Vodafone: order on line = total mess!!!
S.
for Saturday delivery (so I can be home to sign for the parcel). The
Saturday delivery option is an extra £5.
Today, Friday, at 19:00, the order is still displayed as "being process" on
their web site, so I call their support number (wait 10 mins) and I am being
told that the order will not be despatched tomorrow but only Tuesday now
(obviously, I won't be home to sign for it then). Lucky I called to check,
otherwise I would have been waiting at home on Saturday morning for nothing.
Those people are useless, and the online ordering and their website is a
mess:
* Their site keeps crashing all the time, as it cannot obviously manage its
load properly (broadvision app server might need some tweaking)
* They can't even manage to display the same content from one page to
another, particularly around pricing, free minutes etc
* When you enter your address, it only saves it partially, so you get then
an email telling you to contact their phone number to give a proper address
If YOU work for Vodafone:
* why don't you put your act together (instead of spending your time
browsing discussion groups) and bring a proper online/fullfillment system,
in line with your supposedly global company status???
* Can't you pay someone to check the 50 pages of your website each day, to
look for inconsistencies and other missing links (I have noticed a invalid
link to Terms and Conditions there for over 10 days, and contradicting
monthly package conditions on two pages for over 8 days). Surely, you will
find someone not doing much in your massive Newbury office.
* Don't you understand that fulfilling orders through a web site is way
cheaper than paying for a call center?
* Do you understand what customer service means??
* If you can't put your act together to maintain a website and associated
fullfilment, despite being the first or second largest UK company, why don't
you just give up and ask people to call an 0800 number instead? Might be
better customer service after all...
S.
S.
e-commerce/online manager, please post it here as I would be delighted to
talk to him/her...
"S." <s...@sb.com> wrote in message
news:40b787f4$0$20509$cc9e...@news-text.dial.pipex.com...
Gareth :-) voom
Well that's too bad for you but we ordered 3 handsets last week for work and
all were delivered on time without any problems. This is the 5th order we
have had off Vodafone Online and all have been perfect.
Either you did something wrong or you were just unlucky!
I say keep up the good work Vodafone.
TJM
> By the way, if anybody knows the name and email address of their
> e-commerce/online manager, please post it here as I would be delighted to
> talk to him/her...
>
S.
"TJM" <nob...@ho.me> wrote in message
news:hnNtc.5374$_C5.51...@news-text.cableinet.net...
Andy Luckman (AJL Electronics)
<URL:mailto:s...@sb.com> wrote:
> you are sooooo funny.
Who is? As you have been posting upside down and not trimming, your context
is unclear. Have a look here:
http://www.allmyfaqs.com/faq.pl?How_to_post
--
AJL Electronics (G6FGO) Ltd : Satellite and TV aerial systems
http://www.classicmicrocars.co.uk : http://www.ajlelectronics.co.uk
Chris
news:10bf87c...@news20.forteinc.com...
> "S." <s...@sb.com> wrote in message:
>
> > I have ordered a mobile phone on their web site Wednesday afternoon, and
> ask
> > for Saturday delivery (so I can be home to sign for the parcel). The
> > Saturday delivery option is an extra £5.
> >
Well have had no online billing for 3 weeks... have been on the phone for 15
minutes (this time plus all the other times) so far and am back on hold as
they have encountered an "error message"
Gareth :-) voom
> Well have had no online billing for 3 weeks... have been on the phone for
15
> minutes (this time plus all the other times) so far and am back on hold as
> they have encountered an "error message"
Well I guess for every 1 unhappy person on Vodafone there are probably 100
happy people. I can safely say that coming to the end of my 1 year with them
and no problems at all...I have an Online 100 tariff and never have problems
accessing the site or service.
Certainly a better service than my O2 contract who charge me premium rate
just to talk to them!!!
Chris
Well they eventually "fixed" the problem after 30 minutes (on top of the 2
hours I had spent on their previous attempts it) by deleting the online
login account and re-registering under a new username, this worked for about
a day, the only problem is now my online billing has aquired the status
"suspended" which is helpful :-)
(incedentilly this is the second contract in 3 months (different username)
which I have lost the online billing for, fortunately the delete and
recreate worked fully for the other account)
The person I spoke to on saturday helpfully said that the only other thing
he could think to do was terminate the contract and totally obliterate the
account deregistering the sim card and mobile number from the system and
sending me a new sim with a new number. If they think they will do this I
will expect a damn large exgraca payment for the loss of the highly
memerable number (ends 900900) to compensate for the loss of self employed
earnings.