o2 Customer services
aj
Sheila
> are they contactable via email or is it just the 50p per minute
> helpline?
go to their website, and go to help, and contact by email.....be prepared to
wait a little while, sometimes 24 hours, and then the answer might not be
quite what you expected....... be prepared for one sentence perhaps of
"reply" and the rest of the page automated info.
eggster2k
<mrcell...@hotmail.co.uk> wrote:
>
>"Sheila" <she...@invalidyahoo.com> wrote in message
>news:jc1Qd.14260$8B3....@text.news.blueyonder.co.uk...
>Upon which you will get an email that says
>Please contact our helpline on 09.....
contracts get 0870 support, which is free if used from your o2 phone
and using the inclusive minutes.
>
>That's what I got (no not the automated response the actual response was you To obtain your PAC code
>you need to dial 0906 302 4445 where one of our dedicated advisors will be able to offer further
>assistance.)
i got my PAC from my payg by emailing them and got the code within a
few hours via email. no phone calls involved.
Mr Cellophane
"Sheila" <she...@invalidyahoo.com> wrote in message
news:jc1Qd.14260$8B3....@text.news.blueyonder.co.uk...
Upon which you will get an email that says
Please contact our helpline on 09.....
That's what I got (no not the automated response the actual response was you To obtain your PAC code
you need to dial 0906 302 4445 where one of our dedicated advisors will be able to offer further
assistance.)
I think if you ring the top up thingy from your mobile you can get through to the support line for
free of you mess it up or something but can't remember the exact details.
Sheila
It depends how you pay, this is from their website.
Contact O2
When you call have your O2 mobile number handy, enter it when prompted and
we will get you talking to the right person first time.
----------------------------------------------------------------------------
----
Pay & Go
Customer Service 0870 5 678 678
Calls are charged at the national rate
or short code 9
Calls are charged at 20p per minute
Top Up 0845 6062277
Calls are charged at the local rate
Wild queries 0870 2203322
Calls are charged at the national rate
----------------------------------------------------------------------------
----
Pay Monthly
Customer Service 0870 241 02 02
or short code 202
Calls are charged at the national rate
Select Customer Service 0800 03 21 402
or short code 402
Calls are free
----------------------------------------------------------------------------
----
On-Line
Pay & Go Customer Service 0906 302 4445
Calls are charged at 50p per minute from a fixed line or an O2 mobile
or short code 4445
Calls are charged at 50p per minute
Pay Monthly Customer Service 0870 600 3009
Calls are charged at the national rate
Easygoing_Dave
asked why I was leaving I said because it had cost me £6 to speak to
customer services. They didnt give me any reply to that
Sheila
"Easygoing_Dave" <easygoingdave-at-gmail.com> wrote in message
news:42119e9c$0$49318$ed26...@ptn-nntp-reader01.plus.net...
> When I wanted my PAC code, I had to phone the 09 number twice, when they
> asked why I was leaving I said because it had cost me £6 to speak to
> customer services. They didnt give me any reply to that
>
>
go to moneysavingexpert.com and you will find the same number I got when I
wanted to port my phone number from PAYG to online contract, I rang 02
themselves on an ordinary land line , look for saynoto0870
I got throught to Slough, In fact I have just checked, the number for
Slough is 01349885040
the numbers are there if you look for them, I NEVER NEVER EVER ring an 09
number, there is always an alternative, even if you ring the 0800 number to
find your local 02 shop, and ask them to sort queries for you! quite often
it doesnt need a call to customer services.