Yep, Virgin are, C*NTS, simple as that. A friend of mine had an 18 month
battle with them, regarding leaving, but they insisted he was still in
contract with them, and threatened court action, and he had his credit
rating downgraded. It's a hell of a story, took him over an hour to
recount the whole saga to me in the pub.
They are complete muppets. Anyway, thanks to the ombudsman, he got
everything resolved, got them to admit they had fucked up (and not him).
He got to see their evidence they submitted, which actually showed they
were in the wrong from day one. He wishes he'd taken them to court (He's
actually a civvy in the police force, and spends his time presenting
evidence in court anyway !)
Appalling shower of shite. I would never have touched them with a barge
pole, because of their fibres that only sit 50mm below the road surface,
and their bacofoil street cabs.