BT Infinity and VPN

[Prisca]

Hi

I'm hoping someone here will be able to offer me some insight into a
problem I'm having. I'm a former Be user who jumped ship to BT Infinity
a couple of weeks ago. On the whole, I'm quite pleased with it, except
for a couple of irritations.

The main one at the moment is that I seem unable to use my VPN -
Giganews Vyprvpn, with the service. It worked flawlessly on Be, but
despite port forwarding on the Homehub 3 box, it refuses to connect. I
get predominantly error 720: *720* (No PPP Control Protocols Configured)
and 691: Access denied because username and/or password is invalid on
the domain. The login details I'm using are correct.

I've spent most of the afternoon searching for answers, even resorting
to emailing the VPN helpline, but so far they are not proving too helpful.

I think part of the problem is that I initially installed the cd that
came with BT Infinity. Big mistake! As soon as I realised what a load of
rubbish it is I uninstalled it and lost all internet connection
altogether. I had to reinstall my network adapters to get connected
again. I later found a service called Motivation running in the
background, which didn't get uninstalled, which seems to be a part of
BT's monitoring system. I suspect that there is probably something else
lurking that I haven't tracked down yet, but in any event it seems to
have screwed my system.

If anyone is using Vyprvpn on Infinity, I would be grateful for any
suggestions as to how to get mine to work but suggestions are welcome
from all. I think possibly a different router might be the answer, but I
can't afford it at the moment.

Thanks
Prisca

[Jono]

Prisca brought next idea :

> Hi
>
> I'm hoping someone here will be able to offer me some insight into a problem
> I'm having. I'm a former Be user who jumped ship to BT Infinity a couple of
> weeks ago. On the whole, I'm quite pleased with it, except for a couple of
> irritations.
>
> The main one at the moment is that I seem unable to use my VPN - Giganews
> Vyprvpn, with the service. It worked flawlessly on Be, but despite port
> forwarding on the Homehub 3 box, it refuses to connect.

Erm....what ar you port forwarding...& why? This is an outbound VPN
connection, not inbound.

Could this be relveant to your problem
<http://bt.custhelp.com/app/answers/detail/a_id/16737/kw/web%20address%20help%5B/c/346,407,411>

> I get predominantly
> error 720: *720* (No PPP Control Protocols Configured) and 691: Access denied
> because username and/or password is invalid on the domain. The login details
> I'm using are correct.

Does the BT router allow for VPN passthrough?

I'd delete the vpn connection and start from scratch. Start attempting
a PPTP connection rather that IPSEC.

Can you plug the Openreach VDSL Modem directly in to your PC and create
a "dial-up" connection for the internet if you know your username and
password? (make sure your firewall's on)

[Jono]

Prisca expressed precisely :

> I would be grateful for any
> suggestions as to how to get mine to work but suggestions are welcome from
> all.

I seem to remember that lowering the MTU on the PC could be a
consideration to use VPN effectively on FTTC

[Prisca]

Hi

Thanks for your reply.

I port forwarded because I found somewhere on the net the suggestion to
do so. Don't know if it has made any difference as it doesn't work with
or without it.

As far as I know, the Homehub allows VPN pass through, and I can connect
to my workplace using the Cisco vpn client. It's just the Vyprvpn I'm
having trouble with.

The web address is already turned off. That was one of the first things
I checked.

The vpn connection is using pptp. I've also tried L2TP with no luck.

Unfortunately, it's not feasible to do a direct connection due to where
the router is installed.

I've lowered the MTU to 1400. Sadly, nothing seems to be working, but
thanks for your help.

Cheers
Prisca

[Jono]

>>
>>
> Hi
>
> Thanks for your reply.
>
> I port forwarded because I found somewhere on the net the suggestion to do
> so. Don't know if it has made any difference as it doesn't work with or
> without it.
>
> As far as I know, the Homehub allows VPN pass through, and I can connect to
> my workplace using the Cisco vpn client. It's just the Vyprvpn I'm having
> trouble with.
>
> The web address is already turned off. That was one of the first things I
> checked.
>
> The vpn connection is using pptp. I've also tried L2TP with no luck.
>
> Unfortunately, it's not feasible to do a direct connection due to where the
> router is installed.
>
> I've lowered the MTU to 1400. Sadly, nothing seems to be working, but thanks
> for your help.
>
> Cheers
> Prisca

Have you tried any of the alternative Vyprvpn server addresses? Can you
ping them? Can you try using the IP of the Vyprvpn server, rather than
its FQDN?

I take it it's a Giganews account you're using? Have you tried their
little application? <http://www.giganews.com/vyprvpn/windows/>

[Graham J]

Prisca wrote:
>
> Hi
>
> I'm hoping someone here will be able to offer me some insight into a
> problem I'm having. I'm a former Be user who jumped ship to BT Infinity
> a couple of weeks ago. On the whole, I'm quite pleased with it, except
> for a couple of irritations.
>

[snip detail]

I use a laptop with a VPN client configured to give me access to my home
network when I am away.

So far it's worked wherever I connect from; some sites use professional
ISPs such as A&A or Zen, but others use the likes of Utility Warehouse -
and from all of them I can connect OK.

I visited a site with a Virgin cable connection - recently upgraded and
downloads at 60 mbits/sec .... BUT, I can't get my VPN to work there -
it fails with a timeout message. My guess is that Virgin block the VPN
traffic.

Perhaps BT infinity does the same.

If your VPN is set up on a laptop, can you try it on sombody else's
connection so you have confidence that your settings are correct?

Then try it somewhere that uses FTTC provided by a professional ISP
rather than by BT ????

--
Graham J

[Prisca]

That's what I'm trying to get to work.

It seems that there is a problem with some of my system files either
missing or damaged. I can only put that down to the BT disc that comes
with the Homehub. My own fault, I should have known better than to just
let it install. All I wanted to do was to see what was on it, but you
had to install it to do that. It caused problems with my network
adapters when I uninstalled it and I had to reinstall those to get a
connection. I suspect it's taken out a few other essentials as well.

Looks like I might be heading for a repair install.

Cheers for the replies
Prisca

[Roger]

Rather than a re-install why dont you uninstall the BT software (and
anything that was installed with it) first and see if that fixes the
problems. I dont have Infinity but often these CDs arent required and
are only there to "help" people who cant do any of the configuration
themselves.

If you go into install/uninstall software in windows control panel and
sort the installed software by date (by clicking on the top of the date
column) you'll be able to see if it installed anything else on the same
day (like 3rd party firewall software etc)
Roger.

[the dog from that film you saw]

no problems using vyprvpn on virgin here.

--
Gareth.
That fly.... Is your magic wand.

[Prisca]

Hi Roger

It was uninstalled 15 minutes after installing it. That's what's caused
the problem. It seems to have corrupted my network adaptors when I
uninstalled it.

Rgds Prisca

[DaverN]

On 07/04/2013 19:52, Prisca wrote:

> It was uninstalled 15 minutes after installing it. That's what's caused
> the problem. It seems to have corrupted my network adaptors when I
> uninstalled it.

Did your computer create a restore point automatically when you first
installed the CD?

--
DaverN

[Rupert Moss-Eccardt]

Prisca wrote:
>
> Hi
>
[snip]

Some Homehubs have 'Smart Setup' where it helps you go through
installing software and other things (like 'child protection') for each
new device you attach,

You should make sure that is off (which you can do through the admin
interface)

[Plusnet Support Team]

On 06/04/2013 21:54, Prisca wrote:
> I later found a service called Motivation running in the background,
> which didn't get uninstalled, which seems to be a part of BT's
> monitoring system.

I've not come across this particular service before but BT's Desktop
Help application is otherwise known as 'Motive'.

Might be worth ensuring that it's been fully uninstalled -
http://community.bt.com/t5/Other-BB-Queries/BT-Broadband-Desktop-Help-not-launching/m-p/16105#M29031

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------

[Prisca]

On 08/04/2013 10:07, Plusnet Support Team wrote:
> On 06/04/2013 21:54, Prisca wrote:
>> I later found a service called Motivation running in the background,
>> which didn't get uninstalled, which seems to be a part of BT's
>> monitoring system.
>
> I've not come across this particular service before but BT's Desktop
> Help application is otherwise known as 'Motive'.
>
> Might be worth ensuring that it's been fully uninstalled -
> http://community.bt.com/t5/Other-BB-Queries/BT-Broadband-Desktop-Help-not-launching/m-p/16105#M29031
>
>

Thanks for all the replies. After having several frustrating days trying
to resolve this issue I loaded up a disc image from a few months ago
when I did a reformat and install. I have a minor irritation in having
to update some software and reinstall a few other programs I didn't have
running at the time, but it has gone relatively smoothly once I'd
prepared everything such as backing up email etc.

My VPN is now running as it should do with no other adjustments needed
to the router. I have a veritable array of wan miniports which weren't
in my previous installation, and as the VPN was working ok prior to
installing the BT disc, I can only think that this wiped them out.
Unfortunately, the suggestion of a restore point someone made wasn't an
option because I didn't notice the problem until a few weeks after the
BT Infinity had been in use and the earliest restore point available was
3 days after the BT disc was used.

So I am now back up and running and have made a note to myself to do
more frequent disc images in future.

Cheers all
Prisca

[Peter Boulding]

On Thu, 11 Apr 2013 20:09:43 +0100, Prisca <pri...@leonin.co.uk> wrote in
<Ztadnapz553nl_rM...@giganews.com>:

>So I am now back up and running and have made a note to myself to do
>more frequent disc images in future.

My (only) backup in normal circumstances is a complete clone, including boot
sector, of my primary hard drive. I try to remember to re-clone it once a
week. (The backup drive is installed in the PC, so in case or fire or theft
I'll lose the lot.)

--
Regards, Peter Boulding
pjbn...@UNSPAMpboulding.co.uk (to e-mail, remove "UNSPAM")
Fractal Images and Music: http://www.pboulding.co.uk/
http://www.soundclick.com/bands/default.cfm?bandID=794240&content=music

[kraftee]

"Peter Boulding" <pjbn...@UNSPAMpboulding.co.uk> wrote in message
news:sh7em8lndduj7jf1g...@4ax.com...

> On Thu, 11 Apr 2013 20:09:43 +0100, Prisca <pri...@leonin.co.uk> wrote in
> <Ztadnapz553nl_rM...@giganews.com>:
>
>>So I am now back up and running and have made a note to myself to do
>>more frequent disc images in future.
>
> My (only) backup in normal circumstances is a complete clone, including
> boot
> sector, of my primary hard drive. I try to remember to re-clone it once a
> week. (The backup drive is installed in the PC, so in case or fire or
> theft
> I'll lose the lot.)

Running 2 backups this end, one a clone and the other basic file copies,
neither of which are on/in my PC so a safe that way but if anybody breaks in
or there is a fire I would be in a similar situation as both are at this
location:-(