This
>means that you will need to create a new log-in password. You will
>shortly receive an email from us at your sipgate account email
>address. "
>Unfortunately my email address has changed so clicking the link
>doesn't work. I've explained this to sipgate support. Despite my
>having correct log in information, sipgate say this is not sufficient.
>They are demanding I send them ID by email including:
>1 My full name
>2 Full postal address
>3 Date of birth
>4 Passport or driving licence.
>Since I never gave them all this information in the first place I
>don't see how it helps them to check my ID. As a matter of goodwill I
>sent them the first 3 pieces of information but they say this is
>insufficient. I MUST provide them with a digitised passport or driving
>licence. I am not prepared to do this as it may put me at risk of
>identity fraud.
>
>What is wrong with sipgate when they refuse to accept valid log in
>credentials for updating my email address?
and not just copies of either document? They are a German company, and
the language issues might have caused some misunderstanding.
Chris
Chris Blunt
Apr 7, 2013, 2:23:42 AM4/7/13
to
On 6 Apr 2013 10:24:57 GMT, Bob Eager <news...@eager.cx> wrote:
>On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
>
>> I've been a user of sipgate for many years without problem. Recently
>> sipgate changed their log-in system. When trying to log-in it says: "We
>> have recently changed the security policy on our website. This means
>> that you will need to create a new log-in password. You will shortly
>> receive an email from us at your sipgate account email address. "
>
>a.k.a. "Our password database has been compromised"
If that were true then you'd expect them to ask all their customers to
>On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
>
>> I've been a user of sipgate for many years without problem. Recently
>> sipgate changed their log-in system. When trying to log-in it says: "We
>> have recently changed the security policy on our website. This means
>> that you will need to create a new log-in password. You will shortly
>> receive an email from us at your sipgate account email address. "
>
>a.k.a. "Our password database has been compromised"
change their passwords. I can still log-in as normal with the same
password I've been using on the account for several years.
Chris
Malcolm Loades
Apr 7, 2013, 3:08:17 AM4/7/13
to
In message <o042m85she3nip94f...@4ax.com>, Chris Blunt
<ma...@nospam.com> writes
He's not saying that at all.
See above which says "They are demanding I send them ID by email ...".
It would be a little difficult to send anything other than a copy by
e-mail!
> They are a German company, and
>the language issues might have caused some misunderstanding.
Plain English seems to be causing the confusion here :-)
Malcolm
<ma...@nospam.com> writes
See above which says "They are demanding I send them ID by email ...".
It would be a little difficult to send anything other than a copy by
e-mail!
> They are a German company, and
>the language issues might have caused some misunderstanding.
Malcolm
Bob Eager
Apr 7, 2013, 3:50:46 AM4/7/13
to
my password.
Harold Finch
Apr 7, 2013, 5:22:09 AM4/7/13
to
On 7 Apr 2013 07:50:46 GMT, Bob Eager <news...@eager.cx> wrote:
>Just for laughs, I tried to log in and was immediately forced to change
>my password.
Just for interest, how long is it since you last logged into your Sipgate web
>Just for laughs, I tried to log in and was immediately forced to change
>my password.
page Bob?
I only ask because about nine months ago I was forced to change the passwords
for the three Sipgate accounts I administer. I also know of one other person
who this happened to at the same time. Is it possible you haven't used web
access for several months and this is a hang back to that time?
FWIW, the three accounts I administer are working perfectly with the passwords
I changed nine months ago with no indication (so far) that I need to change
them again.
H.
Gordon Henderson
Apr 7, 2013, 5:27:29 AM4/7/13
to
In article <ascmqm...@mid.individual.net>,
some years now... Going through old email from them, they emailled my
original password in plain-text to me!
Maybe they're trying to make up for that glaring goof now...
Gordon
Bob Eager <news...@eager.cx> wrote:
>Just for laughs, I tried to log in and was immediately forced to change
>my password.
Just done the same - although I've never used my sipgate accout for
>Just for laughs, I tried to log in and was immediately forced to change
>my password.
some years now... Going through old email from them, they emailled my
original password in plain-text to me!
Maybe they're trying to make up for that glaring goof now...
Gordon
Bob Eager
Apr 7, 2013, 5:31:35 AM4/7/13
to
testing, and I don't use it much. My primary VoIP is with AAISP.
Message has been deleted
Harold Finch
Apr 7, 2013, 6:26:10 AM4/7/13
to
On Sun, 7 Apr 2013 09:27:29 +0000 (UTC), Gordon Henderson
<gordon...@drogon.net> wrote:
>Just done the same - although I've never used my sipgate accout for
>some years now...
I've just gone through my old emails. For me, they requested the password
<gordon...@drogon.net> wrote:
>Just done the same - although I've never used my sipgate accout for
>some years now...
change on 2/12/2011, stating that they had just changed the security policy on
their website.
Have to say it didn't seem that long ago. Time flies as you get older.
tony sayer
Apr 7, 2013, 7:49:48 AM4/7/13
to
In article <tNWdnRFaz_Xp1f3M...@bt.com>, R. Mark Clayton
<nospam...@btinternet.com> scribeth thus
That sounds like a scam in the making..
>2. Move to Voipfone
Yes much better in many ways:)..
>
>
--
Tony Sayer
<nospam...@btinternet.com> scribeth thus
>2. Move to Voipfone
Yes much better in many ways:)..
>
>
--
Tony Sayer
Message has been deleted
R. Mark Clayton
Apr 7, 2013, 4:14:38 PM4/7/13
to
"tony sayer" <to...@bancom.co.uk> wrote in message
news:KqRRUDEc...@bancom.co.uk...
> In article <tNWdnRFaz_Xp1f3M...@bt.com>, R. Mark Clayton
> <nospam...@btinternet.com> scribeth thus
>>
> <nospam...@btinternet.com> scribeth thus
>>
>> sipgate say this is not sufficient.
>>They are demanding I send them ID by email including:
>>1 My full name
>>2 Full postal address
>>3 Date of birth
>>4 Passport or driving licence.
>>Since I never gave them all this information in the first place I
>>don't see how it helps them to check my ID. As a matter of goodwill I
>>sent them the first 3 pieces of information but they say this is
>>insufficient. I MUST provide them with a digitised passport or driving
>>licence. I am not prepared to do this as it may put me at risk of
>>identity fraud.
>>
>>What is wrong with sipgate when they refuse to accept valid log in
>>credentials for updating my email address?
>>
>>1. ONLY send them a certified copy of your passport / license.
>>or
>
> That sounds like a scam in the making..
Missed the bit about email - so they just want a scan. Still a bit worrying
>>They are demanding I send them ID by email including:
>>1 My full name
>>2 Full postal address
>>3 Date of birth
>>4 Passport or driving licence.
>>Since I never gave them all this information in the first place I
>>don't see how it helps them to check my ID. As a matter of goodwill I
>>sent them the first 3 pieces of information but they say this is
>>insufficient. I MUST provide them with a digitised passport or driving
>>licence. I am not prepared to do this as it may put me at risk of
>>identity fraud.
>>
>>What is wrong with sipgate when they refuse to accept valid log in
>>credentials for updating my email address?
>>
>>1. ONLY send them a certified copy of your passport / license.
>>or
>
> That sounds like a scam in the making..
though.
>
>>2. Move to Voipfone
>
> Yes much better in many ways:)..
for them.
>>
>>
>
> --
> Tony Sayer
>
Chris Blunt
Apr 8, 2013, 8:20:01 AM4/8/13
to
On 7 Apr 2013 07:50:46 GMT, Bob Eager <news...@eager.cx> wrote:
>On Sun, 07 Apr 2013 14:23:42 +0800, Chris Blunt wrote:
>
>> On 6 Apr 2013 10:24:57 GMT, Bob Eager <news...@eager.cx> wrote:
>>
>>>On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
>>>
>>>> I've been a user of sipgate for many years without problem. Recently
>>>> sipgate changed their log-in system. When trying to log-in it says:
>>>> "We have recently changed the security policy on our website. This
>>>> means that you will need to create a new log-in password. You will
>>>> shortly receive an email from us at your sipgate account email
>>>> address. "
>>>
>>>a.k.a. "Our password database has been compromised"
>>
>> If that were true then you'd expect them to ask all their customers to
>> change their passwords. I can still log-in as normal with the same
>> password I've been using on the account for several years.
>
>Just for laughs, I tried to log in and was immediately forced to change
>my password.
Maybe they're tightening up on the types of passwords used on the
>On Sun, 07 Apr 2013 14:23:42 +0800, Chris Blunt wrote:
>
>> On 6 Apr 2013 10:24:57 GMT, Bob Eager <news...@eager.cx> wrote:
>>
>>>On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
>>>
>>>> I've been a user of sipgate for many years without problem. Recently
>>>> sipgate changed their log-in system. When trying to log-in it says:
>>>> "We have recently changed the security policy on our website. This
>>>> means that you will need to create a new log-in password. You will
>>>> shortly receive an email from us at your sipgate account email
>>>> address. "
>>>
>>>a.k.a. "Our password database has been compromised"
>>
>> If that were true then you'd expect them to ask all their customers to
>> change their passwords. I can still log-in as normal with the same
>> password I've been using on the account for several years.
>
>Just for laughs, I tried to log in and was immediately forced to change
>my password.
system. My password contains two alpha characters and six numeric. It
could be that some simpler combinations may no longer be acceptable.
I've been using the same password for over eight years, so it can't be
anything to do with when you last changed the password.
Chris
Chris Blunt
Apr 8, 2013, 8:20:01 AM4/8/13
to
On Sun, 7 Apr 2013 08:08:17 +0100, Malcolm Loades <dev...@loades.eu>
wrote:
OK, I missed that. The subject line of the message suggested they
wanted the document itself.
Then what does he expect Sipgate to do? Would he be happy for them to
allow access to his account to anyone who happens to know his name,
postal address and date of birth?
Chris
wrote:
wanted the document itself.
Then what does he expect Sipgate to do? Would he be happy for them to
allow access to his account to anyone who happens to know his name,
postal address and date of birth?
Chris
Bob Eager
Apr 8, 2013, 8:30:04 AM4/8/13
to
On Mon, 08 Apr 2013 20:20:01 +0800, Chris Blunt wrote:
> On 7 Apr 2013 07:50:46 GMT, Bob Eager <news...@eager.cx> wrote:
>
>>On Sun, 07 Apr 2013 14:23:42 +0800, Chris Blunt wrote:
>>
>>> On 6 Apr 2013 10:24:57 GMT, Bob Eager <news...@eager.cx> wrote:
>>>
>>>>On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
>>>>
>>>>> I've been a user of sipgate for many years without problem. Recently
>>>>> sipgate changed their log-in system. When trying to log-in it says:
>>>>> "We have recently changed the security policy on our website. This
>>>>> means that you will need to create a new log-in password. You will
>>>>> shortly receive an email from us at your sipgate account email
>>>>> address. "
>>>>
>>>>a.k.a. "Our password database has been compromised"
>>>
>>> If that were true then you'd expect them to ask all their customers to
>>> change their passwords. I can still log-in as normal with the same
>>> password I've been using on the account for several years.
>>
>>Just for laughs, I tried to log in and was immediately forced to change
>>my password.
>
> Maybe they're tightening up on the types of passwords used on the
> system. My password contains two alpha characters and six numeric. It
> could be that some simpler combinations may no longer be acceptable.
My old one contained six alpha and two numeric...arguably slightly better
> On 7 Apr 2013 07:50:46 GMT, Bob Eager <news...@eager.cx> wrote:
>
>>On Sun, 07 Apr 2013 14:23:42 +0800, Chris Blunt wrote:
>>
>>> On 6 Apr 2013 10:24:57 GMT, Bob Eager <news...@eager.cx> wrote:
>>>
>>>>On Sat, 06 Apr 2013 09:10:46 +0100, å wrote:
>>>>
>>>>> I've been a user of sipgate for many years without problem. Recently
>>>>> sipgate changed their log-in system. When trying to log-in it says:
>>>>> "We have recently changed the security policy on our website. This
>>>>> means that you will need to create a new log-in password. You will
>>>>> shortly receive an email from us at your sipgate account email
>>>>> address. "
>>>>
>>>>a.k.a. "Our password database has been compromised"
>>>
>>> If that were true then you'd expect them to ask all their customers to
>>> change their passwords. I can still log-in as normal with the same
>>> password I've been using on the account for several years.
>>
>>Just for laughs, I tried to log in and was immediately forced to change
>>my password.
>
> Maybe they're tightening up on the types of passwords used on the
> system. My password contains two alpha characters and six numeric. It
> could be that some simpler combinations may no longer be acceptable.
than yours!
c...@isbd.net
Apr 8, 2013, 4:10:00 PM4/8/13
to
brightside S9 <address@replyto_is_not.invalid> wrote:
>
> Nowadays it is quite common for an ID check that you provide driving
> licence or passport *number*. But the name and postal address on those
> documents *must* be the same name and postal address you provided on
> whatever you are applying for.
>
UK passports at least don't have an address on them.
--
Chris Green
>
> Nowadays it is quite common for an ID check that you provide driving
> licence or passport *number*. But the name and postal address on those
> documents *must* be the same name and postal address you provided on
> whatever you are applying for.
>
UK passports at least don't have an address on them.
--
Chris Green
Anti-Spam
Apr 9, 2013, 3:18:09 AM4/9/13
to
On Sun, 07 Apr 2013 17:37:36 +0100, "Anthony R. Gold"
<not-fo...@ahjg.co.uk> wrote:
>On Sat, 06 Apr 2013 09:10:46 +0100, å < Ş @ Ş.Ş > wrote:
>
>> I've been a user of sipgate for many years without problem. Recently
>> sipgate changed their log-in system. When trying to log-in it says:
>> "We have recently changed the security policy on our website. This
>> means that you will need to create a new log-in password. You will
>> shortly receive an email from us at your sipgate account email
>> address. "
>
>I wonder how rarely you log in. I was asked to change my password in January
>2012 and have not (yet) been asked to add or change anything since then.
If we are talking about www.sipgate.co.uk then I have been with them
for years and have not been asked to change my password. The only
thing thats comes up on their web page (and has done so for some time)
near the top of the page, when you log in, is this message.
"Important notice: In order to be able to contact the emergency
services from your sipgate account, you have to configure and activate
your emergency location! Please be sure to submit your correct and
valid UK address as foreign addresses are not accepted. Without doing
so, making an emergency call is not possible and could put you and
your loved ones in jeopardy should an emergency occur! Configure now"
I have not bothered with it, because I have a landline phone as well.
<not-fo...@ahjg.co.uk> wrote:
>On Sat, 06 Apr 2013 09:10:46 +0100, å < Ş @ Ş.Ş > wrote:
>
>> I've been a user of sipgate for many years without problem. Recently
>> sipgate changed their log-in system. When trying to log-in it says:
>> "We have recently changed the security policy on our website. This
>> means that you will need to create a new log-in password. You will
>> shortly receive an email from us at your sipgate account email
>> address. "
>
>2012 and have not (yet) been asked to add or change anything since then.
If we are talking about www.sipgate.co.uk then I have been with them
for years and have not been asked to change my password. The only
thing thats comes up on their web page (and has done so for some time)
near the top of the page, when you log in, is this message.
"Important notice: In order to be able to contact the emergency
services from your sipgate account, you have to configure and activate
your emergency location! Please be sure to submit your correct and
valid UK address as foreign addresses are not accepted. Without doing
so, making an emergency call is not possible and could put you and
your loved ones in jeopardy should an emergency occur! Configure now"
I have not bothered with it, because I have a landline phone as well.
Woody
Apr 9, 2013, 12:07:45 PM4/9/13
to
"Anti-Spam" <An...@Spam.com> wrote in message
news:ovf7m8dsn4a91bgt5...@4ax.com...
I have two accounts with Sipgate and haven't look at either for
may 4-5 years but both came up correctly when I logged in. I
couldn't remember the password for the second account and they
sent me a new one almost immediately.
Has the OP considered that maybe Sipgate just don't like him?
news:ovf7m8dsn4a91bgt5...@4ax.com...
may 4-5 years but both came up correctly when I logged in. I
couldn't remember the password for the second account and they
sent me a new one almost immediately.
Has the OP considered that maybe Sipgate just don't like him?
Graham.
Apr 9, 2013, 2:58:45 PM4/9/13
to
>I have two accounts with Sipgate and haven't look at either for
>may 4-5 years but both came up correctly when I logged in. I
>couldn't remember the password for the second account and they
>sent me a new one almost immediately.
>
>Has the OP considered that maybe Sipgate just don't like him?
account in December 2011. My original passwords were only 5 characters
long, so maybe its a genuine tightening up of security rather than
"firefighting"
Here's the text:
********************************************************************
sipgate Change
password
--------------------------------------------------------------------
sipgate GmbH * Gladbacher Str. 74 * 40219 Duesseldorf
********************************************************************
Your account number:
Dear ,
We have recently changed the security policy on our website. This
means that you will need to create a new log-in password.
password:
https://secure.sipgate.co.uk/...
Thank you!
If you have any further queries, please contact our support team at:
sup...@support.sipgate.co.uk
Kind Regards,
your sipgate team
********************************************************************
Questions? Send an email to: sup...@support.sipgate.co.uk
********************************************************************
sipgate GmbH * Gladbacher Str. 74 * 40219 Duesseldorf
Fax +49 211/30203322 * tNr. 106/5724/7147 * HRB 39841 Duesseldorf
V.A.T. ID: DE219349391 * Company directors: Tim Mois/Thilo Salmon
********************************************************************
--
Graham.
%Profound_observation%
David Woolley
Apr 9, 2013, 6:26:41 PM4/9/13
to
Woody wrote:
>
> Has the OP considered that maybe Sipgate just don't like him?
>
>
As I already suggested, he could be using a throwaway email address that
>
> Has the OP considered that maybe Sipgate just don't like him?
>
>
it not easily traceable to a real person.
Nick
Apr 10, 2013, 8:11:55 AM4/10/13
to
On 06/04/2013 15:07, J G Miller wrote:
> Looking at the call rates at
>
> <http://www.sipgate.co.uk/user/tarife.php>
>
> they appear to be significantly more expensive than other, just as good,
> alternative VOIP providers.
>
DID for free monthly rental? Who does it cheaper?
> Looking at the call rates at
>
> <http://www.sipgate.co.uk/user/tarife.php>
>
> they appear to be significantly more expensive than other, just as good,
> alternative VOIP providers.
>
The great thing about voip is you can use different providers for making
and receiving calls.
Message has been deleted
Malcolm Loades
Apr 10, 2013, 9:10:11 AM4/10/13
to
J G Miller <mil...@yoyo.ORG> writes
those who use routeing rules to direct outgoing calls through one VOIP
provider or another, based on the number being called. My routing rules
include the following routes - Landline, Landline using 18185, justvoip,
voip.co.uk and sipgate. Not one of those is cheapest for all
destinations and not one is most expensive for all destinations!
For me sipgate is cheapest by miles for calls to Zimbabwean mobiles and
nearer to home, 0871 numbers. Justvoip wins hands down on UK
geographic, European and USA calls at 0.00p/minute using free minutes
earned by calling Zimbabwean landlines at the justvoip rate which is
lower than anyone else's - I currently have 355 free days!
Does anyone use a single VOIP provider for ALL outgoing calls?
Malcolm
>Looking at the call rates at
>
> <http://www.sipgate.co.uk/user/tarife.php>
>
>they appear to be significantly more expensive than other, just as good,
>alternative VOIP providers.
>
Broad sweeping statements like that are both useless and inaccurate for
>
> <http://www.sipgate.co.uk/user/tarife.php>
>
>they appear to be significantly more expensive than other, just as good,
>alternative VOIP providers.
>
those who use routeing rules to direct outgoing calls through one VOIP
provider or another, based on the number being called. My routing rules
include the following routes - Landline, Landline using 18185, justvoip,
voip.co.uk and sipgate. Not one of those is cheapest for all
destinations and not one is most expensive for all destinations!
For me sipgate is cheapest by miles for calls to Zimbabwean mobiles and
nearer to home, 0871 numbers. Justvoip wins hands down on UK
geographic, European and USA calls at 0.00p/minute using free minutes
earned by calling Zimbabwean landlines at the justvoip rate which is
lower than anyone else's - I currently have 355 free days!
Does anyone use a single VOIP provider for ALL outgoing calls?
Malcolm
tony sayer
Apr 10, 2013, 5:09:05 PM4/10/13
to
In article <hx7mUuEz...@news.posting>, Malcolm Loades
<dev...@loades.eu> scribeth thus
Yes, VoIPfone...
--
Tony Sayer
<dev...@loades.eu> scribeth thus
--
Tony Sayer
Chris Blunt
Apr 10, 2013, 11:11:06 PM4/10/13
to
On Wed, 10 Apr 2013 14:10:11 +0100, Malcolm Loades <dev...@loades.eu>
wrote:
>Does anyone use a single VOIP provider for ALL outgoing calls?
I do, but then I only use Sipgate.co.uk for one specific purpose. It
gives me a UK geographical number which I can receive calls at home in
the Philippines on, and I can make calls back to the UK at local
rates. That's just about all I need normally.
My average total spend with them is less than �10 a year.
Chris
wrote:
>Does anyone use a single VOIP provider for ALL outgoing calls?
gives me a UK geographical number which I can receive calls at home in
the Philippines on, and I can make calls back to the UK at local
rates. That's just about all I need normally.
My average total spend with them is less than �10 a year.
Chris
Message has been deleted
Chris Davies
Apr 15, 2013, 9:44:20 AM4/15/13
to
Malcolm Loades <dev...@loades.eu> wrote:
> Does anyone use a single VOIP provider for ALL outgoing calls?
I think (BCBBTC) that I use smslisto for all my outgoing. (Calling
> Does anyone use a single VOIP provider for ALL outgoing calls?
pattern is mostly UK mobiles with some Europe/US/NZ/AU landlines.)
Chris
Chris Davies
Apr 15, 2013, 9:40:51 AM4/15/13
to
å <=?x-user-defined?Q? ? @ ?.? ?=> wrote:
> I've been a user of sipgate for many years without problem. Recently
> sipgate changed their log-in system.
> I've been a user of sipgate for many years without problem. Recently
> sipgate changed their log-in system.
> "We have recently changed the security policy on our website. This
> means that you will need to create a new log-in password. You will
> shortly receive an email from us at your sipgate account email
> address."
This first happened to me about four years ago. I lost one of my VoIP
> shortly receive an email from us at your sipgate account email
> address."
accounts with them because I couldn't provide the associated identity
information (it had originally been set up for a contractor. They'd left
but I'd not updated the personal information to point back to me).
Chris
Mark Evans
Apr 21, 2013, 4:41:18 PM4/21/13
to
ￜ <=?x-user-defined?Q? ? @ ?.? ?=> wrote:
> Unfortunately my email address has changed so clicking the link
> doesn't work. I've explained this to sipgate support. Despite my
> having correct log in information, sipgate say this is not sufficient.
> They are demanding I send them ID by email including:
> 1 My full name
> 2 Full postal address
> 3 Date of birth
> 4 Passport or driving licence.
> Since I never gave them all this information in the first place I
> don't see how it helps them to check my ID. As a matter of goodwill I
> sent them the first 3 pieces of information but they say this is
> insufficient. I MUST provide them with a digitised passport or driving
> licence. I am not prepared to do this as it may put me at risk of
> identity fraud.
AFAIK there is no requirement actually have either document in the
> Unfortunately my email address has changed so clicking the link
> doesn't work. I've explained this to sipgate support. Despite my
> having correct log in information, sipgate say this is not sufficient.
> They are demanding I send them ID by email including:
> 1 My full name
> 2 Full postal address
> 3 Date of birth
> 4 Passport or driving licence.
> Since I never gave them all this information in the first place I
> don't see how it helps them to check my ID. As a matter of goodwill I
> sent them the first 3 pieces of information but they say this is
> insufficient. I MUST provide them with a digitised passport or driving
> licence. I am not prepared to do this as it may put me at risk of
> identity fraud.
first place.
Have you contacted the Information Commisioner's Office about this?
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