On 28/12/2023 16:31, Graham J wrote:
1). I can tell you I have had the same issue in a call and no outgoing voice at
a random time during the conversation
2). I have also had the whole Digital Voice go down. I can see there was an
incoming call, the phone rings but neither party can hear the other.
I was also unable to make outgoing calls at all.
Solution was reboot the hub.
If you call 0800 800 150 you may get a recorded announcement and as you follow
the menus you may be offered a line test option. You can take it but at the end
of the test you will probably hear one option:
BE VERY WARY OF WHAT YOU DO!
The option states IIRC select 1 to RESET the hub. I would suggest NOT doing this
if you have changed any of the default settings.
Instead do nothing - I was then connected to a person.
Alternatively before making the call to 150, REBOOT the hub:
The easiest way is turn off the power, wait for 1 minute, then turn the power
back on.
I have an EE hub running:
App version: 1.9.0
Firmware version: r1.21.1-R-940596-PROD-83002r
I suffered item 1). above when the hub was running the previous version. (1.20.*)
I suffered item 2). above running the current version above.
I hope that helps, I suspect the BT Smart Hub 2 has the same issues. (my 2p's worth)
--
Regards
RayG