Orange "Your Account" area dead?

[Jus]

I've just got my Orange phone this morning, and I have registered it on the
Orange site,and had the verfication code sent to my phone, and choosen my
password through the site, but I can't logon, I go to the sign in page and
it signs in fine with my mobile number and password, but if I then select
the your account area after logging in, it asks me to confirm my password,
which I do and it accepts, however I them are redirected to a page saying
this:

You have not yet signed-on.

In order to use the feature you have requested you must first sign on on the
Orange Internet home page.

But I am signed on, and I can access all other areas of the Orange site
including email, free texting etc, but cannot access your account, so I
can't view my minutes remaining, texts remaning and billing info etc,
anybody got any ideas why this is, and if so who to contact?

Thanks

Justin

[Simon G]

Just so you know, I can access Your Account area fine.

Must be a problem with the account setup at oranges end.

Call 150 and speak to them.

Cheers
Simon

"Jus" <sp...@jsnwebservices.com> wrote in message
news:gkFCb.132$tQ6....@wards.force9.net...

[Jus]

"Simon G" <simon_...@NOSPAMntlworld.com> wrote in message
news:20031213093022.155$3...@news.newsreader.com...

> Just so you know, I can access Your Account area fine.
>
> Must be a problem with the account setup at oranges end.
>
> Call 150 and speak to them.
>
> Cheers
> Simon

Cheers Simon, will do, I only activated the account this morning as I only
just recieved my phone, would that have something to do with it?

[Oldie]

On Sat, 13 Dec 2003 14:24:36 -0000, "Jus" <sp...@jsnwebservices.com>
wrote:

I get that message if I use Opera, but not with IE6, which leads me to
wonder if it might be optimised in some way for certain browsers. It
niggles me.

Oldie

[Jus]

> I get that message if I use Opera, but not with IE6, which leads me to
> wonder if it might be optimised in some way for certain browsers. It
> niggles me.
>
> Oldie

I get the same on IE, Opera and Firebird :-(

[Jus]

> 150 can't help, it's 439 for orange internet help @ 50p/min.
> --
> www.unlockingshop.co.uk
> Motorola remote unlocking - Ł10 (includes A920 on '3')
> T610 un-branding, unlocking and software upgrade - Ł15
> Sagem 'my-xx' series remote DIY unlocking now available

Called them, they first of all blamed my browser saying that it's a cookie
problem, ignoring the fact I could access every part of the stuff thats
needed to logon for like texting and email etc, but not get your account to
come up without the problem.

Then they said that I have to register for a Your Account username and
password thats seperate to the one I use to sign in to the Orange Website
for text and email, but said unless your browser is functioning properly, it
won't work.

Well just to test this, I used a friends Orange details, and got in straight
away without any problems, but still could not access the my account area
for my number, of which Orange refused to take the blame for.

I then called up Customer services to make a complaint, who said it's
because there is a problem with the Orange website and it's generally
unreliable and I should use the customer services number to check how many
minutes I have, although it doesn't seem to be real time as the last update
was Midnight on Monday, I then argued it was besides the point as I want to
access all my details online, and they told me to give them a few days to
see if anyone spots anything to sort it out.

All In all, a total waste of time and money calling the internet helpdesk,
they clearly were clueless.

[Steve Terry]

"Jus" <sp...@jsnwebservices.com> wrote in message

news:qTKCb.309$tQ6....@wards.force9.net...

> > 150 can't help, it's 439 for orange internet help @ 50p/min.

> > www.unlockingshop.co.uk
> > Motorola remote unlocking - Ł10 (includes A920 on '3')
> > T610 un-branding, unlocking and software upgrade - Ł15
> > Sagem 'my-xx' series remote DIY unlocking now available
>
> Called them, they first of all blamed my browser saying that it's a cookie
> problem, ignoring the fact I could access every part of the stuff thats
> needed to logon for like texting and email etc, but not get your account to
> come up without the problem.

<snip>
>
You aren't using firewall like Zonealarm are you ?

Steve Terry

[Harry Owen]

In article <TpOCb.2661$FN....@newsfep4-winn.server.ntli.net>,
g4...@despammed.com says...

> >
> You aren't using firewall like Zonealarm are you ?

The Orange "PAYG" registration area is also listed as "Service is
currently unavailable".

You are given the option of trying again or contacting customer
services, this has been like this for days.

As I use Zonealarm I tried disabling the program to see if I could gain
access to the Registration area of the Orange site but it made no
difference.

Harry

[Jus]

"Steve Terry" <g4...@despammed.com> wrote in message
news:TpOCb.2661$FN....@newsfep4-winn.server.ntli.net...

> You aren't using firewall like Zonealarm are you ?
>
> Steve Terry

No Firewall, like I said, I can access a friends account but not my own.