O2 (and MVNOs down)

[Andy Burns]

Anyone know what time it went?

calls and texts between 09:37 and 15:38 were OK for me (some in
Leicester, others in Nottingham if it's regional) but been unable to
make calls since hearing of the problem an hour or more ago ...

[Roland Perry]

In message <hImdnSBW7d-BRGDS...@brightview.co.uk>, at
20:50:52 on Wed, 11 Jul 2012, Andy Burns <usenet....@adslpipe.co.uk>
remarked:

>calls and texts between 09:37 and 15:38 were OK for me (some in
>Leicester, others in Nottingham if it's regional) but been unable to
>make calls since hearing of the problem an hour or more ago ...

Giff Gaffe working OK for me at 21:20 in NG.
--
Roland Perry

[Andy Burns]

Roland Perry wrote:

> Giff Gaffe working OK for me at 21:20 in NG.

My phone was refusing to register (I usually leave it on 2G only) just
enabled 3G and now it has registered on 3G (not a brilliant signal here)
but 2 out of 4 outbound calls just gave a beep and chopped off

From their website

"Network latest:

We continue to manage the problem on our network that is affecting some
of our customers. Customers may still be having difficulty making and
receiving calls, sending texts or using data.

We are sorry for any inconvenience. Our engineers are dealing with the
problem as a priority and we hope to restore full service as soon as
possible."

[Andy Burns]

Andy Burns wrote:

> My phone was refusing to register (I usually leave it on 2G only) just
> enabled 3G and now it has registered on 3G

Just disabled 3G again, now have registered OK as GSM, GPRS data looking
intermittent ...

[Beagle]

"Roland Perry" <rol...@perry.co.uk> wrote in message
news:wehVVxkUCe$PF...@perry.co.uk...
: In message <hImdnSBW7d-BRGDS...@brightview.co.uk>,

There's a notice on the login page about an intermittent fault.

Sort of broken here in Cheshire I can make calls from an o2
number to a giffgaff number but not the other way around.

[Roy Brown]

In message <wehVVxkUCe$PF...@perry.co.uk>, Roland Perry
<rol...@perry.co.uk> writing at 21:22:44 in his/her local time opines:-

>Giff Gaffe working OK for me at 21:20 in NG.

Love the spelling! Was that deliberate?
--
Roy Brown 'Have nothing in your houses that you do not know to be
Kelmscott Ltd useful, or believe to be beautiful' William Morris

[Andy Burns]

Beagle wrote:

> There's a notice on the login page about an intermittent fault.

Yes O2 and GG have, Tesco are just playing ostrich.

[Andy Burns]

Roland Perry wrote:

> Giff Gaffe working OK for me at 21:20 in NG.

Just checked neighbours, they have 3x O2 handsets, none working.

[Hugh - Was Invisible]

On Wed, 11 Jul 2012 21:22:44 +0100, Roland Perry <rol...@perry.co.uk>
wrote:

My Giff Gaff is fine but I know of friends having trouble on o2. Seems a
bit random. Couple in one house. One is fine the other is dead.

[Roland Perry]

In message <op.whax0mtggtk8fg@hugh-lap>, at 22:59:00 on Wed, 11 Jul
2012, Hugh - Was Invisible <invi...@invalid.invalid> remarked:

>My Giff Gaff is fine but I know of friends having trouble on o2. Seems
>a bit random. Couple in one house. One is fine the other is dead.

Looking at news reports this morning it seems that the fault is "not
geographic related", which probably means they've lost part of their
HLR, and based presumably on phone number ranges. I have an ex-Orange
number ported to them.

Latest, and rather management-speak riddled, status report from O2 an
hour ago:

05:40 - We're continuing to drive the recovery of this issue
with our support teams and vendors. We're working to restore
service as quickly as possible. Unfortunately we're unable to
confirm any timescales for service restoration at this time.
We'll let you know as soon as we can. We apologise once again
for any inconvenience this incident is causing.

So it looks like something's gone pretty seriously wrong with the
database - not just a power failure or broken cable, those would have
been fixed yesterday, and wouldn't need their "vendors" to be involved.
--
Roland Perry

[Joe Kotroczo]

Mine works again as of this morning 9am-ish. Yesterday it just went
between "Searching" and "No Network"

--
Illegitimi non carborundum

[Jim in Lancaster ...]

just how did we survive ........

[Andy Burns]

Jim in Lancaster ... wrote:

> just how did we survive ........

Not saying it's the end of the world, provided you know it's down ...

[Mizter T]

On 12/07/2012 06:47, Roland Perry wrote:

Curious if anyone can offer or point towards anything more of an
explanation as to what went wrong? T'was quite a serious failure after
all...

[Andy Burns]

Mizter T wrote:

> Curious if anyone can offer or point towards anything more of an
> explanation as to what went wrong? T'was quite a serious failure after
> all...

What I read (can't remember where) was they were in the process of
outsourcing their user database to Ericsson (I gather their radio
network is already outsourced to them) rather than running it
themselves, and something went wrong in the process, seem odd they
didn't have (or use) a backout-plan ...

[Bob Eager]

Taking lessons from RBS...



--
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

[Roland Perry]

In message <a709a8...@mid.individual.net>, at 18:04:56 on Sat, 21
Jul 2012, Bob Eager <news...@eager.cx> remarked:

>> What I read (can't remember where) was they were in the process of
>> outsourcing their user database to Ericsson (I gather their radio
>> network is already outsourced to them) rather than running it
>> themselves, and something went wrong in the process, seem odd they
>> didn't have (or use) a backout-plan ...
>
>Taking lessons from RBS...

And more pertinently, Blackberry.

--
Roland Perry