I'm not just talking about spelling, I'm talking also about
comprehension. So these people who prioritise to the point of
mis-reading the message cause another message to be sent to clarify
that which was clearly written in the first place - such as this
message!!
It even gets worse when the original message included a cc and within
just a few iterations a dozen emails are floating around including
correct responses to the original and incorrect responses to the
explanatory message.
I'm not seeing a good use of time here for those that have
misunderstood what is important. One of the mis-readers of one of my
messages actually had the humility to apologise for not reading to the
end.
Perfect examples of this phenomenon is the mess customer service
personnel get into when the message requires more than a Yes/No
response. On a recent post I made to uk.legal.moderated I bemoaned
the fact that I could not extract an official receipt from a financial
institution to whom I had paid the princely sum of £15 for a service.
When I made this a formal and written (a posted letter) complaint, and
one which would have come under the remit of the Financial Conduct
Authority a literate person read all the email and noted all the phone
calls, apologised for their failure to understand my request and sent
me £35 for my troubles.
Whether any of the above was a result of smartphone usage I don't know
but if the levels of comprehension fail on a proper (large screen)
computer then I despair for a generation that is going to fix all the
problems us older folk have bestowed upon them.
Whilst I'm in rant mode my electricity supplier has emailed to say
they are ready to fit a smart meter. I responded:
>Dear Sirs
>Please have on written record that we do not wish to have smart meters installed.
>Thank you
>Anthony Lees
to which they replied:
>Hello Anthony,
>Thanks for getting in touch with us here at xxx
>It has been noted on your account that you do not wish to have a smart meter installed.
>Kind Regards,
A few days later I receive an email saying:
>Hi Anthony,
>We know you’re busy, but we haven’t heard from you yet about fitting smart meters for you.
To which I reply:
>You have heard from us. You're supposed to have a note on the file to say we have responded. Can you check that it is there and if it is why have we received this email?
Their response:
>Hi Anthony,
>I can see on your account that you have stated that you are not interested in having a smart meter installed. However that was set as: not interested, please contact again later. I have amended it to show you are not interested and to not send you any future correspondence in regards to smart meters. I can confirm that you will not receive any future messages about smart meters.
>If there is anything that we can assist you with, please don't hesitate to get in touch.
What a load of nonsense and a waste of time.