An open letter to Jean Francois Pontal (Orange CEO) - Long
www.kernow-telecom.co.uk
As a long standing Orange customer of many years, I have seen the
quality and overall value-for-money of the Orange network decline rapidly,
coincidentally around the same time as your debt-ridden company (FT)
purchased it.
Once, the future was bright, with Orange Everyphone, International calls at
20% below BT rates, cheap roaming, Everyday 50, Free Care, SMS from 4p, 0800
data, cheap x-net calls, OVP and Orange Assistant to name a few things.
Orange Everyphone:
A brialliant idea! An idea where Orange get an income from the incoming
calls diverted to another number. However, this amount was smaller than
standard diverts (obviously), so you canned it. People who used and loved
Everyphone now won't divert at all due to the higher cost. Own Goal Orange!
International Calls at 20% below BT rates:
Another great idea! Ditch the home phone and call abroad at 20% lower than
BT rates. Once again, this idea was scuppered by new "simpler" prices (ie:
more expensive). Do you now realise that people now call abroad via other
methods on Orange due to your price-hike? Own Goal Orange!
Roaming:
See above. Since the "simplification", the roaming rates have risen to suit.
People now buy local sim cards to make their calls. Own Goal Orange!
Everyday 50:
Probably the best tariff ever thought up! Didn't make much money for people
who used all their 50 mins daily and never made an off peak call. But then
again, who can confess to that? People made peak calls regularly, and never
used all their 50 mins allocation. (Most people I knew had bills of
£30-£40). Now you scuppered probably one of the biggest cash-cows for the
network. Own Goal Orange!
Free Care:
Probably saw this coming, but with your new "simpler" pricing, this would
have been an ideal incentive to entice new connections, even just keeping it
free for 6 months, but no! And now you introduce an excess fee. It isn't
worth £2 a month now, let alone £5! And what about all the loyal customers
who had their loyaly discount? Shafted of course. Own Goal Orange!
SMS from 4p:
OK, only on higher Talk Plans, but the majority of Orange customers could
send SMS for about 6-7p a shot. Seeing it probably costs about 0.1p for you
to carry a text, I cannot see it justifiable for you to increase it to 10p!
As a result, I text less. Own Goal Orange!
0800 data:
OK, it seemed that you were losing out on this one, but surely you lose more
on 0800 voice? Oh wait a minute - you actually still *MAKE* money on these
calls! A small amount admittedly, but you actually lose nothing by providing
it. Result: I stopped earning you that small amount by getting BT installed
at home. Own Goal Orange!
X-Net calls:
Do they need to be 35p/min? No!
On the old Plans, they cost 12p/min off peak. OK, not inclusive, but cheaper
all the same, so why not reduce off peak costs for Orange to Orange Talk
Plan customers? No, of course you have your ARPU to think about! I now use
18866 from my BT phone to call mobiles at 10p/min or 2p/min at weekends! Own
Goal Orange!
OVP:
Now, I could write an entire letter about this one! Since assuming power at
Orange, have you actually read what OVP stands for? Orange Value PROMISE!
(Emphasis on the last word)
Back in the Good-'ol days, when OVP was introduced, you practically
replicated everything about the tariff. Now though, totally different ball
game -----
Orange - "We cannot match the 3p Virgin Text as our network cannot
differentiate between on-net and x-net texts"
WRONG! In the old days, you matched One 2 Ones differing text rates (4p
on-net and 10p off net)
Orange: "We cannot match the 6pm off peak starting time for Freetime 750 as
our billing system won't allow it"
WRONG! You managed it perfectly for One2Weekend and One2Evening tariffs. Not
to mention you being perfectly able to replicate O2 and Vodaofnes Peak and
Off Peak times with no problems.
Orange: We can't match 3 tariffs because....
WRONG! You "matched" them for a while for churning customers because you
actually realsied 3 was a threat to your voice business. Then you realsied
everyone got onto the bandwagon and stopped it. Now people are actually
leaving Orange for 3! Nice move!
.... I could go on.......
Lets face it - OVP is a FARCE! You need to do the following *NOW* to restore
faith in OVP customers:-
6pm start time for Off Peak on T-Mobile OVP.
FREE CS calls for Vodafone OVP - Vodafone abolished charges to 191 years
ago!
3p on-net texts to Virgin OVP customers.
Match 3's tariffs.
Keep a closer eye on competitors - (Evening and weekend on Voda is now 900
mins, not 300)
Own Goal Orange!
And finally, Orange Assistant, a service that albeit not used by many has
been a valuable business tool for many. And maybe, one of the few staying
points for Orange business customers that have maybe been disappointed with
Orange with other things, and may now decide to jump ship. Own Goal again
Orange!
So, to cap it all, France Telecom need to listen more to punters rather than
squueze every last penny out of them. Because one day, you'll squeeze them
so hard, they'll slip out of your hands like an old bar of soap, straight
into the clutches of a rival.
Joyeux Noel!
Simon
root
message news:bsksd3$dfo7f$1...@ID-190205.news.uni-berlin.de...
> Dear Monsieur Pontal,
[...]
> Joyeux Noel!
>
> Simon
Nice one Simon!
I wrote a similar one (email) when they messed me about whilst trying to get
a good deal on upgrade. I got a phone call on the 23rd from the Exec Office
saying how they would be submitting my comments to a meeting of the board
(or some board anyway!). The more complaints they get about one particular
issue, then they'll take action on that point. Don't know how true this
might be, but it's worth a shot. The Executive Office e-mail is executive
DOT office AT orange DOT co DOT uk
Paul Landregan
"www.kernow-telecom.co.uk" <NOSPA...@kernow-telecom.co.uk> wrote in
message news:bsksd3$dfo7f$1...@ID-190205.news.uni-berlin.de...
Excellent letter M8. I too have parted company with Orange. Now with O2 and
happy(er).
>
>
root
news:bskup2$df13o$1...@ID-198833.news.uni-berlin.de...
>
> "www.kernow-telecom.co.uk" <NOSPA...@kernow-telecom.co.uk> wrote in
> message news:bsksd3$dfo7f$1...@ID-190205.news.uni-berlin.de...
and
> happy(er).
Did you really have to quote a 6KB post to tell us that?
*Plonk*
Grandad
say that my two contracts are now being run down, only weeks to go, prior to
leaving for 3 - I shall not be staying, they don't deserve customer loyalty
Steve Terry
news:bsksd3$dfo7f$1...@ID-190205.news.uni-berlin.de...
> As a long standing Orange customer of many years, I have seen the
> quality and overall value-for-money of the Orange network decline rapidly,
> coincidentally around the same time as your debt-ridden company (FT)
> purchased it.
>
> Once, the future was bright, with Orange Everyphone, International calls at
> 20% below BT rates, cheap roaming, Everyday 50, Free Care, SMS from 4p, 0800
> data, cheap x-net calls, OVP and Orange Assistant to name a few things.
>
That's about it in a nutshell.
Clearly Orange have a serious management problem since Snookums left.
"Your plan" cost a million quid, and... a year in the planning !!
Jeeezz... Those Orange management morons in the Orange cinema ads
pissing off Carrie Fisher, and Roy Schnider really are in charge of the asylum.
To say they haven't a clue what to do would be the understatement of the year.
i.e. look at the latest, replacing YP120 and up 2000 text with unlimited
weekends !
Where the 'uck did that gem come from ??
Overloaded Orange MC next weekend ? Naaaa.....
IMO the answers simple, Orange have a lovely conference centre in
Birmingham, they should be inviting the 50 leading members of the Orange list
to a brainstorm meeting there.
Steve Terry
www.kernow-telecom.co.uk
news:tGnHb.11583$FN....@newsfep4-winn.server.ntli.net...
> IMO the answers simple, Orange have a lovely conference centre in
> Birmingham, they should be inviting the 50 leading members of the Orange
list
> to a brainstorm meeting there.
So I am not mad? People actually agree with me?
Geez! I thought I was alone here, and I connect people to this network every
single day! Maybe it's the Christmas slug of cooking sherry, but Orange have
had this coming for a good 18 months now....... *GRRRR*
Simon (Who is chartering a bus for 50 people to the B'Ham conference
centre - I'm driving!)
--
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Steve Terry
> "Steve Terry" <g4...@despammed.com> wrote in message
> news:tGnHb.11583$FN....@newsfep4-winn.server.ntli.net...
>
> > IMO the answers simple, Orange have a lovely conference centre in
> > Birmingham, they should be inviting the 50 leading members of the Orange
> list
> > to a brainstorm meeting there.
>
> So I am not mad? People actually agree with me?
>
> Geez! I thought I was alone here, and I connect people to this network every
> single day! Maybe it's the Christmas slug of cooking sherry, but Orange have
> had this coming for a good 18 months now....... *GRRRR*
>
> Simon (Who is chartering a bus for 50 people to the B'Ham conference
> centre - I'm driving!)
>
Steve Terry
Steve Terry
> Dear Monsieur Pontal,
<snip>
>
Hasn't he recently moved over for some other even more faceless entity ?
Steve Terry
www.kernow-telecom.co.uk
> Hasn't he recently moved over for some other even more faceless entity ?
Yes. I have since emailed the real CEO, Solomon Trujillo.
Sorry!
Simon
CJ
> DOT office AT orange DOT co DOT uk
>
And it's better to forward proper letters like the OP rather than the odd
2-line e-mail which simply gets ignored.
Silmonli
Regards,
Sil
root
news:20031227175530...@mb-m27.aol.com...
Who knows?
But I am sure the oldies on the group here, including myself, will recall
Orange having a link to the group on its .co.uk web site before that was
"simplified" too.
Fred Gibson
> 2-line e-mail which simply gets ignored.
>
Good summary. They really don't seem to be the sharpest tools in the box do
they? I'm afraid that the only time Orange will understand is when the
French government says they won't bail them out anymore. My guess is that FT
is likely to be forced to sell Orange in the not too distant future if
confidence in the brand continues being sapped in this way. Market share is
likely to be very different next year. Clearly their current strategy which
is designed to increase revenue at all costs is not working, as customer
dissatisfaction climbs.
Cheers
Fred
seuss
alternative network I should move to. Is there any other network which
offers genuinely better value and functionality?
www.kernow-telecom.co.uk
news:vus69i4...@news.supernews.com...
> I agree completely with all of your points - but I don't know which
> alternative network I should move to. Is there any other network which
> offers genuinely better value and functionality?
None - but you have to admit - they didn't have to use the draconian
measures they have already. In fact, in the last 18 months, people have
become more fanatical with "Value for money". At the moment, only "3" offer
that, and quite frankly, looking at their network, I hardly see them as a
threat.
hair...@despammed.com
<NOSPA...@kernow-telecom.co.uk> wrote:
>So I am not mad? People actually agree with me?
No, you aren't mad, and I agree with you, but I have written Orange
off as a lost cause.
They'd be at the bottom of the list when I was choosing a network.
Even my nice new 3510i for -£45 probably won't get used. Well, not on
Orange: I've already unlocked it and put a T-mobile sim in it.
--
Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!
mar...@myrealbox.com
On Sat, 27 Dec 2003 21:09:15 -0000, "www.kernow-telecom.co.uk"
<NOSPA...@kernow-telecom.co.uk> wrote:
>France Telecom need to listen more to punters
But they don't, because they never have.
I've just switched my Internet from Wanadoo (France Telecom) to 9
Online and will switch my telecoms (apart from line rental) from FT to
9 Online.
France Telecom and Wanadoo do not understand the concept of customer
service.
Please provide the e-mail address of M. Pontal so that I can make this
point to him.
Merci d'avance
Marcus Williamson
hair...@despammed.com
<NOSPA...@kernow-telecom.co.uk> wrote:
>At the moment, only "3" offer
>that, and quite frankly, looking at their network, I hardly see them as a
>threat.
They passed the 5,000 base station milestone last week, and are
averaging 200 new ones per week.
All they need is some half-decent handsets, proper data support, and a
call centre that is competent, and it could be very different.
It may not take long.
Mike
I thought a text on Orange was now 12p? I doubt they will listen, most
companies take bad business advice from highly paid consultants and go the
same way as Tmobile. They still refuse to supply a PAC after a omplaint to
OFTEL, they will not give a reason for not supplying it either. They send
out the same messages and ignore the question. Just look at Ondigital. The
biggest mistake they made was thinking that everyone who bought the box
liked football. A mistake as simple as that can be devastating.
"root" <ae...@despammed.com> wrote in message
news:bskucc$e4aio$1...@ID-193745.news.uni-berlin.de...
Mike Jones Super Hero (sluff)
> Excellent - I have also raised most of these points with O and am
> sorry to say that my two contracts are now being run down, only weeks
> to go, prior to leaving for 3 - I shall not be staying, they don't
> deserve customer loyalty
If my experience with 3 is anything to go by you *WILL* be back
---
Never Underestimate the power of The Sluff
© Mike Jones 1999 - 2003
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.555 / Virus Database: 347 - Release Date: 24/12/2003
hair...@despammed.com
>I thought a text on Orange was now 12p?
No, it depends on which tariff you are on, and what number you are
sending it to.
AndWhyNot
<NOSPA...@kernow-telecom.co.uk> wrote:
>So, to cap it all, France Telecom need to listen more to punters rather than
>squueze every last penny out of them.
Since WHEN does ANY large corporate company give a toss about
customers ........ ??
Flighty
<NOSPA...@kernow-telecom.co.uk> wrote:
>>So I am not mad? People actually agree with me?
Flighty replied-
I really appreciate your most articulate blast at Orange - I have my own
concern about their operational capability via the Middlesbourough call
centre after their over-cooking the pre-Christmas market and a failure
in their IT infrastructure to meet this excess demand. For instance they
*lost* all web generated orders from 30 Nov > 02 Dec and their PAYG
e-registration has never worked, forcing even more traffic via the CS -
doom loop :-(
My own crusade is via Watchdog and their Corporate Affairs Dept:-
http://www.bbc.co.uk/watchdog/contact/onlineshopping.shtml
Sarah Taylor
Corporate Communications Manager
33 Wigmore Street
London UK
media....@orange.co.uk
--
www.flighty.ukf.net
X-No-Archive: Yes
CC 103194
Laurie Dunkley
"AndWhyNot" <nos...@nowayhose.co.au> wrote in message
news:dfb46b091a909489...@news.teranews.com...
Agreed, and doesn''t that include all the networks ? At the end of the day
the Corporates are out to fleece you for as much as they can get away with,
for example IMO pricing and tariffs in theVoda shops isn't good, they seem
way out of kilter with competitors. #7.50p for a megabyte of data on Talk
30, ouch ! Not to mention the price of handsets.
Laurie
Vince
"Mike" <m*1...@lycos.co.uk> wrote in message
news:CerHb.11706$FN...@newsfep4-winn.server.ntli.net...
> I thought a text on Orange was now 12p?
On Just Talk, yes.
> Just look at Ondigital. The
> biggest mistake they made was thinking that everyone who bought the box
> liked football. A mistake as simple as that can be devastating.
And they assumed we'd want to pay a similar price for the service to the
price for Sky, yet with *far* less choice of channel. Not that I like Sky,
in fact I'll be canning my subscription in the near future because I'm fed
up of the annual price hikes for increasingly poor quality picture (lets
squeeze more in), and the sheer volume of +1 channels which are just a waste
of time to anyone with a VCR/Tivo/DVD-R/Recorder, but thats a rant for
another group :-)
Vince
Vince
" Mike Jones Super Hero (sluff)" <winterpr...@nospam.yahoo.co.uk>
wrote in message news:bsm5l7$e7poh$1...@ID-205360.news.uni-berlin.de...
> If my experience with 3 is anything to go by you *WILL* be back
And if your exeperience is anything like mine, you *WON'T* be back :-)
Vince
> alternative network I should move to. Is there any other network which
> offers genuinely better value and functionality?
O2 seem to be offering increasingly decent Tariffs, and the network coverage
seems pretty reasonable [1] from my limited experience. I know of several
people on O2 who won't be leaving them anytime soon - they've definately
improved from time long gone.
Vodafone are the only network who seem to be able to offer proper GPRS
service, they're not the cheapest for everything, but they do offer what
they claim to as a general rule.
T-Mobile - If you're not overly bothered by coverage, and happen to use it
within an area well covered (like I am) then they offer some cracking
deals - the extras offered by some dealers makes it even better, in 2 years
now, my FT750 contracts cost me a total of ~£4.00. You can't really complain
for that sort of money!
And if you're in a good coverage area (Exeter/South West), three while in
its infancy, and undoubtedly nowhere near as stable/mature as the main 2G
networks offer some great tariffs - it does depend on what you want. I
certainly appreciate my three service, but many here disagree.
None of them are perfect, but Orange are certainly offering ever decreasing
value and the overall service is just shocking of late, they've also had
some pretty large scale outages which are noteable of a network once
regarded top dog for its network availability and performance.
Vince
[1] My experience is generally based on using O2 when "roaming" out of 3G
areas with three, plus that of friends of mine. We certainly find O2
Coverage in places where Orange is dead. That said, of late, I've noticed my
T-Mobile phone works where friends Orange handsets are dead :-)
Vince
<hair...@despammed.com> wrote in message
news:267suvs7btjun9vjk...@4ax.com...
> They passed the 5,000 base station milestone last week, and are
> averaging 200 new ones per week.
Several green transmitters have appeared around here of late - the only area
still not covered now seems to be the main city centre, which I still find
bizarre.
Vince
Vince
"Laurie Dunkley" <laurie_...@despammed.com> wrote in message
news:bsmhfl$eiej4$1...@ID-181787.news.uni-berlin.de...
>#7.50p for a megabyte of data on Talk
> 30, ouch ! Not to mention the price of handsets.
I hope you mean 750p (e.g. £7.50) and not 7.5p - if you're complaining that
it is 7.5p a meg, then you need help, that'd be a bargain :-)
Vince
Sausagefans.com
sp...@unlockingshop.co.uk says...
> Fred Gibson reckoned that:
> > Clearly their current strategy which
> > is designed to increase revenue at all costs is not working, as customer
> > dissatisfaction climbs.
>
> more active customers than any other network, and won the mobile choice
> award for best network this year.
Jon, you know I think that O is the best of a bad bunch but do bear in
mind that many of their awards etc have been won based on voting / data
before some of their more dramatic changes.
--
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http://www.sausagefans.com
For a tastier British banger
Grandad
month old 8310 (on/off switch detached) they would have done it for a £30
fee had she paid it - pay to repair a new phone, no thanks.
The O contract is now cancelled after many complaints and the 8310 is back
with O.
Main point is O only has patchy signal in this area, 3 is perfect all around
here, though no video. O deny there is a signal problem but, we do manage
to get a full signal for 2 weeks per year, when Glastonbury festival is on -
O is major sponsor.
So anyone who is happy with less choice, more expensive calls, no
trustworthy customer service, agents making fraudulent promises which O will
not honour and won't take action over, the terms of OVP changed constantly
so as to offer no value at all and directly paying off FROG telephone debts,
then O is for you
"Vince" <bitb...@news.vpwsys.co.uk> wrote in message
news:107261672...@nnrp-t71-01.news.uk.clara.net...
Jon S Green
> Sorry Fred, but the figures would disagree with you. Orange currently have
> more active customers than any other network, and won the mobile choice
> award for best network this year.
It's the least noxious-smelling of the manure heaps, for sure.
Still not exactly dab-behind-each-ear territory, though.
Jon
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Jon S Green
> Excellent - I have also raised most of these points with O and am sorry to
> say that my two contracts are now being run down, only weeks to go, prior to
> leaving for 3 - I shall not be staying, they don't deserve customer loyalty
Unfortunately, if you think Orange are bad, wait for 3.
No TCP/IP data (GSM, HSCSD, GPRS or 3G); large, heavy phones with
next-to-zero battery life; expensive roaming; coverage not exactly
stellar -- in short, all gee-whizz and no real service.
I got two NEC 808Ys on 3 a few months ago. I use one as an alarm clock
(if I remember to keep it on the charger), the other's ... um, I'm not
sure where I left it.
Fred Gibson
> Sorry Fred, but the figures would disagree with you. Orange currently have
> more active customers than any other network, and won the mobile choice
> award for best network this year.
Sorry Jon
Perhaps you have access to figures I don't so if you do pls share but market
share for Orange is apparently dropping and connections to Orange UK have
been flat for 2Q and 3Q 2003 combined whilst others have been rising - this
is in France Telecom's readily available on the net 2Q and 3Q 2003 reports,
so perhaps you could unlock that. So I stand by my comment!
As for the the mobile choice award for best network, the only rigorous test
of customer satisfaction I know of currently is complaints to OFTEL per
customer, and Orange, alas, is far from bottom of that league, as I am sure
you know.
Mobile Choice (personally I prefer somewhat more demanding journals) best
network award is voted for by readers (including Orange Shop salesmen!) by
the way, so as a scientist, I don't believe that's a very objective test, do
you? Virgin as you know have won best customer service 2 yrs in a row. But
personally, I think most mags of this type make sure its advertisers all
win something sooner or later, don't you?
Cheers
Fred
Steve Terry
> Regards,
> Sil
>
of it's the membership have @orange.co.uk addresses
Which are Orange staff
Steve Terry
Steve Terry
"Flighty" <flighty@*nospam*lineone.net> wrote in message
news:bsmh15$1fo$3$8302...@news.demon.co.uk...
> On Sat, 27 Dec 2003 22:31:12 -0000, "www.kernow-telecom.co.uk"
> <NOSPA...@kernow-telecom.co.uk> wrote:
>
> >>So I am not mad? People actually agree with me?
>
> Flighty replied-
> I really appreciate your most articulate blast at Orange - I have my own
> concern about their operational capability via the Middlesbourough call
> centre after their over-cooking the pre-Christmas market and a failure
> in their IT infrastructure to meet this excess demand. For instance they
> *lost* all web generated orders from 30 Nov > 02 Dec and their PAYG
> e-registration has never worked, forcing even more traffic via the CS -
> doom loop :-(
>
Orange shafted their own network of Independent Orange dealers
who made Orange what it is today, by bringing sales in house with "Square Deal".
A series of preferential tariffs not made available to the Indi's, which is
illegal
in many countries under anti competition laws (which we don't have)
Orange online then hopelessly underestimated the popularity of Square Deal
tariffs,
as the inadequate CS to handle the demand showed
Steve Terry
Steve Terry
"Grandad" <da...@bakers40000000000.fsnet.co.uk> wrote in message
news:245d32d1227a4020...@news.teranews.com...
> Daughter on 3 for last 9 months with NEC 606, after O refused to repair 2
> month old 8310 (on/off switch detached) they would have done it for a £30
> fee had she paid it - pay to repair a new phone, no thanks.
> The O contract is now cancelled after many complaints and the 8310 is back
> with O.
> Main point is O only has patchy signal in this area, 3 is perfect all around
> here, though no video.
3 without video is roaming on O2
Steve Terry
Vince
news:2rfuuv83n2pu0bddk...@4ax.com...
> Unfortunately, if you think Orange are bad, wait for 3.
>
> No TCP/IP data (GSM, HSCSD, GPRS or 3G)
How many more times - they do not advertise this service. It's blatantly
obvious from the terms/signup/advertising/website etc etc
>; large, heavy phones with next-to-zero battery life;
I wouldn't say the e606 was that heavy really. It's not the smallest, but
for me thats a benefit. The battery life isn't great, but it's generation 1
3G. I still find it does me a good day with pretty good usage.
> expensive roaming;
No different to other networks. Roaming is a big rip off.
> coverage not exactly stellar
At worst, it's the coverage of O2. At best, it's better than that. I find
mines pretty damn acceptable, and getting better.
> I got two NEC 808Ys on 3 a few months ago. I use one as an alarm clock
> (if I remember to keep it on the charger), the other's ... um, I'm not
> sure where I left it.
Yeah well that isn't exactly the best reference phone.
You forgot some benefits/nice things about 3:
- Cheaper than all of the competitors for voice calls. I just can't find any
other network offering me 12.5 hours of calls at any time of day to any
network for £35. I just can't.
- Nice integrated voicemail, I quite like e-mail, fax and voicemail in one
place (that actually works), although I miss Wildfire.
- Content I actually want to watch - it doesn't suit everyone, but I'd far
rather get a 2 minute news bulletin from 3 than watch an hour of the news on
TV to get the same summaries.
Considering I had phone bills of £100+, had completely terrible service from
Orange (network performance was getting worse, not better in the last 2
years I was with them - there is a link here with the takeover by Idiot
Telecom), monthly problems with my bill I had to get sorted, and rapidly
increasing costs - so many rises I lost count. 3 isn't for everyone, but I
find it perfectly acceptable.
Vince
Silmonli
>of it's the membership have @orange.co.uk addresses
>Which are Orange staff
Sysop? (sorry if I'm dumb!)
Regards,
Sil
Flighty
> Hoisted by their own petard
> Orange shafted their own network of Independent Orange dealers
> who made Orange what it is today, by bringing sales in house with "Square Deal".
> A series of preferential tariffs not made available to the Indi's, which is
> illegal
> in many countries under anti competition laws (which we don't have)
>
> Orange online then hopelessly underestimated the popularity of Square Deal
> tariffs,
> as the inadequate CS to handle the demand showed
>
> Steve Terry
Aha! Joined up thinking, Steve, I thank you! This all makes sense now.
The M'boro CS was able to recruit warm bodies to (ish) deal with demand,
but their IT systems weren't up to the mark. I'll keep digging... ;-)
Fred Gibson
> > Mobile Choice (personally I prefer somewhat more demanding journals)
best
> > network award is voted for by readers (including Orange Shop salesmen!)
>
>>
>
readers they say not that I'm one of them
Fred Gibson
"Jon" <sp...@unlockingshop.co.uk> wrote in message > Fred Gibson reckoned
that:
> > Mobile Choice (personally I prefer somewhat more demanding journals)
best
> > network award is voted for by readers (including Orange Shop salesmen!)
>
> one-sided debate at all!
>
but don't Orange have more salesmen then anyone else?
George
> - Cheaper than all of the competitors for voice calls. I just can't find
any
> other network offering me 12.5 hours of calls at any time of day to any
> network for Ł35. I just can't.
Will Orange OVP that?
hair...@despammed.com
wrote:
>We're now finding that people who left Orange (and other networks) for 3
>are flocking back due to poor experiences.
Well, as soon as 3 offer decent mobile broadband and/or a PAYG option,
I shall flock the other way.
hair...@despammed.com
<newzgroupzN0...@ntlworld.com> wrote:
>> other network offering me 12.5 hours of calls at any time of day to any
>> network for Ł35. I just can't.
>
>Will Orange OVP that?
They did for a while, then stopped, unless they like you. Some people
still get offered it, but most don't.
See http://www.mobileshop.org/costs/orangevaluepromise.htm
www.kernow-telecom.co.uk
Thank you for your e-mail which has been received by the office of Mr
Solomon
Trujillo, Chief Executive.
Mr Trujillo has asked me to pass a copy of your letter to his Executive
Office.
A member of his team will contact you regarding the issues you have raised.
You are an important customer to us and we intend to deal with your concerns
and
see that they are satisfactorily addressed.
Mr Trujillo will be kept fully informed of the progress and outcome of this
matter.
Yours sincerely
Christine Wood
Personal Assistant
to Chief Executive
Michael McConnell
>Everyday 50:
>Probably the best tariff ever thought up! Didn't make much money for people
>who used all their 50 mins daily and never made an off peak call. But then
s/off peak/peak/
>again, who can confess to that? People made peak calls regularly, and never
>used all their 50 mins allocation. (Most people I knew had bills of
>£30-£40). Now you scuppered probably one of the biggest cash-cows for the
>network. Own Goal Orange!
Excellent letter. Hopefully someone at Orange will actually see this...
--
-- Michael "Soruk" McConnell
Eridani MailStripper -- www.eridani.co.uk/MailStripper -- Uncovers Everything!
/* Halley */ <--- Halley's Comment
Michael McConnell
<winterpr...@nospam.yahoo.co.uk> wrote:
>Grandad wrote:
>> Excellent - I have also raised most of these points with O and am
>> sorry to say that my two contracts are now being run down, only weeks
>> to go, prior to leaving for 3 - I shall not be staying, they don't
>> deserve customer loyalty
>
I'm only staying with Orange because there's still nothing that beats ED50
for my calling pattern. (There's a combination of VM, OVP-VM and One.Tel
for peak calls)
Michael McConnell
>"Jon S Green" <jo...@deadspam.com> wrote in message
>news:2rfuuv83n2pu0bddk...@4ax.com...
>> Unfortunately, if you think Orange are bad, wait for 3.
>>
>> No TCP/IP data (GSM, HSCSD, GPRS or 3G)
>
>How many more times - they do not advertise this service. It's blatantly
>obvious from the terms/signup/advertising/website etc etc
Still, it seems totally nuts to have a service that can notionally spuuly
high speed data and won't even let you make a modem call to your ISP.
hair...@despammed.com
so...@bitbucket.eridani.co.uk (Michael McConnell) wrote:
>Still, it seems totally nuts to have a service that can notionally spuuly
>high speed data and won't even let you make a modem call to your ISP.
They are planning to launch a data service in the new year.
Steve Terry
"Michael McConnell" <so...@bitbucket.eridani.co.uk> wrote in message
news:slrnbv2ugo...@zeskia.int.eridani.co.uk...
> On Sun, 28 Dec 2003 08:52:52 -0000, Mike Jones Super Hero \(sluff\)
> <winterpr...@nospam.yahoo.co.uk> wrote:
> >Grandad wrote:
>
> I'm only staying with Orange because there's still nothing that beats ED50
> for my calling pattern. (There's a combination of VM, OVP-VM and One.Tel
> for peak calls)
>
You can't beat Tiscali daytime extra.
Steve Terry
www.kernow-telecom.co.uk
news:RGoIb.13491$526....@newsfep4-glfd.server.ntli.net...
> Onetel ? With their connection charge.
> You can't beat Tiscali daytime extra.
If only you could use 18866 on Orange, eh? :)
Just ditched One.Tel UK Unlimited for that as I will save money.
Simon
--
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Steve Terry
"www.kernow-telecom.co.uk" <NOSPA...@kernow-telecom.co.uk> wrote in message
news:bsu411$17hb3$1...@ID-190205.news.uni-berlin.de...
> "Steve Terry" <g4...@despammed.com> wrote in message
> news:RGoIb.13491$526....@newsfep4-glfd.server.ntli.net...
>
> > Onetel ? With their connection charge.
> > You can't beat Tiscali daytime extra.
>
> If only you could use 18866 on Orange, eh? :)
>
Steve Terry
Jon S Green
> "Jon S Green" <jo...@deadspam.com> wrote in message
> news:2rfuuv83n2pu0bddk...@4ax.com...
> > Unfortunately, if you think Orange are bad, wait for 3.
> >
> > No TCP/IP data (GSM, HSCSD, GPRS or 3G)
>
> How many more times - they do not advertise this service. It's blatantly
> obvious from the terms/signup/advertising/website etc etc
Long-distance train services don't advertise loos on trains either --
it's something that a reasonably experienced train passenger takes for
granted as being there, as a basic necessity.
We've had mobile data for a decade now on digital telephony, close as
makes no difference. It's a basic need for anyone using a laptop on the
move. Given that 3G networks are specced out with high-speed data in
mind, not providing it (or even GSM data) as a TCP/IP service is nothing
short of insane. It makes 3 completely useless for the business user,
and for many private users too. Cutting an entire major segment out of
their potential market is an astounding act of incompetence -- either
that, or some kind of brilliant strategy, the purpose of which utterly
evades me. Answers on a postcard....