> It states
> >Secondly, I'm sure you're aware that shortly we're going to be turning
> > off all PSTN lines in 2025 - the first step of the digital switchover is
> > next year, we'll no longer to be able to re-activate PSTN lines that go
> > down - so if you're not ready yet, we really need to look at this for
> > you to ensure you won't lose your numbers. Have you already migrated to
> > a cloud platform?
That is a strange email. What part of BT was emailing you about that? BT
Business perhaps (who expect their customers to know what 'PSTN' and 'cloud
platform' mean)? Sounds rather chatty - did it come from an account manager
or similar at BT?
> I am not sure whether this is just an illiterate email, but what
> happens when the POTS subscriber
> - has no ADSL
> - has no idea what ADSL or VOIP is
> - is on the end of a copper pair which BT fix *for voice* but won't
> fix *for data* for weeks and weeks (the standard BT practice for non
> huge customers)
> - gets regular power cuts *and* has no GSM signal (and probably has no
> mobile phone)
I don't think those people will have migrated their PSTN to a cloud
platform, not having a clue what those things are.
I think they are currently migrating VDSL customers over to SOGEA (ie with
no analogue voice). I'm not sure what the plan is for voice-only customers
at the moment - they can provision those capable of VDSL or decent ADSL with
a DSL service and a router to plug in their phone.
I'm not sure what happens to those on marginal lines not really capable of
ADSL, but those people are few.
> I went to VOIP (from ISDN2 which worked 100% for 20 years) when I got
> FTTP but would not have done so earlier due to poor *data* service
> levels on copper. I would advise anyone to *not* go to VOIP unless
> they have FTTP, and FTTP will take much longer than 2025. At home (N
> of Brighton) there is no FTTP in most of the villages. And no GSM;)
What's your definition of 'poor data service'? Can you get 512Kbps up and
down? That's what a 'voice only' FTTP line gives you. Obviously FTTP is
more reliable than copper, but VOIP generally works fine in that kind of
If your line is so bad that you can't get that, I assume they will either
not turn off your PSTN or put you top of the list for FTTP. I think those
are relatively rare.
There is the power cut issue, which has rightly been highlighted by many
others. That is mostly solved with batteries, but Openreach have
cheapskated out of that one, and I think the solution is just providing a
suitable battery pack to those in that position. That should have been part
of the design from the outset, but it seems like they're hastily trying to
paper over their omissions.
> What does this bloke mean by "re-activate PSTN lines that go down"?
Not sure, but I suspect it means you can't order PSTN service on an existing
line that is still in place but has previously been cancelled.
> And what does "cloud" got to do with VOIP? This is BS, surely :)
Many businesses have migrated their voice calls from the telco who provides
their wires to a third party VOIP operation over the internet. The 'cloud
providers' offer lots of fancy business features like virtual telephone
exchanges, online voicemail, call routing services and load balancing, menu
trees, call recording for compliance, etc etc - as well as way cheaper
calls. Businesses still using old fashioned copper voice lines are
dwindling, mostly small businesses that don't use the phone very much.
(Some of the smaller scale cloud VOIP operators are fine to use as a
domestic phone provider over your broadband, paying £0-2 per month for a