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Slow BT Option 1 Broadband in West Sussex
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Andrew
Mar 31, 2017, 8:39:21 AM3/31/17
to
Hi
I'm on BT Option 1 and I have never used the BT Hub that they sent
me back in about 2006 because I already had a 3Com router 3CRWDR100
with all my settings so I just carried on using it.
The ADSL logs generally showed a download speed of about 8 Meg
but suddenly in the last couple of days I have noticed that
it is getting really slow. TV catchup is impossible and web sites
with heavy graphics and picture are a pain. The ADSL speed log
now shows Actual Data Rate (Up 832 Kbps), (Down 288 Kbps).
Nothing has been changed locally, and no-one has been digging
anywhere near my house.
I switch everything off when I am not using my PC so the router
gets re-booted every time. Never had a problem for 11 years.
The female BT droid in India just wibbled on about a hob.
Eventually I realised she was referring to the BT Hub, which
I cannot find. Thet don't seem to care about people who don't
use BT spying kit. Just to keep her happy I have done a factory
reset and reentered my settings. No improvement.
What is the best way to establish where the problem is ?.
I'm on BT Option 1 and I have never used the BT Hub that they sent
me back in about 2006 because I already had a 3Com router 3CRWDR100
with all my settings so I just carried on using it.
The ADSL logs generally showed a download speed of about 8 Meg
but suddenly in the last couple of days I have noticed that
it is getting really slow. TV catchup is impossible and web sites
with heavy graphics and picture are a pain. The ADSL speed log
now shows Actual Data Rate (Up 832 Kbps), (Down 288 Kbps).
Nothing has been changed locally, and no-one has been digging
anywhere near my house.
I switch everything off when I am not using my PC so the router
gets re-booted every time. Never had a problem for 11 years.
The female BT droid in India just wibbled on about a hob.
Eventually I realised she was referring to the BT Hub, which
I cannot find. Thet don't seem to care about people who don't
use BT spying kit. Just to keep her happy I have done a factory
reset and reentered my settings. No improvement.
What is the best way to establish where the problem is ?.
R. Mark Clayton
Mar 31, 2017, 9:01:14 AM3/31/17
to
Power cycle the router and plug it in again.
Allow to train for several minutes - redo speed test.
Tim+
Mar 31, 2017, 9:01:17 AM3/31/17
to
done a "quiet line" test? Try this on an extension and then the test
socket inside your master socket. Once you have your telephone connected to
the BT test socket dial 17070. You will reach BT's line test facility.
Choose option 2 from the menu presented - "Quiet Line Test". If your line
is noisy it's easy to report and hopefully get sorted.
If the line noise is okay, I would try another router (which you have)
making sure that it's plugged into the test socket.
Once you've established that a) your internal wiring isn't causing a
problem, b) that your line is quiet and c) that you're using their approve
router and the fault *still* persists then you're in a much stronger
position to get the fault escalated and investigated.
Tim
--
Please don't feed the trolls
Tim+
Mar 31, 2017, 9:03:49 AM3/31/17
to
I would start by checking to see if you phone line has got noisy. Have you
done a "quiet line" test? Try this on an extension and then the test
socket inside your master socket. Once you have your telephone connected to
the BT test socket dial 17070. You will reach BT's line test facility.
Choose option 2 from the menu presented - "Quiet Line Test". If your line
is noisy it's easy to report and hopefully get sorted.
If the line noise is okay, I would try another router making sure that it's
done a "quiet line" test? Try this on an extension and then the test
socket inside your master socket. Once you have your telephone connected to
the BT test socket dial 17070. You will reach BT's line test facility.
Choose option 2 from the menu presented - "Quiet Line Test". If your line
is noisy it's easy to report and hopefully get sorted.
plugged into the test socket. Know anyone with a BT hub? Failing that any
known working router should do to virtually eliminate a problem with the
router.
Once you've established that a) your internal wiring isn't causing a
Tim+
Mar 31, 2017, 9:14:57 AM3/31/17
to
find your hub a bit too late.
Andrew
Mar 31, 2017, 10:13:54 AM3/31/17
to
and I have tried that and the same problem exists.
These are the stats from the Voyager :-
Down Up
Line Rate 239 kbps 886 Kbps
Noise Margin 31.1 db 11.5 db
Line atten 27.5 db 13.9 db
Output Power 5.0 dBm 12.0 dBm
I did an ADSL BER test which shows
Time tested 20 secs
Total xfered Bits 4329216
Total Error bits 0
I don't have an NTE5 socket, just the plain white jobby
that has the incoming wires punched down.
I tried 17070 option 2 on the phone connected to the same
ADSL filter supplying my 3com router and all I can hear is a
very faint hissing, barely audible above the noise my pc makes.
On the main socket it is the same, but 'quiet' is subjective,
so what I might disregard as faint hiss may be a problem.
Interestingly, a few days ago an HGV cut the grass corner
on the entrance to my estate and chewed it up so badly all]
the granite kerb stones were ripped up. Someone has now
'repaired' this and it is within a few feet of the BT green
FTTC cabinet. I wonder ....
Andrew
Andrew
Mar 31, 2017, 10:17:14 AM3/31/17
to
> Power cycle the router and plug it in again.
a factory reset. No improvement. Also tried the
old Voyager 210 adsl modem supplied by BT, which
is no better, and shows the same statistics.
>
> Allow to train for several minutes - redo speed test.
>
BT speed test just times out, because the crappy BT
> Allow to train for several minutes - redo speed test.
>
website is graphics-heavy it take ages just to download.
Woody
Mar 31, 2017, 10:48:29 AM3/31/17
to
"Tim+" <tim.d...@gmail.com> wrote in message
news:obljp8$v4e$1...@dont-email.me...
it will not work. The quiet line test is option 2.
Although you have done it for eleven years it is really not a good
idea to switch the router off at night. Indeed leave it on for
continuously for at least 48 hours and then recheck your speed. It can
take some routers that long (or longer) to fully train to get the best
speed. They only draw about 5W.
If you can't find your HH router consider getting a more modern
device. You may be able to find a BTHH4 on eBay for a reasonable
price - I paid £8 delivered for one for my f-in-l who was having
intermittency issues with his HH3 and it works a treat - even though
some on here may disagree. You just plug it in and it will work -
unlike some other ISPs you don't need an identity or password within
the router as BT use you CLI to identify your line. Unless you get a
HH4r which will work on any ISP, the HH4 (usually HH4a) will only work
on BT and its connected providers such as PlusNet.
3Com used to make good routers, especially the dial-up variety, but
they have long been superseded. They are only 802.11g which limits
speed to 54Mb/s and it will have 10/100 Ethernet. The HH4 will do
300Mb/s, and it has one gigabit Ethernet port and three 10/100 ports.
Also consider getting another brand. TP-Link and D-Link are both very
good and inexpensive. I have a TP-Link Archer D2 which can be used on
landline or cable* and I have no problems. It works well, is very easy
to set up, and I have found it to be totally reliable. (*In many
places you will find it specified as a 'phoneline' modem but by a
simple web interface selection it can be set so that one of the
Ethernet ports becomes a WAN in/out port.)
--
Woody
harrogate3 at ntlworld dot com
Andrew
Mar 31, 2017, 11:12:43 AM3/31/17
to
On 31/03/2017 15:48, Woody wrote:
> "Tim+" <tim.d...@gmail.com> wrote in message
> news:obljp8$v4e$1...@dont-email.me...
>> Andrew <Andrew9...@mybtinternet.com> wrote:
>>> Hi
>>>
>>> I'm on BT Option 1 and I have never used the BT Hub that they sent
>>> me back in about 2006 because I already had a 3Com router 3CRWDR100
>>> with all my settings so I just carried on using it.
>>>
<snip>
> "Tim+" <tim.d...@gmail.com> wrote in message
> news:obljp8$v4e$1...@dont-email.me...
>> Andrew <Andrew9...@mybtinternet.com> wrote:
>>> Hi
>>>
>>> I'm on BT Option 1 and I have never used the BT Hub that they sent
>>> me back in about 2006 because I already had a 3Com router 3CRWDR100
>>> with all my settings so I just carried on using it.
>>>
>>
>> I would start by checking to see if you phone line has got noisy.
>> Have you
>> done a "quiet line" test? Try this on an extension and then the
>> test
<snip>
>> I would start by checking to see if you phone line has got noisy.
>> Have you
>> done a "quiet line" test? Try this on an extension and then the
>> test
>
> If your number is withheld you will need to prefix 17070 with 1470 or
> it will not work. The quiet line test is option 2.
>
> Although you have done it for eleven years it is really not a good
> idea to switch the router off at night. Indeed leave it on for
> continuously for at least 48 hours and then recheck your speed. It can
> take some routers that long (or longer) to fully train to get the best
> speed. They only draw about 5W.
>
> If you can't find your HH router consider getting a more modern
> device. You may be able to find a BTHH4 on eBay for a reasonable
> price - I paid £8 delivered for one for my f-in-l who was having
> intermittency issues with his HH3 and it works a treat - even though
> some on here may disagree. You just plug it in and it will work -
> unlike some other ISPs you don't need an identity or password within
> the router as BT use you CLI to identify your line. Unless you get a
> HH4r which will work on any ISP, the HH4 (usually HH4a) will only work
> on BT and its connected providers such as PlusNet.
>
> 3Com used to make good routers, especially the dial-up variety, but
> they have long been superseded. They are only 802.11g which limits
> speed to 54Mb/s and it will have 10/100 Ethernet. The HH4 will do
> 300Mb/s, and it has one gigabit Ethernet port and three 10/100 ports.
>
I normally get 8meg download and BBC Iplayer is fine with that speed
> If your number is withheld you will need to prefix 17070 with 1470 or
> it will not work. The quiet line test is option 2.
>
> Although you have done it for eleven years it is really not a good
> idea to switch the router off at night. Indeed leave it on for
> continuously for at least 48 hours and then recheck your speed. It can
> take some routers that long (or longer) to fully train to get the best
> speed. They only draw about 5W.
>
> If you can't find your HH router consider getting a more modern
> device. You may be able to find a BTHH4 on eBay for a reasonable
> price - I paid £8 delivered for one for my f-in-l who was having
> intermittency issues with his HH3 and it works a treat - even though
> some on here may disagree. You just plug it in and it will work -
> unlike some other ISPs you don't need an identity or password within
> the router as BT use you CLI to identify your line. Unless you get a
> HH4r which will work on any ISP, the HH4 (usually HH4a) will only work
> on BT and its connected providers such as PlusNet.
>
> 3Com used to make good routers, especially the dial-up variety, but
> they have long been superseded. They are only 802.11g which limits
> speed to 54Mb/s and it will have 10/100 Ethernet. The HH4 will do
> 300Mb/s, and it has one gigabit Ethernet port and three 10/100 ports.
>
and router, and when something is generally reliable I don't like
change for the sake of it.
> Also consider getting another brand. TP-Link and D-Link are both very
> good and inexpensive. I have a TP-Link Archer D2 which can be used on
Graham.
Mar 31, 2017, 12:00:12 PM3/31/17
to
>If your number is withheld you will need to prefix 17070 with 1470 or
>it will not work. The quiet line test is option 2.
withheld CLI.
--
Graham.
%Profound_observation%
Graham J
Mar 31, 2017, 1:27:38 PM3/31/17
to
Andrew wrote:
[snip]
> and I have tried that and the same problem exists.
>
> These are the stats from the Voyager :-
> Down Up
> Line Rate 239 kbps 886 Kbps
> Noise Margin 31.1 db 11.5 db
> Line atten 27.5 db 13.9 db
> Output Power 5.0 dBm 12.0 dBm
>
> I did an ADSL BER test which shows
> Time tested 20 secs
> Total xfered Bits 4329216
> Total Error bits 0
>
> I don't have an NTE5 socket, just the plain white jobby
> that has the incoming wires punched down.
>
> I tried 17070 option 2 on the phone connected to the same
> ADSL filter supplying my 3com router and all I can hear is a
> very faint hissing, barely audible above the noise my pc makes.
>
> On the main socket it is the same, but 'quiet' is subjective,
> so what I might disregard as faint hiss may be a problem.
>
> Interestingly, a few days ago an HGV cut the grass corner
> on the entrance to my estate and chewed it up so badly all]
> the granite kerb stones were ripped up. Someone has now
> 'repaired' this and it is within a few feet of the BT green
> FTTC cabinet. I wonder ....
Change ISP to one who will be helpful, and use the router they supply.
Try either http://www.aaisp.net.uk/ or https://www.zen.co.uk/
Since you don't have an NTE5 you should budget for Openreach to attend
and fit one. Your new ISP can arrange that, then you will be able to
carry out the tests that they ask for.
It may well be that the problem is outside your premises, but without a
known good router and the NTE5 socket no ISP will be able to help you.
--
Graham J
[snip]
> and I have tried that and the same problem exists.
>
> These are the stats from the Voyager :-
> Down Up
> Line Rate 239 kbps 886 Kbps
> Noise Margin 31.1 db 11.5 db
> Line atten 27.5 db 13.9 db
> Output Power 5.0 dBm 12.0 dBm
>
> I did an ADSL BER test which shows
> Time tested 20 secs
> Total xfered Bits 4329216
> Total Error bits 0
>
> I don't have an NTE5 socket, just the plain white jobby
> that has the incoming wires punched down.
>
> I tried 17070 option 2 on the phone connected to the same
> ADSL filter supplying my 3com router and all I can hear is a
> very faint hissing, barely audible above the noise my pc makes.
>
> On the main socket it is the same, but 'quiet' is subjective,
> so what I might disregard as faint hiss may be a problem.
>
> Interestingly, a few days ago an HGV cut the grass corner
> on the entrance to my estate and chewed it up so badly all]
> the granite kerb stones were ripped up. Someone has now
> 'repaired' this and it is within a few feet of the BT green
> FTTC cabinet. I wonder ....
Try either http://www.aaisp.net.uk/ or https://www.zen.co.uk/
Since you don't have an NTE5 you should budget for Openreach to attend
and fit one. Your new ISP can arrange that, then you will be able to
carry out the tests that they ask for.
It may well be that the problem is outside your premises, but without a
known good router and the NTE5 socket no ISP will be able to help you.
--
Graham J
R. Mark Clayton
Mar 31, 2017, 1:35:02 PM3/31/17
to
On Friday, 31 March 2017 15:17:14 UTC+1, Andrew wrote:
> On 31/03/2017 14:01, R. Mark Clayton wrote:
> > On Friday, 31 March 2017 13:39:21 UTC+1, Andrew wrote:
> >> Hi
> >>
> >
> On 31/03/2017 14:01, R. Mark Clayton wrote:
> > On Friday, 31 March 2017 13:39:21 UTC+1, Andrew wrote:
> >> Hi
> >>
> >
> Ring from where ?. I dont have a mobile !.
Ring a friend (even Mandleson allegedly had two) and ask them to ring you back.
>
> > Power cycle the router and plug it in again.
>
> It is all switched off every night.I have even done
> a factory reset. No improvement. Also tried the
> old Voyager 210 adsl modem supplied by BT, which
> is no better, and shows the same statistics.
> >
> > Allow to train for several minutes - redo speed test.
> >
> BT speed test just times out, because the crappy BT
> website is graphics-heavy it take ages just to download.
Tim+
Mar 31, 2017, 3:13:41 PM3/31/17
to
Graham J <gra...@invalid.com> wrote:
> Since you don't have an NTE5 you should budget for Openreach to attend
> and fit one.
Or just fit one yourself. Do it properly and no one will ever know. Dead
> Since you don't have an NTE5 you should budget for Openreach to attend
> and fit one.
easy. Plenty of YouTube videos and other wine sites showing you how. E.G.
http://www.davefrydoes.co.uk/install-an-nte5a-bt-virgin-openreach-etc-master-socket/
> Your new ISP can arrange that, then you will be able to
> carry out the tests that they ask for.
>
> It may well be that the problem is outside your premises, but without a
> known good router and the NTE5 socket no ISP will be able to help you.
>
into test socket. If you fit your own NTE5 then you can hand-on-heart say
that you have done this.
Tim
Andrew
Mar 31, 2017, 3:24:41 PM3/31/17
to
and by entering 192.168.1.1 I can see that my 3Com and the
original BT Voyager 210 modem show the same download and upload
speeds of about 288 Kbps and 868 Kpbs respectively.
NetWorX shows the same 4x faster upload than download, sadly
I now see that NetWork has been bought by an Ozzy company and
is no longer free.
Java Jive
Mar 31, 2017, 3:32:37 PM3/31/17
to
Some further things to think about ...
1) If you have a dynamically assigned IP, has it been changing
recently?
On Fri, 31 Mar 2017 15:13:50 +0100, Andrew
<Andrew9...@mybtinternet.com> wrote:
>
> These are the stats from the Voyager :-
> Down Up
> Line Rate 239 kbps 886 Kbps
> Noise Margin 31.1 db 11.5 db
That's either the problem or part of it. Noise margins would normally
be about 6dB.
2) Do a quiet line test. If, as I presume despite the use of VPN,
you're in the UK, dial 17070 and when the menu options have been
listed, choose option 2. Listen for a while, and if there is any
crackling or other noise, log a VOICE fault with your ISP.
3) If you still have a dongle type filter, try swapping it.
4) Examine the logs of your router, how to do this will vary with the
make and model of your router. Look for things like bursts of noise
and errors, etc.
> Line atten 27.5 db 13.9 db
> Output Power 5.0 dBm 12.0 dBm
5) Consider, as Graham has suggested here previously, ...
a) Running a monitoring program such as Routerstats or
RouterstatsLite.
http://www.vwlowen.co.uk/internet/files.htm
b) Setting up a ping service to your router (helps if you have a
fixed IP), such as
http://fruk.net/index.php?fruk=f8lure
... which between them will monitor your connection both from within
and without.
--
========================================================
Please always reply to ng as the email in this post's
header does not exist. Or use a contact address at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html
1) If you have a dynamically assigned IP, has it been changing
recently?
On Fri, 31 Mar 2017 15:13:50 +0100, Andrew
<Andrew9...@mybtinternet.com> wrote:
>
> These are the stats from the Voyager :-
> Down Up
> Line Rate 239 kbps 886 Kbps
> Noise Margin 31.1 db 11.5 db
be about 6dB.
2) Do a quiet line test. If, as I presume despite the use of VPN,
you're in the UK, dial 17070 and when the menu options have been
listed, choose option 2. Listen for a while, and if there is any
crackling or other noise, log a VOICE fault with your ISP.
3) If you still have a dongle type filter, try swapping it.
4) Examine the logs of your router, how to do this will vary with the
make and model of your router. Look for things like bursts of noise
and errors, etc.
> Line atten 27.5 db 13.9 db
> Output Power 5.0 dBm 12.0 dBm
a) Running a monitoring program such as Routerstats or
RouterstatsLite.
http://www.vwlowen.co.uk/internet/files.htm
b) Setting up a ping service to your router (helps if you have a
fixed IP), such as
http://fruk.net/index.php?fruk=f8lure
... which between them will monitor your connection both from within
and without.
--
========================================================
Please always reply to ng as the email in this post's
header does not exist. Or use a contact address at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html
Andrew
Mar 31, 2017, 4:00:28 PM3/31/17
to
statistics as the 3COM. BT are just being pig-awkward because they
cannot see 'their' home hub but they supplied it to me in 2006 and
had I not slightly changed the terms of my broadband about 3 years
ago they would never have sent me a homehub.
What is so special about an NTE5 ?.
I have one that I bought at a car boot sale and all it is is a modified
socket where the lower section is effectively just a short telephone
extension with a breakout section allowing customer wiring to be added.
You could do the same with a normal BT master socket, using a breadboard
type of arrangement, but naturally it wouldn't look good, even though it
does the same thing.
Andy Furniss
Mar 31, 2017, 4:03:17 PM3/31/17
to
Andrew wrote:
> It's so painfully slow I can tell that there is a problem,
> and by entering 192.168.1.1 I can see that my 3Com and the
> original BT Voyager 210 modem show the same download and upload
> speeds of about 288 Kbps and 868 Kpbs respectively.
>
> NetWorX shows the same 4x faster upload than download, sadly
> I now see that NetWork has been bought by an Ozzy company and
> is no longer free.
Keep it connected = don't turn off at night, and look at error counters
> It's so painfully slow I can tell that there is a problem,
> and by entering 192.168.1.1 I can see that my 3Com and the
> original BT Voyager 210 modem show the same download and upload
> speeds of about 288 Kbps and 868 Kpbs respectively.
>
> NetWorX shows the same 4x faster upload than download, sadly
> I now see that NetWork has been bought by an Ozzy company and
> is no longer free.
- if they are low maybe DLM will see fit to undo whatever it did to
force the low sync.
If they are high then it won't and you have a line fault.
Keep trying with BT, tell them 2 different modems are the same and what
the sync rate and snr margin is.
Andrew
Mar 31, 2017, 4:22:50 PM3/31/17
to
On 31/03/2017 20:32, Java Jive wrote:
> Some further things to think about ...
>
> 1) If you have a dynamically assigned IP, has it been changing
> recently?
>
I think BT do supply a dynamic IP, but I don't really understand
> Some further things to think about ...
>
> 1) If you have a dynamically assigned IP, has it been changing
> recently?
>
the significance or what to look for.
>
> On Fri, 31 Mar 2017 15:13:50 +0100, Andrew
> <Andrew9...@mybtinternet.com> wrote:
>>
>> These are the stats from the Voyager :-
>> Down Up
>> Line Rate 239 kbps 886 Kbps
>> Noise Margin 31.1 db 11.5 db
>
> That's either the problem or part of it. Noise margins would normally
> be about 6dB.
co working for southern water fixed a leak on the entrance to the
estate which is quite a steep hill and notorious sandy shifting
soil. There have been about a dozen water leaks on this stretch of
road since I have been here. The most recent was a new meter and box
right in the middle of the pavement and the new tarmac shows that they
dug quite a big wide hole. It's about 15 meters up from the BT green
boxes which makes me suspicious.
>
> 2) Do a quiet line test. If, as I presume despite the use of VPN,
> you're in the UK, dial 17070 and when the menu options have been
> listed, choose option 2. Listen for a while, and if there is any
> crackling or other noise, log a VOICE fault with your ISP.
>
Have done that. All I can hear is a very faint hiss. Definately no
> 2) Do a quiet line test. If, as I presume despite the use of VPN,
> you're in the UK, dial 17070 and when the menu options have been
> listed, choose option 2. Listen for a while, and if there is any
> crackling or other noise, log a VOICE fault with your ISP.
>
crackling.
> 3) If you still have a dongle type filter, try swapping it.
>
> 4) Examine the logs of your router, how to do this will vary with the
> make and model of your router. Look for things like bursts of noise
> and errors, etc.
>
'extertise'. DIY fitting an NTE5 box and CAT5E wiring is fine.
>> Line atten 27.5 db 13.9 db
>> Output Power 5.0 dBm 12.0 dBm
>
> 5) Consider, as Graham has suggested here previously, ...
> a) Running a monitoring program such as Routerstats or
> RouterstatsLite.
> http://www.vwlowen.co.uk/internet/files.htm
> b) Setting up a ping service to your router (helps if you have a
> fixed IP), such as
> http://fruk.net/index.php?fruk=f8lure
> ... which between them will monitor your connection both from within
> and without.
>
an error had occurred, try again later. This is because (I suspect)
I have such a hopeless download speed of 200 Kbps.
Tim+
Mar 31, 2017, 4:29:40 PM3/31/17
to
Andrew <Andrew9...@mybtinternet.com> wrote:
>
> What is so special about an NTE5 ?.
>
> I have one that I bought at a car boot sale and all it is is a modified
> socket where the lower section is effectively just a short telephone
> extension with a breakout section allowing customer wiring to be added.
>
It might seem a small difference but it's an important one as far as ISPs
>
> What is so special about an NTE5 ?.
>
> I have one that I bought at a car boot sale and all it is is a modified
> socket where the lower section is effectively just a short telephone
> extension with a breakout section allowing customer wiring to be added.
>
are concerned. With the front removed you've isolated the incoming line
from all extension wiring. This means that yer average Tom, Dick & Harry
can isolate their extension wiring to ensure it isn't part of the problem.
As I said, ISPs nearly all work from a very rigid fault finding script. It
just makes life a lot easier when dealing with them if you can say you're
using the test socket.
Explaining that you've opened up an older style master socket and
disconnected the extension wiring is not part of their script and will make
them wibble.
Tim
Java Jive
Mar 31, 2017, 5:56:21 PM3/31/17
to
On Fri, 31 Mar 2017 21:22:44 +0100, Andrew
<Andrew9...@mybtinternet.com> wrote:
> On 31/03/2017 20:32, Java Jive wrote:
> > Some further things to think about ...
> >
> > 1) If you have a dynamically assigned IP, has it been changing
> > recently?
>
> I think BT do supply a dynamic IP, but I don't really understand
> the significance or what to look for.
There's usually a 'status' or similarly-named page on your router,
<Andrew9...@mybtinternet.com> wrote:
> On 31/03/2017 20:32, Java Jive wrote:
> > Some further things to think about ...
> >
> > 1) If you have a dynamically assigned IP, has it been changing
> > recently?
>
> I think BT do supply a dynamic IP, but I don't really understand
> the significance or what to look for.
very possibly the default first page on entering the IP address of the
router into your browser. You must have found such a page, because
you quoted the noise margins from it earlier.
This will usually show, amongst possibly other things:
Whether the line is up and connected
If so ...
Your current IP
Up & down sync rates
Up & down noise margins
> > On Fri, 31 Mar 2017 15:13:50 +0100, Andrew
> > <Andrew9...@mybtinternet.com> wrote:
> >>
> >> These are the stats from the Voyager :-
> >> Down Up
> >> Line Rate 239 kbps 886 Kbps
> >> Noise Margin 31.1 db 11.5 db
> >
> > That's either the problem or part of it. Noise margins would normally
> > be about 6dB.
>
> OK, but what would cause this ?
in exchange, and possibly even faulty homo idiotens working said
equipment in said exchange.
For the last three months of last year, my connection was unusually
and beautifully stable at 6dB up & down, 0.5Mbps up and 1.9-2Mbps
down. Then there was a fault on the line, an engineer came and fixed
it, and as he was leaving announced that he would make a request for
the settings on my line to be changed. Foolishly, I didn't dissent.
Ever since my connection has been unstable, and I've been trying to
get my ISP to get BTW/OR to set the line back to how it was before,
fixed at 6dB up & down. BTW/OR keep saying that they've done it, but
there's never any evidence of change, though occasionally my line is
reset, and when it comes up the down noise margins could be anything
between 4 and 12dB down while the up seems stuck on 10-11dB, with
correspondingly reduced speeds. This has been going on now for three
months, and I'm just about to write to my ISP's complaints department,
copying BT Head Office, Ofcom, my MP, and my MSP.
http://speedtest.btwholesale.com/
... however, that doesn't work for mobile connections; for those, I
use ...
www.broadbandspeedchecker.co.uk/mobile/
Wibble
Apr 1, 2017, 3:30:21 AM4/1/17
to
>
> What is the best way to establish where the problem is ?.
>
>
Whereabouts in "West Sussex" are you?
> What is the best way to establish where the problem is ?.
>
>
Martin Brown
Apr 1, 2017, 3:51:34 AM4/1/17
to
On 31/03/2017 20:32, Java Jive wrote:
> Some further things to think about ...
>
> 1) If you have a dynamically assigned IP, has it been changing
> recently?
>
>
> On Fri, 31 Mar 2017 15:13:50 +0100, Andrew
> <Andrew9...@mybtinternet.com> wrote:
>>
>> These are the stats from the Voyager :-
>> Down Up
>> Line Rate 239 kbps 886 Kbps
>> Noise Margin 31.1 db 11.5 db
>
> That's either the problem or part of it. Noise margins would normally
> be about 6dB.
The noise margin is increased and the speed decreased every time the
>
> 1) If you have a dynamically assigned IP, has it been changing
> recently?
>
>
> On Fri, 31 Mar 2017 15:13:50 +0100, Andrew
> <Andrew9...@mybtinternet.com> wrote:
>>
>> These are the stats from the Voyager :-
>> Down Up
>> Line Rate 239 kbps 886 Kbps
>> Noise Margin 31.1 db 11.5 db
>
> That's either the problem or part of it. Noise margins would normally
> be about 6dB.
modem loses sync and drops the line. aka spiral of death. My own cannot
sustain a stable link without a 9dB noise margin (or 12dB in winter).
It tends to suggest an intermittent fault. Having a downlink speed of
under 1Mbps is typical for a line with a corroded aluminium to copper
joint in it somewhere that is rectifying the ADSL signal. It happens a
lot in a neighbouring village (and ordinary joints with water in don't
work too good either). They had one of those in front of my house a
couple of weeks back. When they dug it up shaking the black cylinder
sounded like maracas with the water sloshing about inside it.
>
> 2) Do a quiet line test. If, as I presume despite the use of VPN,
> you're in the UK, dial 17070 and when the menu options have been
> listed, choose option 2. Listen for a while, and if there is any
> crackling or other noise, log a VOICE fault with your ISP.
If you can report it as a faulty POTS line then that is easier than
> 2) Do a quiet line test. If, as I presume despite the use of VPN,
> you're in the UK, dial 17070 and when the menu options have been
> listed, choose option 2. Listen for a while, and if there is any
> crackling or other noise, log a VOICE fault with your ISP.
convincing them there is an ADSL fault. ISTR there is an automated
linetest option which does a TDR test to look for bad joints in the line
but which sometimes heals them for a while.
> 3) If you still have a dongle type filter, try swapping it.
>
> 4) Examine the logs of your router, how to do this will vary with the
> make and model of your router. Look for things like bursts of noise
> and errors, etc.
>
>> Line atten 27.5 db 13.9 db
>> Output Power 5.0 dBm 12.0 dBm
> 5) Consider, as Graham has suggested here previously, ...
> a) Running a monitoring program such as Routerstats or
> RouterstatsLite.
> http://www.vwlowen.co.uk/internet/files.htm
> b) Setting up a ping service to your router (helps if you have a
> fixed IP), such as
> http://fruk.net/index.php?fruk=f8lure
> ... which between them will monitor your connection both from within
> and without.
follow their very rigid fault finding script. Find the BT hub and use it
so that they can follow the script and all will be well.
You could always report that the hub is really old and doesn't work when
you tried it (and chances are they will send you a brand new one).
--
Regards,
Martin Brown
Graham J
Apr 1, 2017, 4:40:46 AM4/1/17
to
Martin Brown wrote:
{snip]
> You could always report that the hub is really old and doesn't work > > whenyou tried it (and chances are they will send you a brand new
> one).
The logic of this is that it costs BT less to send you a new router than
it does to pay a skilled technician to actually resolve the problem.
It also means that somebody ticks a box to say "satisfied customer" so
the bean counters are happy.
--
Graham J
{snip]
> You could always report that the hub is really old and doesn't work > > whenyou tried it (and chances are they will send you a brand new
> one).
The logic of this is that it costs BT less to send you a new router than
it does to pay a skilled technician to actually resolve the problem.
It also means that somebody ticks a box to say "satisfied customer" so
the bean counters are happy.
--
Graham J
Roderick Stewart
Apr 1, 2017, 8:08:18 AM4/1/17
to
On Sat, 1 Apr 2017 09:40:44 +0100, Graham J <gra...@invalid.com>
Except that you won't be a satisfied customer if there was nothing
originally wrong with the hub, because a brand new one won't fix it.
But the chances are that you won't discover this and call again for a
week or two, so your next call won't count as a repeat but a new
problem, so it won't adversely affect the statistics of the first call
centre agent you spoke to. As long as the calls are kept nice and
short, they still have a chance of getting their bonus.
And the planet will continue in its orbit and nothing will change.
Rod.
---
This email has been checked for viruses by AVG.
http://www.avg.com
originally wrong with the hub, because a brand new one won't fix it.
But the chances are that you won't discover this and call again for a
week or two, so your next call won't count as a repeat but a new
problem, so it won't adversely affect the statistics of the first call
centre agent you spoke to. As long as the calls are kept nice and
short, they still have a chance of getting their bonus.
And the planet will continue in its orbit and nothing will change.
Rod.
---
This email has been checked for viruses by AVG.
http://www.avg.com
Graham J
Apr 1, 2017, 8:35:42 AM4/1/17
to
Roderick Stewart wrote:
> {snip]
>
>> You could always report that the hub is really old and doesn't work
> > whenyou tried it (and chances are they will send you a brand new
>> one).
>>
>>
>> The logic of this is that it costs BT less to send you a new router
>> than it does to pay a skilled technician to actually resolve the
> problem.
>>
>> It also means that somebody ticks a box to say "satisfied customer"
>> so the bean counters are happy.
> Except that you won't be a satisfied customer if there was nothing
> originally wrong with the hub, because a brand new one won't fix it.
>
> But the chances are that you won't discover this and call again for a
> week or two, so your next call won't count as a repeat but a new
> problem, so it won't adversely affect the statistics of the first call
> centre agent you spoke to. As long as the calls are kept nice and
> short, they still have a chance of getting their bonus.
This is exactly why you should change ISP first!
> {snip]
>
>> You could always report that the hub is really old and doesn't work
> > whenyou tried it (and chances are they will send you a brand new
>> one).
>>
>>
>> The logic of this is that it costs BT less to send you a new router
>> than it does to pay a skilled technician to actually resolve the
> problem.
>>
>> It also means that somebody ticks a box to say "satisfied customer"
>> so the bean counters are happy.
> Except that you won't be a satisfied customer if there was nothing
> originally wrong with the hub, because a brand new one won't fix it.
>
> But the chances are that you won't discover this and call again for a
> week or two, so your next call won't count as a repeat but a new
> problem, so it won't adversely affect the statistics of the first call
> centre agent you spoke to. As long as the calls are kept nice and
> short, they still have a chance of getting their bonus.
However, it is possible that the fault was intermittent, and leaving the
router on continuously will encourage the Dynamic Line Management (DLM)
to re-adjust the SNR margin downwards and the speed upwards. A decent
ISP would reset the DLM on request which might ultimately lead to a
quicker diagnosis and fault resolution.
--
Graham J
Andrew
Apr 1, 2017, 11:49:10 AM4/1/17
to
and because they cannot 'see' it, they aren't interested.
All I can prove is that the original BT Voyager 210 adsl modem
that they sent me (and charged me) in 2006 and my own 3com
router/modem show the same upload and download speeds and
parameters. I've searched high and low for the hub they sent
but I may have binned it assuming it is a chinese spying device.
I'll give it a few days and see if it improves, and ask the
neighbours. Bloke across the road is IT manager for a
private boarding school with a high reputation, so I'll ask him
to see if they are having similar issues.
Of course it could be that BT are doing it deliberately to 'persuade'
people to upgrade to unlimited and/or infinity !.
Andrew
Apr 1, 2017, 12:17:07 PM4/1/17
to
On 01/04/2017 08:51, Martin Brown wrote:
>
> Basically you need to run the BT hub so that their script droids can
> follow their very rigid fault finding script. Find the BT hub and use it
> so that they can follow the script and all will be well.
>
> You could always report that the hub is really old and doesn't work when
> you tried it (and chances are they will send you a brand new one).
>
Searched high and low and there is no sign of it.
>
> Basically you need to run the BT hub so that their script droids can
> follow their very rigid fault finding script. Find the BT hub and use it
> so that they can follow the script and all will be well.
>
> You could always report that the hub is really old and doesn't work when
> you tried it (and chances are they will send you a brand new one).
>
It was still in its original box, but I have had a couple
of tradesmen in the last 3 years and some useful tools
have also 'disappeared' - and I only noticed that
some considerable time after they had been.
Graham J
Apr 1, 2017, 12:48:14 PM4/1/17
to
Just change ISP and use the router that they offer you. Getting a
competent ISP on your side is the most important single step you can take.
--
Graham J
Andrew
Apr 1, 2017, 3:30:12 PM4/1/17
to
The big issue with broadband is my email address x...@btinternet.com
would also be lost if I changed, and BT now charge to keep it.
Martin Brown
Apr 2, 2017, 4:15:43 AM4/2/17
to
On 01/04/2017 17:48, Graham J wrote:
> Andrew wrote:
>> On 01/04/2017 08:51, Martin Brown wrote:
>>
>>>
>>> Basically you need to run the BT hub so that their script droids can
>>> follow their very rigid fault finding script. Find the BT hub and use it
>>> so that they can follow the script and all will be well.
>>>
>>> You could always report that the hub is really old and doesn't work when
>>> you tried it (and chances are they will send you a brand new one).
>>>
>>
>> Searched high and low and there is no sign of it.
>>
>> It was still in its original box, but I have had a couple
>> of tradesmen in the last 3 years and some useful tools
>> have also 'disappeared' - and I only noticed that
>> some considerable time after they had been.
>
>
> Why all this soul-searching about an old router?
Or buy one secondhand on eBay for about £10-20.
>> On 01/04/2017 08:51, Martin Brown wrote:
>>
>>>
>>> Basically you need to run the BT hub so that their script droids can
>>> follow their very rigid fault finding script. Find the BT hub and use it
>>> so that they can follow the script and all will be well.
>>>
>>> You could always report that the hub is really old and doesn't work when
>>> you tried it (and chances are they will send you a brand new one).
>>>
>>
>> Searched high and low and there is no sign of it.
>>
>> It was still in its original box, but I have had a couple
>> of tradesmen in the last 3 years and some useful tools
>> have also 'disappeared' - and I only noticed that
>> some considerable time after they had been.
>
>
> Why all this soul-searching about an old router?
> Just change ISP and use the router that they offer you. Getting a
> competent ISP on your side is the most important single step you can take.
Openreach technicians to resolve faults in the last 5km of copper wire.
And almost all insist that you use a specific modem of their choosing
and conduct tests from the test socket with house wiring diabled.
BT managed to resolve my neighbours faults no problems, but they were
smart enough to have kept the BT official modem. I have an Orange modem
so old they no longer support it and now a brand new EE one. If they
want to run their diagnostics I put it on the line - actually the EE
brightbox is slightly better SNR speed than my more expensive one so it
stays on the line unless I want to monitor things with routerstats.
--
Regards,
Martin Brown
Martin Brown
Apr 2, 2017, 4:25:23 AM4/2/17
to
>> Power cycle the router and plug it in again.
>
> It is all switched off every night.I have even done
> a factory reset. No improvement. Also tried the
> old Voyager 210 adsl modem supplied by BT, which
> is no better, and shows the same statistics.
on power for *at least* 72 hours for the line sync to even consider
changing its sync speed and noise margin adjustment. You can speed this
up by getting the ISP to do a stats reset at the exchange.
http://www.kitz.co.uk/adsl/IPprofile.htm#Adaptive_Max_Logic
You almost certainly have a bad joint in your line back to the exchange
but persuading them to look for it will be very difficult if you do not
follow the script that their rather dumb script droids are required use.
>> Allow to train for several minutes - redo speed test.
>>
> BT speed test just times out, because the crappy BT
> website is graphics-heavy it take ages just to download.
before they will consider going any further - that is just how it is...
--
Regards,
Martin Brown
Andy Burns
Apr 2, 2017, 4:34:29 AM4/2/17
to
Andrew wrote:
> R. Mark Clayton wrote:
>
>> Unplug your router and ring the phone line, not answering before it times out.
>>
> Ring from where ?. I dont have a mobile !.
Give your line a ringback test from 17070 then.
> R. Mark Clayton wrote:
>
>> Unplug your router and ring the phone line, not answering before it times out.
>>
> Ring from where ?. I dont have a mobile !.
Chris Green
Apr 2, 2017, 4:48:03 AM4/2/17
to
router I have on my ADSL2 connections, I just say "It's my own
hardware" and they (their script?) just say check X, Y, Z.
Having said (in the other thread) I've not had a failure for several
years the above reminds me that one of our two ADSL connections did
stop working a few months ago (hence the PlusNet support call).
However it was just a hardware glitch at my end, it *might* have been
the 2820n overheating because it was in bright sun but I never really
found the exact problem.
--
Chris Green
·
Roderick Stewart
Apr 2, 2017, 5:24:28 AM4/2/17
to
On Sun, 2 Apr 2017 09:36:37 +0100, Chris Green <c...@isbd.net> wrote:
>> BT managed to resolve my neighbours faults no problems, but they were
>> smart enough to have kept the BT official modem. I have an Orange modem
>> so old they no longer support it and now a brand new EE one. If they
>> want to run their diagnostics I put it on the line - actually the EE
>> brightbox is slightly better SNR speed than my more expensive one so it
>> stays on the line unless I want to monitor things with routerstats.
>>
>I must say that PlusNet have never been worried about what sort of
>router I have on my ADSL2 connections, I just say "It's my own
>hardware" and they (their script?) just say check X, Y, Z.
That's fine as long as you know how to do the required tests on your
>> BT managed to resolve my neighbours faults no problems, but they were
>> smart enough to have kept the BT official modem. I have an Orange modem
>> so old they no longer support it and now a brand new EE one. If they
>> want to run their diagnostics I put it on the line - actually the EE
>> brightbox is slightly better SNR speed than my more expensive one so it
>> stays on the line unless I want to monitor things with routerstats.
>>
>I must say that PlusNet have never been worried about what sort of
>router I have on my ADSL2 connections, I just say "It's my own
>hardware" and they (their script?) just say check X, Y, Z.
own router, but a great many people don't, and have to be guided
through them step by step.
Graham J
Apr 2, 2017, 5:58:42 AM4/2/17
to
Martin Brown wrote:
[snip]
>
>> Just change ISP and use the router that they offer you. Getting a
>> competent ISP on your side is the most important single step you can
>> take.
>
> It doesn't need to be a competent ISP. All of them have to use BT
> Openreach technicians to resolve faults in the last 5km of copper wire.
> And almost all insist that you use a specific modem of their choosing
> and conduct tests from the test socket with house wiring diabled.
>
> BT managed to resolve my neighbours faults no problems, but they were
> smart enough to have kept the BT official modem. I have an Orange modem
> so old they no longer support it and now a brand new EE one. If they
> want to run their diagnostics I put it on the line - actually the EE
> brightbox is slightly better SNR speed than my more expensive one so it
> stays on the line unless I want to monitor things with routerstats.
>
As others here will testify, a decent ISP will help you with diagnosing
the problem, and will happily accept that you are using a different
router - provided of course that you have some knowledge of how to drive
it. They will also recognise the value of any tests that you may
already have carried out.
More to the point, they will call Openreach and arrange for an Openreach
technician to attend to fix a line problem, and they will continue to
bother Openreach until the problem is solved.
BT is not known for this sort of diligence.
--
Graham J
[snip]
>
>> Just change ISP and use the router that they offer you. Getting a
>> competent ISP on your side is the most important single step you can
>> take.
>
> It doesn't need to be a competent ISP. All of them have to use BT
> Openreach technicians to resolve faults in the last 5km of copper wire.
> And almost all insist that you use a specific modem of their choosing
> and conduct tests from the test socket with house wiring diabled.
>
> BT managed to resolve my neighbours faults no problems, but they were
> smart enough to have kept the BT official modem. I have an Orange modem
> so old they no longer support it and now a brand new EE one. If they
> want to run their diagnostics I put it on the line - actually the EE
> brightbox is slightly better SNR speed than my more expensive one so it
> stays on the line unless I want to monitor things with routerstats.
>
the problem, and will happily accept that you are using a different
router - provided of course that you have some knowledge of how to drive
it. They will also recognise the value of any tests that you may
already have carried out.
More to the point, they will call Openreach and arrange for an Openreach
technician to attend to fix a line problem, and they will continue to
bother Openreach until the problem is solved.
BT is not known for this sort of diligence.
--
Graham J
Andrew
Apr 2, 2017, 10:00:44 AM4/2/17
to
were prepared to offer any help once they knew I wasn't using their
'free' Home Hub. Both just wibbled on that 'they know we sent you
one, so why aren't you using it' and basically slammed the door
in my face. They weren't even polite about, it was more a case of
'its your problem'. The Indian lady even said I had to raise a
support call with 3com !.
Graham J
Apr 2, 2017, 1:24:47 PM4/2/17
to
Andrew wrote:
> On 02/04/2017 10:58, Graham J wrote:
[snip]
> On 02/04/2017 10:58, Graham J wrote:
>>
>> BT is not known for this sort of diligence.
>>
> Neither the lady in India (1st call) nor the one in Wales (2nd call)
> were prepared to offer any help once they knew I wasn't using their
> 'free' Home Hub. Both just wibbled on that 'they know we sent you
> one, so why aren't you using it' and basically slammed the door
> in my face. They weren't even polite about, it was more a case of
> 'its your problem'. The Indian lady even said I had to raise a
> support call with 3com !.
>
>
--
Graham J
Andrew
Apr 3, 2017, 2:05:13 PM4/3/17
to
On 02/04/2017 09:25, Martin Brown wrote:
> On 31/03/2017 15:17, Andrew wrote:
>> It is all switched off every night.I have even done
>> a factory reset. No improvement. Also tried the
>> old Voyager 210 adsl modem supplied by BT, which
>> is no better, and shows the same statistics.
>
> That is a *VERY* bad idea. In these circumstances the router needs to be
> on power for *at least* 72 hours for the line sync to even consider
> changing its sync speed and noise margin adjustment. You can speed this
> up by getting the ISP to do a stats reset at the exchange.
For the last 11 years I have been switching everything off at night
> On 31/03/2017 15:17, Andrew wrote:
>> It is all switched off every night.I have even done
>> a factory reset. No improvement. Also tried the
>> old Voyager 210 adsl modem supplied by BT, which
>> is no better, and shows the same statistics.
>
> That is a *VERY* bad idea. In these circumstances the router needs to be
> on power for *at least* 72 hours for the line sync to even consider
> changing its sync speed and noise margin adjustment. You can speed this
> up by getting the ISP to do a stats reset at the exchange.
and turning it all on the next day when I need it. Then it stays on
until I go to bed. Never had any problems and the 3com router shows
a reliable 8 meg download (until a few days ago).
>
> http://www.kitz.co.uk/adsl/IPprofile.htm#Adaptive_Max_Logic
>
> You almost certainly have a bad joint in your line back to the exchange
> but persuading them to look for it will be very difficult if you do not
> follow the script that their rather dumb script droids are required use.
>
green cabinet. One of them kindly gave me a BT HH3a which made no
difference. Even worse, the user is locked out of seeing the useful
statistics like actual speed etc.
However, it allowed me to do an online chat with another lady from
India. She did all the usual stuff, asked me to reset it with a
paper clip (but I did that before I started).
She did give me a useful URL to test the line speed :-
www.speedtest.btwholesale.com
- and this told me that my download speed was 0.25 Mbps,
which I already knew.
She then concluded that the fault must be at my house and it would
cost me £129 for an engineers visit. I think a visit to a cousin
who used to be a BT engineer is called for first though !.
Wibble
Apr 3, 2017, 2:16:05 PM4/3/17
to
> Today I knobbled the two Openreach guys who were working down at the
> green cabinet. One of them kindly gave me a BT HH3a which made no
> difference. Even worse, the user is locked out of seeing the useful
> statistics like actual speed etc.
>
> However, it allowed me to do an online chat with another lady from
> India. She did all the usual stuff, asked me to reset it with a
> paper clip (but I did that before I started).
>
> She did give me a useful URL to test the line speed :-
>
> www.speedtest.btwholesale.com
>
> - and this told me that my download speed was 0.25 Mbps,
> which I already knew.
>
> She then concluded that the fault must be at my house and it would
> cost me £129 for an engineers visit. I think a visit to a cousin
> who used to be a BT engineer is called for first though !.
Have you tried new filters? Can you post a picture of your
setup/socket/wiring etc?
Paul Cummins
Apr 3, 2017, 2:35:09 PM4/3/17
to
In article <obu2sm$1ha7$1...@gioia.aioe.org>,
plugged into the NTP before even calling them
Openreach turned up, said the VDSL unit in the cab was bad, got it
swapped in 45 minutes.
--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981
Please Help us dispose of unwanted virtual currency:
Bitcoin: 1LzAJBqzoaEudhsZ14W7YrdYSmLZ5m1seZ
Andrew9...@mybtinternet.com (Andrew) wrote:
> She then concluded that the fault must be at my house and it would
> cost me £129 for an engineers visit.
Sky did that to me - despite my having tested the line with a Harrier
> She then concluded that the fault must be at my house and it would
> cost me £129 for an engineers visit.
plugged into the NTP before even calling them
Openreach turned up, said the VDSL unit in the cab was bad, got it
swapped in 45 minutes.
--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981
Please Help us dispose of unwanted virtual currency:
Bitcoin: 1LzAJBqzoaEudhsZ14W7YrdYSmLZ5m1seZ
Vir Campestris
Apr 3, 2017, 3:58:06 PM4/3/17
to
On 03/04/2017 19:05, Andrew wrote:
>
> She then concluded that the fault must be at my house and it would
> cost me £129 for an engineers visit. I think a visit to a cousin
> who used to be a BT engineer is called for first though !.
What actually happens is that if Openreach come out and find it's your
>
> She then concluded that the fault must be at my house and it would
> cost me £129 for an engineers visit. I think a visit to a cousin
> who used to be a BT engineer is called for first though !.
fault you get billed. AIUI sufficient tea and chocolate hobnobs have
been known to affect the blame placing...
Andy
Andrew
Apr 5, 2017, 11:15:49 AM4/5/17
to
On 31/03/2017 13:58, Tim+ wrote:
> done a "quiet line" test? Try this on an extension and then the test
> socket inside your master socket. Once you have your telephone connected to
> the BT test socket dial 17070. You will reach BT's line test facility.
> Choose option 2 from the menu presented - "Quiet Line Test". If your line
> is noisy it's easy to report and hopefully get sorted.
>
> If the line noise is okay, I would try another router (which you have)
> making sure that it's plugged into the test socket.
>
> Once you've established that a) your internal wiring isn't causing a
> problem, b) that your line is quiet and c) that you're using their approve
> router and the fault *still* persists then you're in a much stronger
> position to get the fault escalated and investigated.
>
> Tim
>
I have disconnected all the internal extension wiring. BT HH3 is
plugged into master socket, and the fault is the same.
In the HH3 event log are loads of events like these :-
03:36:16, 05 Apr. OUT: BLOCK [9] Packet invalid in connection (tcp reset
attack is suspected: TCP [86.176.xxx.xxx]:49858->[64.186.xxx.xxx]:443 on
ppp0)
01:36:15, 05 Apr. OUT: BLOCK [9] Packet invalid in connection (tcp reset
attack is suspected: TCP [86.176.xxx.xxx]:56641->[64.186.xxx.xxx]:443 on
ppp0)
.
.
.
19:07:54, 04 Apr. BLOCKED 3 more packets (because of Packet invalid in
connection)
19:07:54, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[178.255.xx.x]:80->[86.176.xxx.xxx]:51541 on ppp0)
19:07:48, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:443->[86.176.xxx.xxx]:51527 on ppp0)
19:07:37, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:07:37, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51516 on ppp0)
19:07:35, 04 Apr. BLOCKED 5 more packets (because of Packet invalid in
connection)
19:07:34, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:07:33, 04 Apr. BLOCKED 3 more packets (because of Packet invalid in
connection)
19:07:32, 04 Apr. BLOCKED 2 more packets (because of Packet invalid in
connection)
19:07:32, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:80->[86.176.xxx.xxx]:51495 on ppp0)
19:07:31, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:80->[86.176.xxx.xxx]:51508 on ppp0)
19:07:30, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:80->[86.176.xxx.xxx]:51501 on ppp0)
19:07:27, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:443->[86.176.xxx.xxx]:51487 on ppp0)
19:07:21, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[216.58.xxx.xxx]:443->[86.176.xxx.xxx]:51482 on ppp0)
19:07:20, 04 Apr. BLOCKED 5 more packets (because of Packet invalid in
connection)
19:07:19, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:07:19, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51476 on ppp0)
19:06:57, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:06:56, 04 Apr. BLOCKED 2 more packets (because of Packet invalid in
connection)
19:06:56, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51414 on ppp0)
19:06:53, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:06:52, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51410 on ppp0)
My PC is switched off when not in use, so nothing I did could
explain this.
Any ideas ?.
I assume xxx.xxx is unique to me which is why I have shown it as
xxx.xxx
Andrew
> Andrew <Andrew9...@mybtinternet.com> wrote:
>> Hi
>>
>> I'm on BT Option 1 and I have never used the BT Hub that they sent
>> me back in about 2006 because I already had a 3Com router 3CRWDR100
>> with all my settings so I just carried on using it.
>>
>> The ADSL logs generally showed a download speed of about 8 Meg
>> but suddenly in the last couple of days I have noticed that
>> it is getting really slow. TV catchup is impossible and web sites
>> with heavy graphics and picture are a pain. The ADSL speed log
>> now shows Actual Data Rate (Up 832 Kbps), (Down 288 Kbps).
>>
>> Nothing has been changed locally, and no-one has been digging
>> anywhere near my house.
>>
>> I switch everything off when I am not using my PC so the router
>> gets re-booted every time. Never had a problem for 11 years.
>>
>> The female BT droid in India just wibbled on about a hob.
>> Eventually I realised she was referring to the BT Hub, which
>> I cannot find. Thet don't seem to care about people who don't
>> use BT spying kit. Just to keep her happy I have done a factory
>> reset and reentered my settings. No improvement.
>>
>> What is the best way to establish where the problem is ?.
>>
>>
>>
>
> I would start by checking to see if you phone line has got noisy. Have you
>> Hi
>>
>> I'm on BT Option 1 and I have never used the BT Hub that they sent
>> me back in about 2006 because I already had a 3Com router 3CRWDR100
>> with all my settings so I just carried on using it.
>>
>> The ADSL logs generally showed a download speed of about 8 Meg
>> but suddenly in the last couple of days I have noticed that
>> it is getting really slow. TV catchup is impossible and web sites
>> with heavy graphics and picture are a pain. The ADSL speed log
>> now shows Actual Data Rate (Up 832 Kbps), (Down 288 Kbps).
>>
>> Nothing has been changed locally, and no-one has been digging
>> anywhere near my house.
>>
>> I switch everything off when I am not using my PC so the router
>> gets re-booted every time. Never had a problem for 11 years.
>>
>> The female BT droid in India just wibbled on about a hob.
>> Eventually I realised she was referring to the BT Hub, which
>> I cannot find. Thet don't seem to care about people who don't
>> use BT spying kit. Just to keep her happy I have done a factory
>> reset and reentered my settings. No improvement.
>>
>> What is the best way to establish where the problem is ?.
>>
>>
>>
>
> done a "quiet line" test? Try this on an extension and then the test
> socket inside your master socket. Once you have your telephone connected to
> the BT test socket dial 17070. You will reach BT's line test facility.
> Choose option 2 from the menu presented - "Quiet Line Test". If your line
> is noisy it's easy to report and hopefully get sorted.
>
> If the line noise is okay, I would try another router (which you have)
> making sure that it's plugged into the test socket.
>
> Once you've established that a) your internal wiring isn't causing a
> problem, b) that your line is quiet and c) that you're using their approve
> router and the fault *still* persists then you're in a much stronger
> position to get the fault escalated and investigated.
>
> Tim
>
I have disconnected all the internal extension wiring. BT HH3 is
plugged into master socket, and the fault is the same.
In the HH3 event log are loads of events like these :-
03:36:16, 05 Apr. OUT: BLOCK [9] Packet invalid in connection (tcp reset
attack is suspected: TCP [86.176.xxx.xxx]:49858->[64.186.xxx.xxx]:443 on
ppp0)
01:36:15, 05 Apr. OUT: BLOCK [9] Packet invalid in connection (tcp reset
attack is suspected: TCP [86.176.xxx.xxx]:56641->[64.186.xxx.xxx]:443 on
ppp0)
.
.
.
19:07:54, 04 Apr. BLOCKED 3 more packets (because of Packet invalid in
connection)
19:07:54, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[178.255.xx.x]:80->[86.176.xxx.xxx]:51541 on ppp0)
19:07:48, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:443->[86.176.xxx.xxx]:51527 on ppp0)
19:07:37, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:07:37, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51516 on ppp0)
19:07:35, 04 Apr. BLOCKED 5 more packets (because of Packet invalid in
connection)
19:07:34, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:07:33, 04 Apr. BLOCKED 3 more packets (because of Packet invalid in
connection)
19:07:32, 04 Apr. BLOCKED 2 more packets (because of Packet invalid in
connection)
19:07:32, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:80->[86.176.xxx.xxx]:51495 on ppp0)
19:07:31, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:80->[86.176.xxx.xxx]:51508 on ppp0)
19:07:30, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:80->[86.176.xxx.xxx]:51501 on ppp0)
19:07:27, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[151.101.xx.xxx]:443->[86.176.xxx.xxx]:51487 on ppp0)
19:07:21, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[216.58.xxx.xxx]:443->[86.176.xxx.xxx]:51482 on ppp0)
19:07:20, 04 Apr. BLOCKED 5 more packets (because of Packet invalid in
connection)
19:07:19, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:07:19, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51476 on ppp0)
19:06:57, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:06:56, 04 Apr. BLOCKED 2 more packets (because of Packet invalid in
connection)
19:06:56, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51414 on ppp0)
19:06:53, 04 Apr. BLOCKED 1 more packets (because of Packet invalid in
connection)
19:06:52, 04 Apr. IN: BLOCK [9] Packet invalid in connection (Invalid
tcp flags for current tcp state: TCP
[62.24.xxx.xx]:443->[86.176.xxx.xxx]:51410 on ppp0)
My PC is switched off when not in use, so nothing I did could
explain this.
Any ideas ?.
I assume xxx.xxx is unique to me which is why I have shown it as
xxx.xxx
Andrew
Andy Burns
Apr 5, 2017, 12:29:21 PM4/5/17
to
Andrew wrote:
> My PC is switched off when not in use, so nothing I did could
> explain this.
>
> Any ideas ?.
The 86.176.xxx.xxx seems to be yours the other addresses are naughty
> My PC is switched off when not in use, so nothing I did could
> explain this.
>
> Any ideas ?.
boys on the internet seeing if your mum will let you come out to play.
In other words the firewall in the router is doing the right thing, just
ignore the messages.
Andrew
Apr 8, 2017, 8:44:37 AM4/8/17
to
residential phone lines and 192 business lines.
The only LLU companies are Openreach, TalkTalk or Sky.
So which one of those three equally awful companies do you suggest I
change to ?.
Andrew
Apr 8, 2017, 8:48:14 AM4/8/17
to
3COM router has been plugged and worked fault-free for 11 years). Now
my HH3a runs from the main BT master socket (not NTE5).
There is no improvement. I *suspect* it is because all the non-infinity
ADSL lines have been moved onto ADSL2+ and this caused some noise on
my line, and DLM has reacted by shutting down my download speed.
Tim+
Apr 8, 2017, 9:26:15 AM4/8/17
to
Andrew <Andrew9...@mybtinternet.com> wrote:
>
> The only LLU companies are Openreach, TalkTalk or Sky.
>
> So which one of those three equally awful companies do you suggest I
> change to ?.
>
Plusnet? If you have a BT line I'm pretty sure that Plusnet will be an
>
> The only LLU companies are Openreach, TalkTalk or Sky.
>
> So which one of those three equally awful companies do you suggest I
> change to ?.
>
option. They are just another division of BT so to speak but with better
customer service.
Tim
--
Please don't feed the trolls
Tim+
Apr 8, 2017, 9:26:19 AM4/8/17
to
Andrew <Andrew9...@mybtinternet.com> wrote:
> The big issue with broadband is my email address x...@btinternet.com
> would also be lost if I changed, and BT now charge to keep it.
>
Just bite the bullet and get yourself a domain (or go with a webmail
> The big issue with broadband is my email address x...@btinternet.com
> would also be lost if I changed, and BT now charge to keep it.
>
address like Gmail). Crazy to tie yourself to an ISPs email address if
keeping an address is important to you.
Woody
Apr 8, 2017, 10:49:57 AM4/8/17
to
"Tim+" <tim.d...@gmail.com> wrote in message
news:ocao82$8rk$2...@dont-email.me...
kept going up, so I got myself a domain - well ultimately three
actually. Best thing I ever did for about £7 per year including all
mail forwarding.
--
Woody
harrogate3 at ntlworld dot com
Graham J
Apr 8, 2017, 1:20:24 PM4/8/17
to
the organisation with which you have a commercial relationship.
If you choose Andrews & Arnold (http://www.aaisp.net.uk/) or Zen
Internet (https://www.zen.co.uk/) then you talk only to the ISP. The
ISP in turn talks to Openreach, and - provided you have done your bit by
being able to test the line in a standard NTE5 - they will continue to
nag Openreach until the service is working as well as can be expected
for your distance from the exchange.
--
Graham J
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